iTokri आई.टोकरी Reviews

Name: iTokri आई.टोकरी
Address: A-7, SHRI KRISHNA NAGAR, HAIDERGANJ, DHA, SIKENDER KAMPOO, LASHKAR, GWALIOR, Madhya Pradesh
Rating: 4.65

4.7 Rating 12,476 Reviews

93 %

of reviewers recommend iTokri आई.टोकरी

Company Reviews

Metrics

4.7

Based on 12,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

iTokri आई.टोकरी 5 star review on 26th July 2026

Anonymous

iTokri आई.टोकरी 5 star review on 19th July 2026

Kathie McMillan

iTokri आई.टोकरी 5 star review on 4th July 2026

Julie Chandler Chandler

iTokri आई.टोकरी 5 star review on 28th June 2026

Anjali Rai

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst quality”

Helpful Report

Posted 4 days ago

We're sorry to hear that the product didn't meet your expectations. 💛 We'd like to understand what went wrong. Could you please share a few details or photos of the product? This will help us look into the issue and find the best possible solution for you. We look forward to resolving this for you.

Posted 2 days ago

“It’s more than 15 days, I ordered the fabric and still didn’t receive it. Got a message that no one is available while delivering but that’s not true. I have people 24 hrs available at my place. The contact number is also not reachable.”

Helpful Report

Posted 4 days ago

We're really sorry for the inconvenience caused. 💛 We checked your shipments and found that the delivery issue occurred because the contact number provided was an international number, which made it difficult for the delivery partner to reach you. Our team has been in continuous touch with you to resolve this. You have two orders: One order is still with the courier and has not been returned. We've updated your Indian contact number with the delivery partner, and they're making fresh delivery attempts. The second order had already been returned to us. We've updated the contact details and re-dispatched it today through Blue Dart. It should reach you within the next 5–6 days. Thank you for your patience and understanding. If you need any further assistance, please feel free to reach out we're always happy to help. 💛

Posted 2 days ago

“Yet to receive my order even after a month. How can I write a good review?”

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Posted 1 week ago

“Disappointed with the colour's.. colour's seem bright on screen but when received they are very dull”

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Posted 1 week ago

“Very poor quality & highly priced stole received. Color also different”

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Posted 1 week ago

“The quality of the fabric is very inferior”

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Posted 1 week ago

We're sorry to hear that the fabric didn't meet your expectations. We tried reaching you over the phone to understand your concern, but unfortunately we couldn't connect. Please feel free to reach out to us on the same number (+917773897776) , or you can email us at helloji@itokri.com. We'll be happy to look into the issue and help you with a suitable resolution.

Posted 1 week ago

“The order has not been delivered to me yet.”

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Posted 2 weeks ago

“Very cheap quality product”

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Posted 3 weeks ago

We're sorry to hear that the product didn't meet your expectations. Quality is something we care deeply about, so it's disappointing to know this was your experience. As discussed, we've already arranged the return for your order. Thank you for your patience and understanding. If you need any further assistance, we're always here to help. Warm regards, iTokri ki Toli

Posted 2 weeks ago

“Refunds are still due to be issued.”

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Posted 4 weeks ago

Hi, Your refund was successfully processed from our end on 26 June Due to the weekend, it may take a little longer for the amount to reflect in your bank account. We kindly request you to check your account once again. If you still haven't received the refund, please share your bank statement to date via WhatsApp at 7869957722 or email it to [helloji@itokri.com]. We'll check this further with the bank and assist you. Thank you for your patience. Regards Surbhi Founder's team iTokri

Posted 4 weeks ago

“I didn't received any parcel”

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Posted 1 month ago

We're sorry that you haven't received your parcel. As per the courier update, the delivery was attempted **three times**, but unfortunately no one was available at the provided address to receive it. Additionally, Diksha from our team also tried reaching you through WhatsApp several times, but we didn't receive a response. As discussed with you today, we will be happy to resend your parcel. Once the shipment is returned to us by the courier partner, we'll dispatch it to you again. Thank you for your patience and understanding. 😊

