Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.55

4.6 Rating 2,660 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave address and eircode and the comany went to a different address ( associated with the package owner) to collect. Driver was not happy, nut not his fault. No idea why they went there, seems they had the address from a previous order and just used it without checking with the person who booked it. Other than that it was fine but a big hullabaloo and time spent sorting it out.”

Helpful Report

Posted 1 day ago

Hi Byron, thank you for your review. The eircode provided to the courier was the eircode that was given to Irish Parcels at booking. You can see this in any confirmation emails and the labels that were provided. Irish Parcels did not change this in any way and it appears that an incorrect eircode was given to us. At no point were we contacted about any collection issues otherwise our team, would have been able to assist and update any address details to rebook a collection for you. We can see that despite this, the parcel was delivered safely and on time. Irish Parcels has a dedicated customer service team who are always happy to assist with any issues you may have. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 1 day ago

“Good sometimes, but does not collect on exact date booked!”

Helpful Report

Posted 3 months ago

Hi there, thank you for your review and for using Irish Parcels. We can see you have used our service around 14 times within the last 12 months. We have checked through your orders and can see that the vast majority of collections that were booked took place on the collection date that was booked. There was a recent collection that was left unattended that was not collected. Unattended items are never guaranteed to be collection as this is down to the driver's discretion for security reasons. It is very rare for collections to fail however if you contact us as soon as possible we are always more than happy to investigate this for you and rebook your collection with your chosen courier.

Posted 3 months ago

“Parcel still not delivery”

Helpful Report

Posted 3 months ago

Hi Michal, thank you for your review. Your parcel is in transit to the delivery destination and was last tracked on the 30th of December. It is normal for there to be delays in the tracking over the holidays and this will update again shortly. One of our team will reach out to the courier and check on this for you and will update you via email. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 3 months ago

“My parcel was supposed to be picked up on Friday but no sign of driver. House was occupied all day, so if he turned up, he made very little effort to make it known. The fact that driver could not ring me to say he was there also makes no sense.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your review. We can see your collection failed on the 11th of October and was noted by the couriers driver as being attempted at 4:18PM. We are sorry this failed however it is never in any drivers best interest to fail a collection as it would result in them coming back another day. It is never guaranteed that drivers will call upon collection. We can see this collection was rebooked for the next available day and the item was still delivered within the original delivery estimate. We are sorry for any issues this caused but are happy to see this was still delivered safely and on time. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Posted 6 months ago

“No sign of the package and no info on the tracker.”

Helpful Report

Posted 1 year ago

Hello Declan Hannafin, I can see you booked a shipment to send within Ireland. It looks like you are at the delivery side, rather that the collection side. The tracking shows that the parcel has not yet been collected. If you could please contact the collection address and ensure the item is ready for collection, then simply contact us and we will rebook another collection for you (at no cost) on a date to suit. We are disappointed with a 2 star review, we are available via phone, email and livechat to help with any issues you may have and could have sorted this for you straight away if we were contacted.

Posted 1 year ago

“The parcel wasn't picked up when it should have been and the person it was being picked up from had to ring up and reorganise it”

Helpful Report

Posted 2 years ago

“I would be very relucent to use in the future, I thought it was a bit expensive 45 euro, to return our 3 coats from wales to Dublin, we left behind on Holiday, and then I was charged 21 euro extra as import tax ???, our clothes, joke. A T Casey”

Helpful Report

Posted 2 years ago

Hi TONY CASEY, thank you for using Irish Parcels and for your feedback. I can see we arrange a collection of your items in the UK and we delivered them within 2 working days to Dublin. With the UK leaving the EU all items travelling outside the UK have to pass through customs. This is a governmental process and the charge applied for customs fees would have come from the Irish Customs Authority and handled by DHL. This charge is not from Irish Parcels and is the same for all shipments and couriers on this route. We are very disappointed with a 2-star review as we did everything correctly for your shipment and your only issue is the customs fee caused by the UK leaving the EU, which we have no control over, unfortunately. Fuel costs are also higher than usual at the minute and shipping is more expensive than usual, we hope for this to drop over the coming months.

Posted 2 years ago

“Service itself was excellent unfortunately the contents of my parcel was very badly damaged”

Helpful Report

Posted 2 years ago

Hi Scott, thank you for using Irish Parcels and for your feedback. I can see your shipment was collected on time and delivered the next day within Ireland. I am very sorry if there was any damage to your shipment, this is the first you have made us aware of any issue with your shipment. We have compensation in place for issues like this, I would recommend that you contact us (via email, phone or livechat) so we can look into this for you. We would hate for any of our customers to be disappointed with our service.

Posted 2 years ago

“we have a parcel waiting here for the last 3 days to be collected for delivery”

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Posted 3 years ago

“Communication between the info gathered by IP and the eventual courier could have been better. We sent personal effects, but were asked to provide all kinds of qualifying information by the courier to prove it before they allowed it to clear customs.”

