iTokri आई.टोकरी Reviews

Name: iTokri आई.टोकरी
Address: A-7, SHRI KRISHNA NAGAR, HAIDERGANJ, DHA, SIKENDER KAMPOO, LASHKAR, GWALIOR, Madhya Pradesh
Rating: 4.66

4.7 Rating 11,530 Reviews

93 %

of reviewers recommend iTokri आई.टोकरी

Company Reviews

Metrics

4.7

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

iTokri आई.टोकरी 5 star review on 11th February 2025

239

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got Kanta work tussar silk running material. First order was cancelled - reason stated as 'defective product' (apparently, they found this while shipping). Order replaced - the material is literally dirty. Stained. Doesn't look pink on white. More like pink on dirty white.”

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Posted 7 years ago

“I have always had fantastic experiences with itokri except the last time. After I made my purchase and paid up I am informed about the product being out of stock. I'm busy handling a small infant in a house with bad network!! So talking to your representatives took very long for me. Finally the matter got sorted and I had to settle for what you had, rather than what I wanted. By then I was about to leave town for a wedding (for which I bought what I bought to begin with from itokri).... Now the package has reached my home! I'm not home! Your representative promised me it will reach the different address where I was traveling to... But they still sent it home, which I left a week ago. Now I'm at the wedding, without the products I so dearly wanted and which I already spent money buying.”

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Posted 7 years ago

“Quality not satisfactory.”

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Posted 7 years ago

“I have ordered 3 times from itokri. All the 3 times I had issue with their delivery team and customer care team.”

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Posted 7 years ago

“Size”

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Posted 7 years ago

“price r high quality average”

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Posted 7 years ago

“Due to inferior quality, I had requested "Return" on 3rd May 2017 with reimbursement money to my back account. Below mail is the acknowledgement for reference: "Hello Ji, We have successfully accepted your return/refund request on our servers. Your request id is :2017/A/012 Our logistic partner nuvo express will attempt to pick the parcel from your location in next 24-48 hours." Today is 9th May 2017 but "Return" is not picked from us yet. Below is the Order Summary: Order Id: [private info removed] Amount: Rs. 870.00 Paid on: 25 Apr 2017, 01:46 AM CashFree Reference Id: 267027”

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Posted 7 years ago

“Your executives call and start speaking in Hindi - they need to be conscious that everyone can not talk/understand Hindi. Even when we speak in English and tell them we dont know Hindi they continue to speak in Hindi .”

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Posted 8 years ago

“excellent running materials”

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Posted 8 years ago

“Hi I recieved the order In time and initially I liked d prod.id ordered two nosepins, a stud and an earrings. but I was disappointed when the pure silver stud broke just like that after just about 15 days.i was wearing it n wdout any pull,or tug or force it just fell down.the front part of stud and the stalk just broke n separated n fel down.ive been using silver studs for years now.i keep them wearing for months together and nothing happens to them. to add,those r cheaper too. none of them broke or lost ther sheen or had any discoloration. it realy broke my heart as I d loved the design.i hope u can do something about it”

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Posted 8 years ago

“The small token of appreciation !”

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Posted 8 years ago

“my recent purchase not satisfactory the dupatta seemed like an old one and had stains on it was highly disappointed”

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Posted 8 years ago

“The jewellery pouch has very large size metal zips !!sholud be smaller. ...”

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Posted 8 years ago

“I wouldnt order again from itokri. The pic is way off from the colour shade or the actual product. I order a lot of stuff online and have hardly evrr had to return anything. This was rather disappointing as the pic suggests a deep.royal purple but the actual colour is a light violet. The site only has a pixture to go by.. No description of the colour etc, so its quite a waste of time to place orders this way.”

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Posted 8 years ago

“I have bought twice from itokri, the products do not look the same as shown in the epicture as well as quality wise, not worthe the price I am paying for. not too happy. I am always eager to see the product once I receive them. After opening the package I am always getting disappointed.”

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Posted 8 years ago

“Products are great. Highly unprofessional when it comes to parting the right info. I had expressed my concern over Bluedart as I live in a village and had specifically asked if Speed Post was a possibility to which Sadhna from ITOKRI had said that it could be done. I heard today from ITOKRI after a follow up mail and was asked by the sales rep v casually to go collect my consignment from the bluedart office which is 15 km away from where I live! Is the service you all provide. The bluedart people also don't answer phones. We are working individuals with little time to run around.pls streamline things your end and stop misleading customers who could be potentially loyal customers”

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Posted 8 years ago

“Misleading images. The stones on the jewellery are cloudy and smaller than the pictures on the website. The product can be worn on a person to compare real scale. Its misleading. The details of weight of silver , grade of stones is not mentioned anywhere. Too casual a purchase.. Can be more professional I am sure”

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Posted 9 years ago

“Hi team, I love your curation and appreciate your services. However, the necklace i purchased had a defect and one of the beads were broken. I sought for a replacement, but to my bad luck, the same ir similar pieces weren't available. So I chose to keep it even though your team asked me to send it back. I loved the jewelry so much that I can't let go of it even though it has a visible defect. Hope your team checks the orders thoroughly before sending. Warm regards, Jayasmita”

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Posted 9 years ago

“Hi, I Tokri Team member, Like to inform you that I have cancelled one order and ordered another 2 .. Your team has sent all 3.. and all packed together.. so i have refunded all .. Feeling very sad.. Beautiful handmade unique product .. but servicing is very poor. I think my opinion will help you to upgrade your servicing Thanks /Regrads Sujata Mukherjee [Private information removed]”

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Posted 9 years ago

iTokri आई.टोकरी is rated 4.7 based on 11,530 reviews