iTokri आई.टोकरी Reviews

Name: iTokri आई.टोकरी
Address: A-7, SHRI KRISHNA NAGAR, HAIDERGANJ, DHA, SIKENDER KAMPOO, LASHKAR, GWALIOR, Madhya Pradesh
Rating: 4.65

4.7 Rating 11,862 Reviews

93 %

of reviewers recommend iTokri आई.टोकरी

Company Reviews

Metrics

4.7

Based on 11,862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

iTokri आई.टोकरी 5 star review on 19th December 2025

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am keeping it short since your requested a नन्हा सा review. I had the package in my hand but the courier took it back because they couldn't send me the OTP on my international number. I called the itokri call center but they didn't know what to do about it. Thereafter, I sent several messages to their WhatsApp number, to no avail. The courier took it back to Gwalior. The package was never delivered and they are yet to refund the money”

Helpful Report

Posted 1 day ago

“I have ordered from u..and the courier came..but they are charging more than 6000 rupees as customs duty..I can't understand. So many things I had bought from india but no one has charged this much.u should have informed mee before itself.pls refund the money back”

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Posted 1 week ago

“I was quite dissapointed with the fabrics I received. There is a huge difference between how they appeared on the website to real.”

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Posted 1 week ago

“Pick up was made 5 days back...I am yet to get the refund. Please process the refund soon”

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Posted 1 week ago

“The inventory numbers are always off. Place an order a couple days later you can expect an email saying hey we messed up we don’t have xyz in stock pls look for an alternative. They won’t ship anything till you confirm the alternative which blows my mind but for them it makes sense from keeping shipping costs low so you get to know where you stand on the priority list. Next they will not respond to updates for tracking information. Eg my tracking info shows Delhi on the 18th or so and no updates after. I made the purchase to take with me when I left the country so time sensitivity exists but the CS folks don’t care to respond to three separate emails. Will I buy from them again - sadly yes because I don’t have an alternative that supports local artisans I know of. If I did I would gladly kick them curbside. Tl;dr : don’t expect anything in stock, don’t expect timely responses to queries and expect delays. Would look elsewhere if possible.”

Helpful Report

Posted 2 weeks ago

“The green color fabric is very very poor quality. Very thin like malmal dhoti. Compared with green color fabric, Blue color fabric is good .Both are not Handloom Fabric. Your seller is cheated me .You are happy that , you are got your commission. . As per your return policy, I can not return the green color fabric. Wastage of Money. I earn Artisan Reward on this order. This award is not appearing in my account with you.Atleast ,Please follow "Professional ethics." You will cheat customer only one time, but not always. I will take up the matter on appropriate big platform.”

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Posted 1 month ago

“I have not received my order yet”

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Posted 2 months ago

“Yet to receive the order HORRIBLE COURIER SERVICE”

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Posted 2 months ago

“Dear itokri please provide quality material. You should reduce material price, price is high but material quality not good. We love itokri products but itokri doesn't send good products. Provide cloth details. Provide ordered product information and order details. Purchased product disappeared not shown after purchase.”

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Posted 2 months ago

“Not received my order against order no 835925 Spoke twice with customcare but nothing has been done Even after promise to refund money, Money has not been refunfed even after 15 days Bery bad”

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Posted 2 months ago

“It has been 20 days since ai placed the order but not yet delivered. Continuously following up for last 10 days but not yet received the order!”

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Posted 3 months ago

“Dear Itokri Team, This message is regarding my recent order. Out of the four dresses I received, one of them was very disappointing in terms of quality. Despite sending repeated emails, I have not received any response from your side.Such an unprofessional approach from your side. I request you to arrange a refund or replacement for the defective item at the earliest. This experience has left me very dissatisfied, and I will not be shopping with you again in the future.”

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Posted 3 months ago

“Cheap quality cloth for the price. Will not last much”

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Posted 3 months ago

“Very poor service. Itokri team keeps sending tonnes of messages but product wise, they are fake. Zero responsibility Regarding the product,I cannot say anything because it NEVER reached to me ( which was supposed to be a gift for someone) after LOT of efforts. This team just messed up everything. Not recommended at all.”

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Posted 3 months ago

“The Product was totally overpriced, in relation to its size. It was not much biger than a large plecemat, whereas it was shown as a runner on the display picture. The size was also not shown. I will have serious reservations about iTokri products in future.”

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Posted 3 months ago

“Packing excellent...Item Mattipaal Incence ..horrible, total waste of Money, had written en n spoken to Ms.Muskan.Shpng chrgs n time, money b Saved if direct to Mumbai...instead of via Gwalior”

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Posted 4 months ago

“The saree looks used, it was dirty. Not as bright as the picture.”

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Posted 4 months ago

“Very bad experience. Ordered almost a month ago and it is still not delivered. I would not recommend to anyone.”

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Posted 4 months ago

“Very bad quality , would not suggest anyone yo buy.. please do not buy ...you will not get exactly what is shown in the image..”

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Posted 4 months ago

“It was old and worst product ever.. sorry to say this... really disappointed..”

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Posted 4 months ago

iTokri आई.टोकरी is rated 4.7 based on 11,862 reviews