Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,713 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service up to time when make payment Parcel not delivery in time still waiting. Dylan from Customer Service try be so clever and push customer to contact with some other provider Not recommended very poor service”

Helpful Report

Posted 5 years ago

Hi Marcin, when you book with Irish Parcels, we are a booking agent and not a courier, therefore, there may be instances where you might need to contact the courier directly to provide additional information. In your situation, the item is currently stuck in customs as they need further information as soon as possible in order to clear the item. Unfortunately, customs is outside both ours and the courier's control however they would have tried to contact the receiver in the delivery country to resolve this as quickly as possible. We can ask the courier for as much information as possible however there are instances such as this where the courier will need to speak to the receiver or yourself.

Posted 5 years ago

“The delivery got completely destroyed. It was insured and not on the list of exemption, yet Irish parcels did refuse to reimburse for the damage. This is not just poor but on the border to criminal behaviour....”

Helpful Report

Posted 7 years ago

Thank you for feedback. We are very sorry if there was any damage to the items you sent with Irish Parcels. We are the booking agent for your shipment and we work with the courier on your behalf. Damage is extremely rare on any of our couriers services and we sincerely regret that this happened in your case, as this is not the type of experience we wish for any of our customers to have. Unfortunately, the item sent was a non-compensation item. This is specified in our Terms and Conditions. We advise that these items are sent entirely at your own risk. Despite this, we did still try to pursue a claim with our courier for compensation on your behalf, as all claims are dealt with on a case-by-case basis. However, this was rejected by our courier and unfortunately this decision is beyond our control. I can see that, as a result of this, you were offered a form of compensation from Irish Parcels 7 months ago, however, we did not receive any response to this. I hope you can understand we were in the middle trying our best for you, but as you willingly shipped a non-compensation item there was nothing further we could do. I would like to apologise again for the inconvenience that has been caused and can assure you that this is a very rare occurrence. Irish Parcels ships thousands of items without any problems and I am very sorry that your item was not one of them.

Posted 7 years ago

“I don't recommend it. after topping up my account, they blocked my account. Fraud. After sending a well-measured package, surcharges apply because the package was larger. Far away from this company”

Helpful Report

Posted 9 months ago

Hi there, thank you for your review. You placed an order on Irish Parcels which was measured by the courier as being larger that what you declared when you booked. This was raised with you on the 11th of September and our team detailed a clear method of being able to dispute this. You stated that this was an item you regularly shipped and had others in storage. We advised that this would be perfect for us to be able to clearly show if there were any errors on the couriers part. To date, nearly a month later, you have not submitted any evidence to show any mistakes on the couriers side. Due to this issue, Irish Parcels has been left with an outstanding balance that is owed and you have refused to assist with this. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 9 months ago

“Used Irish Parcels for the first time to send a parcel to Queensland, Australia. A 10kg parcel was collected on Tuesday and delivered on the following Friday. Extremely efficient service and excellent value. I highly recommend Irish Parcels, 5 Stars Plus.”

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Posted 1 year ago

“No sign of the package and no info on the tracker.”

Helpful Report

Posted 2 years ago

Hello Declan Hannafin, I can see you booked a shipment to send within Ireland. It looks like you are at the delivery side, rather that the collection side. The tracking shows that the parcel has not yet been collected. If you could please contact the collection address and ensure the item is ready for collection, then simply contact us and we will rebook another collection for you (at no cost) on a date to suit. We are disappointed with a 2 star review, we are available via phone, email and livechat to help with any issues you may have and could have sorted this for you straight away if we were contacted.

Posted 2 years ago

“This is my second time using Irish Parcels.ie absolutely excellent service I highly recommend to everyone super efficient iin there delivery service my box from Ireland was delivered to Australia before its estimated delivery time, within 2 to 3 working days, Thank you Irish Parcels.ie”

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Posted 2 years ago

“Happy with the service, prompt answers to my queries and helpful customer service”

Helpful Report

Posted 2 years ago

“Excellent service used it to send our parcel to the USA no problem got there earlier then expected.”

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Posted 2 years ago

“I needed to send an awkward-sized package by courier and found Irish Parcels on Google. The whole process was very quick and simple and at a reasonable price.”

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Posted 2 years ago

“Irish Parcel just want your money and no matter what happens they use other providers they use as been at fault. Excuses and quick to use policies rules and agreements as easy out for them. They don’t take full responsibility for the order. I wouldn’t use them again and I know many who said they wouldn't touch Irish Parcel. Good Redon to your terrible service ye should not be slowed to be in business .”

Helpful Report

Posted 3 years ago

Dear Anonymous, you have not provided us with any details that match our orders. We will contact you via Reviews.io to try and get some more details from you. The review does not sound like any of our services.

