iTokri आई.टोकरी Reviews

Name: iTokri आई.टोकरी
Address: A-7, SHRI KRISHNA NAGAR, HAIDERGANJ, DHA, SIKENDER KAMPOO, LASHKAR, GWALIOR, Madhya Pradesh
Rating: 4.65

4.7 Rating 12,476 Reviews

93 %

of reviewers recommend iTokri आई.टोकरी

Company Reviews

Metrics

4.7

Based on 12,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

iTokri आई.टोकरी 5 star review on 26th July 2026

Anonymous

iTokri आई.टोकरी 5 star review on 19th July 2026

Kathie McMillan

iTokri आई.टोकरी 5 star review on 4th July 2026

Julie Chandler Chandler

iTokri आई.टोकरी 5 star review on 28th June 2026

Anjali Rai

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service. I want to return the product but once you deliver the product you dnt care about the return process. I will wait for 2 more days to but the reviews on youtube and after 10 days i will start the legal procedure.”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry for the inconvenience and frustration you experienced during the return process. We completely understand how concerning that situation must have felt. We would like to inform you that your refundwas been successfully processed on 1st of March. There was a delay on our end in resolving the issue, and we sincerely apologise for the trouble caused. Please be assured that customer satisfaction is very important to us, and we always do our best to resolve every concern with care and fairness. Thank you for your patience and for bringing this to our attention. If there is anything further we can assist you with, please feel free to reach out. Warm regards, Team iTokri

Posted 4 months ago

“Silver earrings broken.”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry for the inconvenience caused to you. We would like to clarify that the item you purchased was meenakari earrings, not silver. Since the earrings arrived broken, we have issued a full amount gift card for your order. You can use it anytime for your next purchase on our website. Once again, we sincerely apologize for the trouble caused and appreciate your understanding. Warm regards, Team iTokri

Posted 4 months ago

“I want to Return the product”

Helpful Report

Posted 5 months ago

Hello, Thank you for reaching out. Your return request has already been completed, and the refund has been successfully processed. We’re sorry for any inconvenience you may have experienced and truly appreciate your patience while the process was being completed. If there is anything else we can assist you with, please feel free to let us know. Warm regards, Team iTokri

Posted 4 months ago

“I still haven't received my order, wich i placed a time ago. I'm waitingfor an indication, but nothing.”

Helpful Report

Posted 5 months ago

“I had been your customer probably for more than 5 years. However the recent exp had been pathetic. The order was booked on 14th & delivered on Sunday evening. You are showing consignment dispatched from from Chennai on tuesday morning from Chennai & it takes more than five days to reach another metro city. The courier Co. told me that probably it was dispatched by road to Mumbai & then to Delhi. You should have informed me about long delivery time while order booking. If it was agreeable to me than only booked the order. I realized the consignment travelled 1st from Kannauj UP(manufacturer) to Chennai, repacked & again dispatched Delhi with itokri brand. Not acceptable”

Helpful Report

Posted 5 months ago

“I ordered Pochampally ikkat silk dress material worth 9000 rs but the quality was poor.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback! We're sorry to hear that you were not satisfied with the quality of the Pochampally Ikkat silk dress material. We take great care in sourcing high-quality materials, and we understand that sometimes expectations may not align with what is received. However, we noticed that this particular order was canceled by you before the delivery was completed. If there were any concerns about quality before canceling, we'd love to assist you further and clarify any doubts. Please feel free to contact us if you'd like to discuss this matter in more detail. We're always here to help.

Posted 4 months ago

“My experience with I Tokri was absolutely horrible! I bought a shawl for about Rs 5000. Prepaid. They haven't delivered it to me even after 20 days. They haven't given me a Refund. This is a complete FRAUD site. DO NOT BUY FROM THEM.”

