Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Irish Parcels Reviews

4.5 Rating 2,399 Reviews

89 %

of reviewers recommend Irish Parcels

Company Reviews

4.5

Based on 2,399 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

Visit Website

Phone:

0196 97886

Write Your review

Tell us how Irish Parcels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Irish Parcels 5 star review on 17th December 2023

Irish Parcels 5 star review on 16th December 2023

Irish Parcels 5 star review on 16th December 2023

Irish Parcels 5 star review on 14th December 2023

Irish Parcels 5 star review on 9th September 2023

Richard O Flynn

Irish Parcels 5 star review on 7th September 2023

Irish Parcels Customer

Irish Parcels 5 star review on 23rd March 2023

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courier never showed up day of collection.re organised for next day afternoon and was confirmed.courier rang that morning saying they dont collect in my area in the afternoon.had to bring it to work to get it collected 3 days after i had it booked for.very poor service”

Posted 4 years ago

“recently received my suitcases back and upon unpacking them i found that a picture frame i had carefully wrapped and placed was completely smashed, an ornament that was wrapped broke in half and worst of all my laptop which was in a case, the screen is smashed. Not happy at all...no care was taken in the safe delivery of my items”

Posted 4 years ago

“The buggy arrived but the battery did not arrive . Can you follow up on this please”

Posted 4 years ago

“My experience with GLS driver through the phone was very poor. The parcels were collected 3 days later than set up in the order. The driver was not able to give e the date when the parcel will be collected by saying the the docket was not printed so the parcel wont be collected. The parcels eventually were collected after a very good communication and support with from Irish Parcels customer service. Thank you Craig. I hope my parcels will be delivered before Christmas.”

Posted 5 years ago

“Because of the pick up location the courier company they used were too lazy to collect it on time, it took 3 days of ringing & changing the pick up location to suit them, to get it collected and on its way.”

Posted 5 years ago

“First-time customer. Took a days holiday to make sure i was at home to await the collection. After waiting all day without any communication, phoned your customer services to be told that it would be impossible to contact the GLS collection driver at that hour on a Friday evening. The collection had to be arranged for the following Monday therefore missing my delivery window. I usually drive into Northern Ireland and use Parcelforce. Although expensive they are flexible and reliable but decided on this occasion to use Irish Parcels for convenience. Sent a consignment of six parcels by Parcelforce on Tuesday and will continue to do so!!”

Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels, Elaine. We are very sorry for any issues you experienced with our service. Although Irish Parcels is a not a time-guaranteed service, 98% of all of our collections do take place on the expected date any any issues are extremely rare. We are happy to investigate this further, please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for the inconvenience caused.

Posted 5 years ago

“Unsatisfactory- more the fault of GLS than irishparcels but was very unhappy with the service”

Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels, Pat. We are very sorry for any issues you experienced with our service. We are happy to look into any issues, please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.

Posted 5 years ago

“The service provider selected GLS provided very poor service as follows: 1) Failed to collect the item on Friday 27th as per the order 2) Information on tracking was not clear and difficult to establish the actual position. 3) Almost impossible to get through to the Carlow depot and misleading information provided concerning the driver. 4) The item was eventually collected on Mon 30th after numerous phone calls to the driver and the depot in Carlow. The processing of the order by Irish Parcels was very good but unfortunately GLS was poor on this occasion.”

Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with our service. As per the tracking information, I can see that the driver noted that the initial collection failed as there was no contact available to hand the shipment to the driver. If this was not the case, we would be more than happy to investigate this further with GLS. I cannot see that you were in touch with our support team about this, our team are always happy to assist with any issues regarding collections, and will work to resolve this on your behalf. Our team can be contacted via email, telephone and live chat. Please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for the inconvenience caused.

Posted 5 years ago

“Driver turned up a day early and then they cancelled my collection. Live chat doesn’t work on their website so I had to contact main office to get my money back. Have rebooked them but they only have an hour and a half to collect before deadline, it’s not looking good at the moment :/”

Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels, Charles. We are very sorry for any issues you experienced with our service. Issues such as these are extremely rare and we profusely apologise for the inconvenience caused in this case. We are happy to look into any issues with your shipment, please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.

Posted 5 years ago

“I have used Irish parcels several times in the past successfully. This time I had a booking fail mutliple times without any notification being sent to me. I was awaiting a driver t collect for days whilst it was cancelled. Even after rebooking it failed again with no notification. This cost me a week and in the end an extra 60 euros to ship overnight as my client was very frustrated. Based on this I would be hesitant to use the service in future.”

Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with our service. Although Irish Parcels is not a time-guaranteed service, only estimated, 98% of all of our collections and deliveries do take place on the expected date and any delays are extremely rare. We are happy to look into any issues or delays with your shipment, please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for the inconvenience caused and we look forward to an opportunity whereby we may restore any lost faith in our service.

Posted 5 years ago

“Firstly the parcel got delayed on route. Was supposed to arrive on a Friday, but went for days without showing any movement and then finally arrived on the following Wednesday. When it did arrive, the contents were completely wrecked and unusable.”

Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with our service. Although Irish Parcels is not a time-guaranteed service, only estimated, 98% of all of our deliveries do arrive on the expected date and any delays are rare. We are also very sorry to hear that your shipment arrived in this condition. Damage is extremely rare on any of our services, and we have compensation in place for any damaged caused to the contents of your shipment. Compensation is paid as per our T+Cs. Please contact us directly via email at info@irishparcels.ie and a member of our support team can help you with this process. Again, we sincerely apologise for any inconvenience caused.

Posted 5 years ago

“My parcel was collected on the 4th of May with an estimated delivery date of the 9th of May in France. It is now the 15th of may and still no sign of it arriving. I rang your customer service on the 10th of May to enquire about the delivery as GLS had failed to update the their tracker since the 5th of May(this is still the case today). I was assured that I would hear back from yourselves either that evening or the following morning once you had spoken to GLS to clarify. However I had to call you back at 0930hrs today the 15th of May to ask once again and have still not yet received the information needed. The parcel was equipment needed for a building site in the south of France and is now very overdue and delaying some work. The lack of information coming from both yourselves and the GLS tracker is extremely frustrating and at the moment I would be disinclined to use your service again even though I found your website very easy to use. Unfortunately the service is very poor so far and is letting your company down.”

Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for the issues you have experienced with your Irish Parcels shipment. Although Irish Parcels is not a time-guaranteed service, only estimated, 98% of all of our deliveries do take place on the expected date and delays of this nature are extremely rare. I can see that a member of our customer support team is currently investigating this case and the moment and will be in touch shortly. Again, we sincerely apologise for the inconvenience caused.

Posted 5 years ago

“THE LAST 2 COLLECTIONS I BOOKED VIA YOUR WEBSITE WITH GLS WERE NOT COLLECTED ON TIME DUE TO A MIX UP IN THE COLLECTION DEPOT ALLOCATED BY GLS. ONCE WAS BAD ENOUGH BUT THE SECOND TIME I RANG TO CONFIRM WITH YOURSELVES THAT THE PACKAGE WOULD BE ALLOCATED TO THE CORRECT DEPOT - IT WASN'T. WHILE I ACCEPT THAT CERTAIN THINGS ARE OUTSIDE YOUR CONTROL, TO BE TOLD BY ONE OF YOUR CUSTOMER AGENTS THAT GLS ARE NOT EXACTLY RELAIBLE AND THAT I WOULD BE BETTER OFF BOOKING WITH A PREMIUM COURIER MAKES ME WONDER WHY YOU OFFER THEM AS AN OPTION.”

Posted 6 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Although Irish Parcels is not a time-guaranteed service, only estimated, 98% of all of our collections and deliveries do take place on the expected date and issues such as this are extremely rare. We are more than happy to look into any issues or delays with your shipment, please contact us directly at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.

Posted 6 years ago

“The courier didn't collect the package on the day arranged. I waited all day for him to come and when he hadn't arrived by 5pm I checked the tracking which showed "attempted collection at 9.22am, the customer was not there". I was there and would have seen the courier if he came, he could have phoned me if he couldn't find me. Irish Parcels online text service was very fast, they gave me a phone number for the courier but it took three separate phone calls and over half an hour before I got through to the correct office. The package was collected the following day without a problem. It might be unfair to blame Irish Parcels as the courier caused the problem. If the courier couldn't collect the package on the day arranged a simple phone call would have prevented me waiting around all day for nothing.”

Posted 6 years ago

Thank you very much for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Although our service is not time-guaranteed, only estimated, 98% of all of our collections and deliveries do take place on the expected date and issues such as these are extremely rare. We are more than happy to look into any issues or delays with your shipment; please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.