Posted 4 weeks ago

“I have not received my order yet.pls change your logistics support team.They are highly unprofessional.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we're sorry for the inconvenience caused. 💛 We checked the shipment details and found that a delivery attempt was made yesterday, but the parcel could not be delivered as the consignee was unavailable at the location. As soon as we saw your review today, we immediately followed up with our logistics partner and made every effort to prioritize the delivery. We understand that our team has now connected with you regarding this, and we're actively coordinating to ensure the parcel reaches you as soon as possible, preferably today itself. We truly appreciate your patience and apologize for the frustration this experience has caused. Thank you for giving us the opportunity to assist. – iTokri Ki Toli

Posted 1 month ago

“The finishing of the comb was the most horrible things i had ever seen”

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Posted 1 month ago

Thank you for sharing your feedback. We're sorry to hear that the finishing of the comb did not meet your expectations. We also noticed that our team tried reaching out to you regarding the issue, but call with no success. We would still love the opportunity to understand the concern better and help find a solution. Please feel free to get back to us whenever convenient, and our team will be happy to assist. Warm regards, iTokri ki Toli 💛

Posted 1 month ago

“I received very poor quality of product”

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Posted 2 months ago

We’re really sorry to hear this. That definitely doesn’t sound right, and we’d like to look into it properly. Please share a few photos of the product with us on WhatsApp or email, and our team will check this on priority and help with the best possible resolution, because we tried contacting you but call with no success💛 Sometimes, handmade products carry slight variations, but if the quality feels below expectations, we genuinely want to understand and make it right.

Posted 2 months ago

“braid was a little bit off in real and not as perfect as shown in image. it looks like it was not handled properly and”

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Posted 2 months ago

We’re really sorry to hear this. Handmade pieces do carry slight variations, but the braid should still feel properly finished and thoughtfully handled. Thank you for pointing this out so honestly. We’ll share this feedback with our team to look into the finishing and handling more carefully.

Posted 2 months ago

“Haven't received my shipment”

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Posted 2 months ago

Hello Ji! Your order has already been dispatched and is currently in transit. Our team is tracking it closely, and it should reach you soon. Thank you so much for your patience and understanding 💛

Posted 2 months ago

“Product is very bad”

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Posted 2 months ago

We’re sorry the fabric did not work out for you 💛 Glad we could complete the return and refund for you, though we completely understand the disappointment the experience may have caused. Your feedback genuinely matters to us and helps us improve both our products and overall experience going forward.

Posted 2 months ago

“Poor pick up return service”

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Posted 2 months ago

We’re sorry the return pickup experience was not smooth initially. Glad the pickup and refund have now been completed, but we completely understand the inconvenience caused in the process. Thank you for your patience and for sharing the feedback with us it helps us improve our service experience further. 💛

Posted 2 months ago

“The order never reached. I am thoroughly disgusted by ur courier servce. I will never ever reach out or order from u. Pls return my money.”

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Posted 3 months ago

Namaste, We’re really sorry to hear about your experience, we understand how frustrating this must feel 💛 As per the delivery update, your order was marked as delivered on 5th April via BlueDart. That said, if you haven’t received it, we take this very seriously. We request you to kindly check once around. Meanwhile, please share your order details with us via message (+917869957726) so we can immediately raise this with the courier partner and investigate further. If there has been any issue, we will make sure it is resolved for you. We’re here to help. Let’s sort this out together.

Posted 3 months ago

“It is cheating Courier did not deliver my parcel He took OTP when no one was there. I asked him to keep in portico shoe rack. When I checked in camera there was no person came for delivery”

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Posted 5 months ago

Hello Padma, We’re really sorry for the confusion and concern caused during the delivery of your order. As soon as we received your message, we checked the issue with our courier partner. We’re glad that the matter has now been resolved and your parcel has been successfully delivered. However, we truly regret the inconvenience and uncertainty this caused you. Your feedback has been shared with the courier team to ensure better handling in the future. If there is anything else we can help you with, please feel free to reach out. We’re always here to assist. Warm regards, Team iTokri

Posted 4 months ago

“Very poor quality.Totally dissatisfied”

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Posted 5 months ago

Hi Keerthi, We’re really sorry for the poor quality and your dissatisfaction. We tried contacting you but call with no success, Please share any photos of the issue, and let us know if you’d like a replacement, refund, or return. We’ll get this resolved for you as quickly as possible. Warm regards, Team iTokri आई.टोकरी

Posted 4 months ago

iTokri आई.टोकरी is rated 4.7 based on 12,476 reviews