Helpful Report

Posted 6 months ago

We are sorry for the inconvenience caused and understand your concern. We would like to clarify that the delivery took time because our team was continuously coordinating with the courier partner to ensure successful delivery. However, the contact number shared with the order was found to be invalid, due to which the courier team could not complete the delivery. Because of the failed contact, the shipment moved into RTO process, which added to the delay. Your order was received back with us only yesterday, and our team tried reaching you immediately. We request you to please share a valid contact number so we can connect and resolve this at the earliest. You may also reach us at helloji@itokri.com or WhatsApp +91-7869957726. iTokri ki Toli

Posted 6 months ago

“The quality of Saree is very very cheap”

Helpful Report

Posted 6 months ago

We’re sorry you felt the Saree quality was not up to expectations. This isn’t the experience we want for you. Could you please share your order number and any photos of the item? We’ll review immediately and arrange a fix or refund if applicable. You can also reach us at helloji@itokri.com or WhatsApp +91-7869957726. Kind regards, Team iTokri आई.टोकरी

Posted 6 months ago

“I had ordered 5 fabrics out of which i wanted to return 1...have been in touch with them through instagram and mails but everytime there is a response that it will be picked up.I have already stitched 4 fabrics and have started using them also but fhe 5 th one is still to be returned and refunded.The fabric quality is superb but the after sales is pathetic...Disappointed”

Helpful Report

Posted 6 months ago

“Return is very late”

Helpful Report

Posted 6 months ago

We are sorry the return took longer than expected. That delay is not the experience we aim for, and we understand how frustrating it can feel when timelines stretch. Your feedback helps us tighten this process. iTokri ki Toli

Posted 6 months ago

“I am keeping it short since your requested a नन्हा सा review. I had the package in my hand but the courier took it back because they couldn't send me the OTP on my international number. I called the itokri call center but they didn't know what to do about it. Thereafter, I sent several messages to their WhatsApp number, to no avail. The courier took it back to Gwalior. The package was never delivered and they are yet to refund the money”

Helpful Report

Posted 6 months ago

“I have ordered from u..and the courier came..but they are charging more than 6000 rupees as customs duty..I can't understand. So many things I had bought from india but no one has charged this much.u should have informed mee before itself.pls refund the money back”

Helpful Report

Posted 6 months ago

“I was quite dissapointed with the fabrics I received. There is a huge difference between how they appeared on the website to real.”

Helpful Report

Posted 7 months ago

“Pick up was made 5 days back...I am yet to get the refund. Please process the refund soon”

Helpful Report

Posted 7 months ago

“The inventory numbers are always off. Place an order a couple days later you can expect an email saying hey we messed up we don’t have xyz in stock pls look for an alternative. They won’t ship anything till you confirm the alternative which blows my mind but for them it makes sense from keeping shipping costs low so you get to know where you stand on the priority list. Next they will not respond to updates for tracking information. Eg my tracking info shows Delhi on the 18th or so and no updates after. I made the purchase to take with me when I left the country so time sensitivity exists but the CS folks don’t care to respond to three separate emails. Will I buy from them again - sadly yes because I don’t have an alternative that supports local artisans I know of. If I did I would gladly kick them curbside. Tl;dr : don’t expect anything in stock, don’t expect timely responses to queries and expect delays. Would look elsewhere if possible.”

Helpful Report

Posted 7 months ago

“The green color fabric is very very poor quality. Very thin like malmal dhoti. Compared with green color fabric, Blue color fabric is good .Both are not Handloom Fabric. Your seller is cheated me .You are happy that , you are got your commission. . As per your return policy, I can not return the green color fabric. Wastage of Money. I earn Artisan Reward on this order. This award is not appearing in my account with you.Atleast ,Please follow "Professional ethics." You will cheat customer only one time, but not always. I will take up the matter on appropriate big platform.”

Helpful Report

Posted 8 months ago

“I have not received my order yet”

Helpful Report

Posted 9 months ago

“Yet to receive the order HORRIBLE COURIER SERVICE”

Helpful Report

Posted 9 months ago

“Dear itokri please provide quality material. You should reduce material price, price is high but material quality not good. We love itokri products but itokri doesn't send good products. Provide cloth details. Provide ordered product information and order details. Purchased product disappeared not shown after purchase.”

Helpful Report

Posted 9 months ago

“Not received my order against order no 835925 Spoke twice with customcare but nothing has been done Even after promise to refund money, Money has not been refunfed even after 15 days Bery bad”

Helpful Report

Posted 9 months ago

iTokri आई.टोकरी is rated 4.7 based on 12,476 reviews