“I ordered a beautiful purple dress to wear to church for Easter Sunday. They sent the wrong item. I received an American flag full length pajama onesie. Not at all Easter appropriate! Customer service said if I return the wrong item they will refund and I can reorder the right one. There is no way it will arrive by Easter now and I surely can’t wear the pajamas for church on Easter. Very disappointing!”
“I have back problems and have been looking to buy an adjustable bed. Since my husband and I have different needs we decided to go with a split king size mattress which comes with the separate adjustable base. We went to a few mattress stores but we decided to buy from JCPenny because their employee Linda from the Spring Hill store was a breath of fresh air from the moment I met her. She was very genuine, knowledgeable and respectful in how she helped me maneuver in finding the right mattress for me and my husband. I felt reassured that what I was buying was not only the right mattress for us but the best quality for our money. Linda has a way of making you feel like you are just shopping with a friend who can guide you in the right direction. I’m so glad I met and had the pleasure of working with someone who goes above and beyond her job duties because she is all about helping the customer and making you feel assured your purchasing a great deal. As for our mattress it was delivered in a timely fashion and we are happy with our choice.”
“The clothing was delivered to the store, it was torn and missing buttons. On pick up I was harassed by staff, I was treated poorly compared to other customers. Poor quality product and a none customer friendly organization.”
“I like jcpenney but their customer service is horrible, in the stores and online.
I recently placed an order online, 2 hours later I realized I had made a mistake on two of the 3 items I ordered, so I called to cancel the order, after waiting 20 minutes some one in Bangladesh answered to tell me I can't cancel the order, I have to wait to receive the order and then to return it to the store or send it by ups.
How stupid is that, now I have to wait 3 weeks to get a wrong order and then drive to the store to return it.”
“I place an order online, the order was canceled, they took my money, and when I called to ask when they are going to refund the money, they apologized a thousand times but the have to verify what happened and I have to wait about 5 days or more to get my money.
If I could I give 0 stars, is the worst customer service.”
“I will start off w/I like jcp’s I can find clothes for me or the grandkids. Found a coupon online so saved me even more. Now the cleanliness of the Appleton store is terrible. Even my 9 yr old granddaughter said something. Now could it be there’s not enough help , maybe. It looked like a tornado went through some of the areas. The dressing rm was dirty. Hire some cleaners bcuz it needs it.”
“Went and did a promotion for my son since it was his birthday, after purchasing the digital package, i received only 2 photos. I called a week later, they apologized and said they’d send them right over, not even acknowledging the fact they ruined my sons birthday because i couldn’t get his custom keepsakes made. If i could give a zero, i would”
“JC penny is the worst place to ever purchase a mattress, it took almost 1yr to get my order correct, they continually messed up my order, then made me purchase a 2nd mattress then a third due to Ryder loosing the mattress before refunding my money, worst delivery service ever (Ryder) very unprofessional, they schedule your delivery then cancel, then loose a mattress with no record to prove anything, go purchase a mattress elsewhere and save yourself a lot of stress. After all the inconvenience I encountered all Jc penny was willing to compensate me with was a $50 gift card and almost 1yr wait time,The Mattress was $800, I will never purchase another mattress from penny's EVER AGAIN...Go elsewhere where the mattress is in stock and they have a reputable company delivering where you can speak directly to a live person instead of an automated service. This is an actual honest review, if I could've given penny's a 0 for a rating for that transaction I would have...”
“Pants didn’t fit … hassle to return … my J.C. Penney account didn’t even show the transaction, even though my credit card was charged … couldn’t find way to process return … waste of time and money … DON’T USE JC PENNEY ONLINE”
“Thank You
JCPenney Portraits @ North Star Mall
Your Studio Manager Dolores Cisneros was not only skilled , but patient and courteous. We look forward to returning in the future.”
“Just a suggestion. When an order is placed to pick up at the store it might be a good idea to e mail the purchaser so they know it is ready for pick up.
I got an email today my order was canceled for not picking it up on time but how was I to know was ready pick up if you never bothered to let me know.
Oh well found the items elsewhere and actually saved money.”
“I purchased 5 items with a JCPenney Gift card and the balance on a Visa gift card. Most of it was on the JCPenney card. I returned 2 of the items. I did not see a credit so I called Customer Care and was told the credit was put on the Visa card. I explained that I no longer have that card. I was told to call the bank. It was gift card that I no longer have so I do not know the bank. I feel that they just made money off of me.”
“Customer service, and quality control sucks !!! (Putting it mildly) ..... I ordered a jacket online, when I looked at the receipt it was listed as the wrong size, couldn't contact customer service till 8 am next day, because they where closed. Then, when I do get ahold of someone and tell them i checked on the order, and the item is saying it hasn't been shipped or left the warehouse yet, and is still in processing. They say they can't do anything after 30 min of the order being placed to correct it, even if it hasnt left the warehouse yet. Thats just plain stupid !!! Now, I have to wait on the wrong item to be shipped to me, return it, then wait on the correct one. This is stupid, when they could correct the order before it gets shipped out the first time......
Will not buy anything else from this store. Major quality control needs to happen !!!!”
“I had to order a suite for my sons wedding for my husband and it came in the wrong size. When I called they said they couldn't just do an exchange that I had to order a whole new suite. So I had to pay for it AGAIN! Then they tell me it will be 3-5 weeks for the return. I resubmitted my order on 2/24 and I call today and got they tell me it just got processed on 3/16!!! Then they say it will be 3-5 weeks AGAIN! Then we had to reorder my sons pants 6 times who is the groom! The wedding is in two weeks and we are not even guaranteed delivery by then! ABSOLUTELY the worst place ever!!! Will never step foot in their stores again!”
“I was disappointed in the delivery time for an online order of a mattress om Feb 19. I was told that I would be called March 2, I was not called. So I called and was given a number for the shippers. I called them and they said my mattress would be delivered Mar. 10, it was not delivered. So I had to call them again to set a delivery date for Mar 15. I would not order a mattress from JCPenney again, too slow for delivery and too much hassle.”
“I ordered a recliner on JCPenney online never got the first one had to wait two months to get my refund ordered the second one never got the never got the recliner that time so I've cancelled it and I'm going somewhere else”
“I recently placed an online order. I ordered a mens belt and they sent me baby clothes instead. I requested a return and sent the baby clothes back. My return was received but they charged me an $8.00 return fee. I have called customer service 3 times and have been put on hold for close to an hour each time...conveniently they close about 45 minutes after being put on hold and disconnect my call every time. My problem can't be solved online, I need a human. I have had so many other issues in the past with out of stock orders. It's sad but sorry JCP, I am done, you have struck out with me. I will not deal with the hassle ever again.”