Helpful Report

Posted 3 years ago

Dear Richard Stables, thank you for using Irish Parcels and for your feedback. I can see you sent a shipment from Ireland to the UK. Since Brexit when sending used personal effects the custom authority may need to contact you for more information or to verify what you are sending in order for it to clear customers with no or little duties. If there is anything else we can help just let us know and we would be happy to help.

Posted 3 years ago

“All fine until your partner TNT only delivered two out of three parcels. I'll upgrade this review when they find it.”

Helpful Report

Posted 3 years ago

Dear PJ Davies, thank you for your review and for using Irish Parcels. I can see all 3 items have been delivered. I am very sorry one item took longer than expected. If there is anything else we can help with just let us know and we would be happy to help.

Posted 3 years ago

“The delivery is very efficient and the customer service is very patience and nice but my stuff broke on delivery, I gt a new container juz for the purpose of moving and it broke after one use which I think is something to be improved on, they should consider distributing the weight and stuff better so it won't crash the containers”

Helpful Report

Posted 3 years ago

Dear Lee Ao Lik, thank you for using Irish Parcels. I can see you sent your items in a plastic storage container, these should not be used for shipping, these are home storage boxes and are too brittle and not strong enough to send with a courier. For shipping, you need to use cardboard boxes only. We are disappointed with the review as it was not ourselves that packed your item. I can arrange for a manager to call you about this if you wish.

Posted 3 years ago

“your driver was rude to me yesterday”

Helpful Report

Posted 3 years ago

Dear Conor O'Brien, thank you for using Irish Parcels and for your feedback. I can see your item was collected and successfully delivered on time. I am very sorry if you feel any driver was rude. I have raised this with a manager and they will be in touch with you about this. We would hate for any of our customers to be dissapointed.

Posted 3 years ago

“While the process was fairly straightforward, the indication was that the parcel which was booked on Thursday would be collected on Friday. It wasn't actually collected until Monday. DPD were the courier. It didn't make any difference this time, but in future, I may have been depending on a more timely collection.”

Helpful Report

Posted 4 years ago

“Parcel pick-up failure. Required follow up call to Samantha. She was very helpful. Pick-up and Delivery protocols breached. Tut..tut!”

Helpful Report

Posted 4 years ago

Dear Denis, thank you for your feedback and for using Irish Parcels. I can see your item has been collected, I am very sorry there were issues with the first collection. If there is anything else we can do with just let us know and we would be happy to help.

Posted 4 years ago

“Paperwork too slow couldn’t print off my label for 24 hrs after I’d paid for collection and subsequently delayed pick up”

Helpful Report

Posted 4 years ago

Dear Gillian, thank you for using Irish Parcels and for your feedback. I can see your order was placed and your labels were made available before collection. I can see we had to manually edit the town name in order to process the order on the couriers' system and this is why the labels were not automatically available. Most orders have the labels straight after booking. I can see that the order was delivered on time to the company in the UK. If there is anything else we can help with just let me know.

Posted 4 years ago

“Reason , parcel has not arrived to destination yet 😕. Was suppoed to arrive Thursday . Can you explain? Let me know when it will be delivered. Thank you Elaine McGuinness”

Helpful Report

Posted 4 years ago

“Customer service is good but execution is very poor. My parcel was collected 3 days after I ordered it to be collected, which led to me needing to reach into my own pocket to make up for the delay on delivery to my customers. I won’t be using this service again unfortunately.”

Helpful Report

Posted 4 years ago

“I have been disappointed with the collection of my Parcel over the last three months by DPD I have had to chase and be forced to wait in for two days at a time not knowing what time a courier would arrive. This service needs to improve and the receptionist at their Shannon Depot training in customer relations as very unhelpful.”

Helpful Report

Posted 4 years ago

Dear Rose, thank you for taking the time to leave a review. I am very sorry if there have been any issues with DPD over the last few months, as I am sure you can appreciate, the couriers are extremely busy currently, most items are being collected and delivered on time, I am very sorry for any delay in your shipment. I can see your shipment has since been collected and delivered. If there is anything else we can help with just let us know via email, phone or livechat.

Posted 4 years ago

“hi. firstly when package was not collected on the 10th i was told that the economy service was suspended the paid in full for express to be collected on the 12th and that too has passed with no collection . also my acc still waiting on refund for first transaction”

Helpful Report

Posted 4 years ago

Dear Tia Ari Wibowo, thank you for using Irish Parcels and for your feedback. I can see in your area in Indonesia that the economy service was suspended and we upgraded you to express at no extra cost. I have passed the collection issue onto customer service who will be in touch shortly. I am very sorry if this item has not yet been collected, we will get this resolved.

Posted 4 years ago

Irish Parcels is rated 4.6 based on 2,660 reviews