Posted 3 years ago

“I have used Irish Parcels a number of times for deliveries to Europe and Canada, I have found them to be most efficient with the goods delivered within the time outlined frame, or even earlier. Any phone queries regarding postage were always answered by polite, friendly and courteous staff, who always had information up to date. I would have no hesitation in recommending Irish Parcels for postage of large and small goods worldwide.”

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Posted 3 years ago

“Excellent service. Will definitely use again.”

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Posted 4 years ago

“Book and paid for 2 parcels to be collected, got two parcel labels but only one parcel delivered, still waiting on response from Irish Parcels to find out whats going on”

Helpful Report

Posted 4 years ago

Dear Barry, I understand you booked a collection from an Auction House and you were not at the collection side. We booked in 2 parcels and provided you with 2 labels, as you mentioned. From the tracking, I can only see the whole shipment which was collected and delivered on time. If there is anything missing from the shipment please contact the sender, which is the Auction House. I will have a colleague email you more information now about this. We are very disappointed with a 1-star review as we did everything correctly and hope you understand that it was no fault of Irish Parcels. If there is anything else we can do just let us know and we would be happy to help.

Posted 4 years ago

“Worst service in the world. It has been a month and still hasn't been delivered. 20 emails so far. They expect people to hold on to the receipts from 5 years back. If you don't have receipt no claim form. I just want my courier to be delivered not your money. It is your responsibility to deliver it safe. Stop putting pressure on your customer by asking them fill a form with a million details. And asking them for receipts for household items. This is madness.”

Helpful Report

Posted 4 years ago

Dear Shanmugasibi Mathialagan, thank you for your feedback. I can see we are currently assisting you with a compensation claim and two of my colleagues have been providing you support via email. You do not need receipts for claims, simply proof of value, this can simply be a website screenshot of the value, value needs to be assigned to items so they can be paid out. If you have any questions or if there is anything we can help with just let us know and we would be happy to help in any way we can.

Posted 4 years ago

“I needed to get a parcel to London for my grandsons birthday. I was delighted they picked it up and delivered it on time as promised I would use them again”

Helpful Report

Posted 4 years ago

“Perfect and prompt collection and delivery from start to finish, ending with a Family receiving an unexpected "cheer up & smiles" parcel days earlier than expected. So THANK YOU Irish Parcels for making this possible, and for all that you and your great Drivers do.”

Helpful Report

Posted 5 years ago

“Wouldn’t trust them to deliver pizza! Booked and paid for the collection of a parcel from the UK.(80x80x40) The next morning I had to ring their office to get the labels sent. At the end of that day when the parcel should have been picked up, i get an email saying their system shouldn’t have allowed me to book the parcel as it was too big for the courier to collect. Instead of trying to get an alternative courier to Honour their contract they simply cancelled it, leaving me without a courier I’d already paid for. Be aware, under their terms and conditions they can cancel a contract at any time. They are not a courier company, they are a booking agent and an absolute joke of a company. They have no idea what customer service is. When I complained to their representative he told me their system had taken bookings it shouldn’t have several times that weekend. As if that made it alright. From their website I quote “there are no set size or weight limits”. Do yourself a favor, if you value your parcel go directly to the courier companies. Will never use again”

Helpful Report

Posted 5 years ago

Hello Austin, we are an online parcel shipping website and do not offer pizza delivery, I am not sure why you would mention this. You have left a number of 1-star reviews online about Irish Parcels, but you have never actually used our service. I have sent you a Trust Pilot message (as cannot send one on Google) in order to get your details so I can look into this for you. I am very sorry if your item was too large for the courier to take. We deal in parcel shipping and it seems your item is very large and not suitable to send as a parcel.

Posted 5 years ago

“Very very disappointed first off parcel delivered to the wrong address although the address was very clear and when did find where it was delivered to the contents where damaged will never use this crowd again”

Helpful Report

Posted 5 years ago

Dear Tanya, we understand that you sent a tin of paint with our service that was only wrapped in paper and a plastic bag. This is not appropriate packaging and paint should never be sent, it can leak and cause damage to other items. Please do not send any more items on our service, it is dangerous to members of staff if items like this are shipped. We have emailed you about this a number of times.

Posted 5 years ago

“All good, thank you!”

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Posted 5 years ago

“No problem with Irish Parcels, but the courier company GLS is a bit iffy, my parcel was to be pick up on last Friday, when driver arrived we found that the delivery address was wrong on their tracking label. Supposed to come back on Monday then Tuesday, then Wednesday. I waited in all day for the 3 days. am I to wait in for the rest of the week ? but which I cannot.”

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Posted 6 years ago

Irish Parcels is rated 4.6 based on 2,713 reviews