Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.57

4.6 Rating 2,939 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spot on. Order placed on Friday midday after Nightline couriers failed to show up in 2 days. Parcel was promptly collected on Monday and delivered on Tuesday. Good price. Great online service. 100% recommended”

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Posted 9 years ago

“I have used Irish Parcels a number of times to send parcels to France. The website easy to use and the staff are helpful. The service and price are excellent.”

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Posted 9 years ago

Thank you very much for your review, we really appreciate it.

Posted 9 years ago

“Very helpful. Delivered on time and collected on time. Couldn't wish for more.”

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Posted 9 years ago

Thank you very much for your review, Michael. We really appreciate it.

Posted 9 years ago

“Parcel was due to be collected from my home address. Late afternoon, nothing had happened, so I checked on tracking service. Discovered that a remark had been written at 4.28pm. Cannot collect parcel, reception closed. Hello, what the hell is that all about.. Could not get hold of anyone online or by phone. Eventually got drivers mobile number next day, and after giving him directions, he arranged to collect. Could not tell me what had happened the previous day, was not his round. All in all not a good start to my first dealing with this company. Sorry.”

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Posted 9 years ago

Thank you for your feedback. We're very sorry for the issues you experienced with your collection. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that issues with collections/deliveries may occur as the service is not time-guaranteed, and unfortunately this is not always within our control. I can see that you spoke with Anthony from our team, and to reiterate, we believe this may have been caused by a technical issue. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 9 years ago

“Excellent Service. Parcel was collected as stated, delivered on time and tracking information available at all times. Price was extremely competitive.”

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Posted 9 years ago

Thank you very much for your review, we're delighted that Irish Parcels could help.

Posted 9 years ago

“After some initial confusion, our parcel was collected very efficiently. I can't fault the call centre staff, particularly Aaron who took ownership of our issue and ensured that everything possible was done to resolve our problem. Thanks so much, happy to use again and recommend to others.”

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Posted 9 years ago

Thank you very much for your review. We're very sorry for any initial issues you experienced with your shipment. We're delighted that regardless you were pleased with the service, and we hope to help again in the future.

Posted 9 years ago

“Excellent Service & Value, Prompt Collection & Delivery. Hassle Free & Online Booking Very User Friendly. Highly Recommend.”

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Posted 9 years ago

Thank you so much for your review, Sharon. We really appreciate it.

Posted 9 years ago

“very good”

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Posted 9 years ago

Thank you very much for your review, we really appreciate it.

Posted 9 years ago

“First parcel we asked for change of address. could not be done even before collection. we then had to make a new booking with new address and new Label and after collection advise Irish parcel to cancel the old booking with wrong address. Irish Parcels cancelled the wrong booking. Parcel went missing for a week. was then without consultation returned to sender. Contents all broken up. We Then made a New Booking for a replacement parcel , Never got confirmation on the internet from the booking. emailed Irish Parcels Quote "yes there is a small problem with the IT system confirmation will follow " Off course it never came. Still do not know this date if it Was collected or delivered on our behalf as there is no way without a reference to track it. Therefore can not rate Irish Parcels anything but very Poor Rene Wubben Emerald Cargo Systems Waterford 051-820008”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We're very sorry for the issues you experienced with your shipment. Unfortunately when a booking has been made, it cannot be altered once it has been processed and a tracking number issued - this is stated in our Terms and Conditions. For this reason, we were unable to change the address on your original booking. I can see that the original collection date chosen was the 30th of August, and you re-booked for collection on the 31st of August. As the items were handed over to the driver on the original collection date, instead of the new collection date, the driver did not have this new information on his manifest, and so the items were collected under the incorrect tracking number and forwarded to the incorrect address. This resulted in the items being returned to sender. Our courier was then required to cancel the collection booked for the 31st, as there was then nothing to collect. We stipulate that, even if a collection is re-booked for an alternative date, the driver may still attempt collection on the original date as this is likely to have already been issued to their manifest for that day. In this instance, we strongly advise turning the driver away. We ask customers to ensure that items are handed over to the courier only on the collection date chosen at booking to avoid any issues with the shipment. We hope that this offers an explanation for these issues. I can see that your most recent order with Irish Parcels was successfully collected and delivered. We're very sorry that you did not receive the tracking information via email - this was caused by a slight technical issue. However, this information is available by logging into your Irish Parcels account on our website. We're also very sorry if any items sent with Irish Parcels were damaged. Damage is extremely rare on any of our services, and we regret that this happened in your case. Please email us with photos and details of the damage and we will look into this further. Again, we sincerely apologise. If you have any further questions about your shipment, please do contact us and we will be happy to help.