Posted 6 years ago

“the package was very damaged upon delivery and the item inside was all cracked and scratched.”

Posted 6 years ago

Thank you for your review and for using Irish Parcels. Please contact us if there is any damage as we have compensation in place as per our T&Cs. I am very sorry if you were not happy with our services and we hope you have a great Christmas.

Posted 6 years ago

“Did not deliver parcel to the correct address. Currently trying to recover the parcel to whoever it was left with. Address was written so badly it's not legible. Thought the service was great till i heard the parcel was left at another address instead bringing it to the depot.”

Posted 6 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Unfortunately, if the address was provided or written incorrectly in any way, this could result in an incorrect delivery. I cannot see that you have been in touch with our support team with regards to this issue. We are more than happy to look into any issues or delays with your shipment; please contact us directly via email at info@irishparcels.ie and a member of our team will get straight back to you. Again, we apologise for any inconvenience caused in this case.

Posted 6 years ago

“Parcel not collected on scheduled day. Three days later which was very dissappointing.”

Posted 6 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Looking further into the tracking information, it does appear that the collection driver did unfortunately run out of time on the expected collection date due to the extremely busy time of the year. We can only sincerely apologise on the courier's behalf. We are more than happy to look into any issues or delays with your shipment; please contact us directly via email at info@irishparcels.ie and a member of our team will get straight back to you. Again, we sincerely apologise for the inconvenience caused in this case.

Posted 6 years ago

“Collection not made on pre arranged date. No contact made to rearrange collection. When I rang to ask for collection I was told it outdoor be early afternoon that day. At 5.45pm the driver rang to say he wouldn’t be there till at least 8pm. I had to ask the shop next door to look after parcel and give it to the driver. Not at all happy with that.”

Posted 6 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. I can see that, on the expected collection date, the driver unfortunately ran out of time for this collection. Issues such as these are extremely rare and we regret that this happened in your case. Unfortunately, collections that fail are not automatically re-booked and you must contact us to arrange another collection; this is stated within our T&Cs. With regards to the collection itself, we are very sorry that this did not take place around the advised time. Although we at Irish Parcels are more than happy to request a specific time for collections and deliveries from the courier, unfortunately, we are unable to guarantee this as the times are set upon by the courier and are at the discretion of the driver. Particularly at this time of the year, drivers are exceptionally busy and may work overtime to fulfil collections and deliveries. Nevertheless, we are more than happy to look into any issues or delays with your shipment, please contact us directly via email at info@irishparcels.ie and a member of our team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.

Posted 6 years ago

“The pick up of parcel was for the 30/11; it actually happened on the 4/12 after numerous phone calls to ask when they will pick up the parcel.”

Posted 6 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Although Irish Parcels is not a time-guaranteed service, 98% of all of our collections and deliveries do take place on the expected date, and issues such as these are extremely rare. I cannot see that you were in touch with our support team with regards to this issue; we are more than happy to look into any issues or delays with your shipment, please contact us directly via email at info@irishparcels.ie and a member of our support team will get straight back to you. Again, we sincerely apologise for any inconvenience caused in this case.

Posted 6 years ago

“Very disappointed, after an easy order, GLS didn't deliver the parcel because I couldn't be home at the time they wanted to deliver. I didn't get the possibility to reschedule the delivery or deliver to a local depot. I had to put 20€ on top on the 30€ paid for the initial delivery fee to get the 19kg parcel from a warehouse located 10km from the delivery address and bring it back with a taxi. Moreover the package was wet and some items got slightly damaged.”

Posted 6 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your shipment. We do advise within our T+Cs that you must be present for collections and deliveries, as drivers are not permitted to collect or deliver unattended items, and all deliveries require a signature. We are also very sorry if any items sent with Irish Parcels were damaged. This is extremely rare and we have compensation in place for any damage caused to your Uni Baggage shipment. Please get in touch with us via email at your earliest convenience via email at info@irishparcels.ie so we can advise you on how to claim compensation. Compensation is paid as per our T+Cs. Packaging items safely in strong double walled boxes as per our guidelines is the best way to avoid damage, as well as internal packaging for any delicate items. If you can get in touch we would be happy to help you with this process. Again, we sincerely apologise for any inconvenience caused.

Posted 6 years ago

«
1
2
3
»

Irish Parcels is rated 4.5 based on 2,399 reviews