Posted 9 years ago

“Paid TNT Express Delivery and was delivered over 24 hours late”

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Posted 9 years ago

Thank you for your feedback, Stephen. We're very sorry for the delay with your shipment. Although the vast majority of our shipments arrive on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. I have taken a look into the tracking information and can see that TNT attempted this delivery on the expected delivery date, however were unable to deliver as no one was present at the delivery address. The parcel was then delivered the next working day. Again, we apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 9 years ago

“Excellent semis!”

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Posted 9 years ago

Thank you very much for your review, we really appreciate it.

Posted 9 years ago

“Very good value, I saved 12 euro V An Post, collection from home was a real bonus.”

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Posted 9 years ago

Thank you very much for your review.

Posted 9 years ago

“The best online courier website. Very easy to navigate and great service”

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Posted 9 years ago

Thank you very much for your review. We really appreciate it.

Posted 9 years ago

“Since I have written an extensive complaint, I'm amused I've been asked to write a review too. It's hard to give a good review to a company that doesn't turn up, lies about whether they did turn up or not, and then arrive to collect the parcel on a different day, AFTER the order has been cancelled.”

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Posted 9 years ago

Thank you for your feedback, Jeanette. We're very sorry about the issues you experienced with your collection. It is very rare that items are not collected on the expected date, however we recognise that issues with collections and deliveries can occasionally occur, as the service is not guaranteed, and unfortunately this is not always within our control. When such circumstances arise, we always strive to rectify such issues where possible by investigating this further with the courier. Again, we sincerely apologise for the inconvenience caused. Once your parcel has been delivered safely, please do get in touch and we will be more than happy to look into this for you. If you have any further questions about your shipment, please do let us know and we will be happy to help.

Posted 9 years ago

“very efficent,great to deal with the price could not be beaten,delivered on time,will use them again ,and reccomend to any one try them first you won't regret it harry”

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Posted 9 years ago

Thank you very much for your review, we're delighted Irish Parcels could help.

Posted 9 years ago

“Ordered a parcel pickup for thursday last week for which i paid. Now its tuesday the following week, and they still havent picked it up. The order was for a GLS pick up and when i mailed customer service they told me DHL would pick it up. I am not sure if they know what they are doing and frankly i am considering paying someone else to get the job done.”

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Posted 9 years ago

Thank you for your feedback, Finn. We're very sorry for the issue with your collection, it is very rare that items are not collected on the expected date. To avoid such situations, we always advise customers to contact us immediately if the shipment is not collected on the expected day. I can see that you were speaking with Melissa from our team, who contacted GLS as soon as possible to get this resolved. We're very sorry for any confusion caused. I can see from the tracking information that the item was collected successfully on the 12th and is currently in transit to the destination. Again, please accept our sincerest apologies for any inconvenience caused. If you have any further questions regarding your shipment, please contact us and we will be more than happy to help.

Posted 9 years ago

“Excellent service, very reasonable..... door to door, I will certainly be using them again and referring to all my friends!”

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Posted 9 years ago

Thank you very much for your review, Laura. We really appreciate it. We look forward to hearing from you in the future!

Posted 9 years ago

“Very easy to use and friendly staff.”

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Posted 9 years ago

Thank you very much for your review, Francis. We really appreciate it.

Posted 9 years ago

“Hi. I was initially delighted to come across Irish Parcels.ie. It seemed like a great service, door-to-door, reasonable rates and better speed of delivery and value than anyone else I had come across online or by phone. I selected the Express option along with maximum Insurance protection as I had a critically urgent delivery need to the UK but I must say I was dismayed when, over the following days, I received a mail and a phone call from my distressed UK client, wondering why I hadn't fulfilled my delivery promise - she, in turn, had people chasing her. She also said that from her online follow-up, it appeared that the parcel had not even been collected yet - this was the day AFTER which delivery had been promised in the contract! I also got online and phoned the company. At this point my faith in Irish Parcels.ie began to be restored with a very professional response and further follow-up by the phone representative, who explained the background (delayed plane departure from Dublin) and indicated some kind of compensation would be made if I emailed in my complaint. So, here I am-looking forward to some kind of appropriate response. Assuming same, and taking everything into consideration, I will certainly use Irish Parcels.ie again; I believe that the effort to respond to an issue that in fairness was outside of its control will have been well handled, if an appropriate gesture can be made. Hope to use the company again in the future.”

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Posted 9 years ago

Thank you for your feedback, Paraic. We are very sorry that your shipment was delayed due to the aircraft delay. This is something that is extremely rare. Although Irish Parcels couriers have a 97% on time delivery success rate, the service is unfortunately not guaranteed, only estimated. This is also stated in our Terms and Conditions. Again, we very much apologise for any inconvenience caused by this delay. Please don't hesitate to send us an email and we will be more than happy to look into this for you.

Posted 9 years ago

“Fantastic efficient service. Collected and delivered on time and very economical too. Would recommend using this company highly.”

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Posted 9 years ago

Thank you very much for your review, we really appreciate it.

Posted 9 years ago

Irish Parcels is rated 4.6 based on 2,939 reviews