“I ordered shirts and they use laser ship as a delivering service and Laser ship delivery my package to another building took a picture of lobby that not my building and then JCPenney going to tell me I have to call delivery service cause it’s nothing they can do but picture clearly not my lobby at all”
“Buyer beware! If you need something delivered, do not shop JCPenney. We ordered a mattress on 11/29/2021 for our daughter. We wanted to pick the mattress up ourselves but JCPenney said that was not possible, it had to be delivered. Delivery was scheduled for today, 1/12/2022, through Ryder Last Mile. I took the day off after receiving the delivery confirmation email, text, and phone call two days ago and yesterday with the 2 hour time window. I received a phone call from Ryder Last Mile this morning that their truck was broke down. I asked that my mattress either be placed on another truck for delivery today or that I could come and pick up myself. They said that JCPenney works not authorize either.
I called JCPenney customer service 1-800-332-1189. I spoke with at least 4 different people in 2 hours and none would authorize either of my requests. They offered a "discount" to deliver another day (at the end of the month). I explained that my daughter now has no mattress as we were expecting her new one today and I cannot take another day off work. The discount was $70. That is unreasonable to wait at least two and half more weeks, and then who knows if that truck will also "break down."
I then demanded a full refund and to cancel the order with an email sent to me detailing the cancellation and the full refund amount. The first email I received stated,
"The reason of this e-mail is to give you the confirmation number ******* of the cancelation request and to let you know that you need to wait 7BD to be able to see your money back to your payment method."
I said that the amount was not on the email and demanded a new email. He then hung up on me. I called back and spoke with another person, this time I'm furious, and demanded the email. After much debate about how it's not "normal practice" to send an email to that effect, she agreed to send one, which I did finally receive.
And now we are without a mattress and JCPenney will never get my business again. Nor will I ever order from any place with Ryder Last Mile as the delivery company.”
“I ordered a mattress from JCPenny online 11/18/2021 as a Christmas gift for a family member. I scheduled the delivery with Ryder Last Mile for 12/16/2021 and received a scheduled delivery confirmation email. The email stated I would receive a phone call and email with a 2-hour delivery window the day before delivery. I never received either. The delivery never happened on the 16th and we wasted someone's entire day waiting for something that never showed up. I called Ryder's customer service. The customer service representative let me know that the warehouse that my order was sitting at doesn't deliver to my area so they canceled the delivery. They let me know they would be shipping it to a different warehouse and I would be hearing back from them in the next 10 days. I expressed that I wanted the order delivered today, the 17th. The customer service representative let me know that would not happen. I expressed my frustration with the whole ordeal but never heard an apology. Several phone calls to JCPenny and several JCPenny customer service representatives later, I learned that my order was shipping from the Grand Rapids, MI warehouse to an Indianapolis, IN warehouse. 2 weeks later, I still had not received communication from either Ryder Last Mile or JCPenny about my order. I have received different stories from different customer service representatives concerning my order but nobody can figure out where my order is or how to get it fulfilled. I have been told I would receive compensation for my frustration but that it could only be done after the order was complete. Today, 1/10/2022, I received an email stating that my order had been cancelled due to “misdelivery” and that I would be able to reorder by calling the phone number on the email. I called the number and was told that particular mattress was no longer in stock. I let the supervisor I was speaking with know that I expected the next best product at no additional cost. She proceeded to tell me she found a similar mattress that she could provide a discount on. The replacement mattress with the discount she suggested was about $500 more than my original purchase. When I demanded a higher supervisor, I was told that nobody was available. When I demanded the compensation I was promised, I was told that could only be done after reordering and after the new order was completed.
I have wasted countless hours of my time on the phone with countless customer service representatives. I have made countless phone calls to both JCPenny and Ryder Last Mile but absolutely nobody has done their job or has made an effort to find someone who can figure out how to get this order fulfilled. I have heard multiple times from JCPenny how this is Ryder’s fault and I hear from Ryder that it was the manufacturer’s fault, but NOBODY offers any resolution, nobody from JCPenny or from Ryder. I have been promised numerous times that I would receive a call back from a JCPenny furniture supervisor and never receive any communication. The only time I can get any answers is when I call and waste even more of my time on the phone with so many of these incompetent people. I have had multiple JCPenny customer service representatives talk over me while I was explaining my order. They have been incredibly rude and unprofessional and have made no attempt to actually fulfill the order. This order is almost 2 months old and I have nothing but a long trail of everyone else’s fault, countless hours wasted on the phone, 3 case numbers that mean nothing, and a cancelled order that JCPenny is making no attempt to make right, all while they have almost $600 for a product I haven’t received after almost 2 months. I am beyond frustrated with both JCPenny and Ryder Last Mile. I have read countless reviews online for both JCPenny and Ryder Last Mile, the vast majority of which, have had horrible experiences, many worse than my own experience, with both companies. I will never again shop with JCPenny or any company that contracts delivery with Ryder. Both companies have provided the worst customer service I have ever experienced. I will warn as many people as I can to shop elsewhere.”
“I was very dissappointed in the xerison women crew pullovers and sweatpants material 96% polyester an 4% spandex collection that states pill resistant on the specifications. The pill resistant that is stated is not true after the first wear the pants in the couch was pillow both legs. The top was pill also on the sleeves underarm. I have been a loyal jcp customer Xersion women activewear which I have purchase every collection for several years. This is the first time I have been disappoint concerning the quality. This collection I purchased every color which I am returning except for the set I have worn. I would not recommend this style/collection to anyone. I have rate this item a one star due to the quality and durability. This product label
Is misleading so very disappoint for me because I am a very loyal coustomer
To this jcp brand.”
“I’m very disappointed that jcpenny doesn’t stand behind the quality of the products they sale , in the last 2 months I’ve purchased over 2,000 dollars worth of jewelry and the last one I purchased I wore 2 times and the clip just fell of ( it’s a chain and pendant) and they won’t do anything about it they said in order to return or exchange it has to be in the same shape they sold it to me . Well in order for that to happen I will have to leave it in the box it came in and just look at it and not wear it . I am a manager in retail and I know you can get credit from vendors when something like this happens because the product was defective to begin with I had it for maybe 2 weeks . Jcpenny I’m very very disappointed.”
“Being one of the most trusted JCPenney service providers , We have landed in the ground to serve you with extraordinary upshots. We have been serving entire happily for many years, and over time we have learned how to win the hearts of our dedicated and esteemed clients.”
“I shop at j.c. Penney in moline, illinois. The employees there are wonderful. A young man named Tom, red hair. Is one of the most personable sales clerks ever. A real customer service asset to j.c penney .”
“I made a purchase with JCPenney's two days ago which was Christmas. Within minutes of making the purchase I had changed my mind and wanted to cancel. Of course no link to cancel. Research the website and it said you have 30 minutes to cancel your order and the only way to cancel is to call. I called to find out the company is closed. How convenient that they only allow 30 minutes to cancels and they are closed. Next step I send an email, again within the 30 minutes timeline. Attached to the email was a copy of the receipt. Next day I contine to call and never was able to get a hold of anyone. Now it's two days later and I finally get a response from my email which claims they can not open my attached due to security!! They now request my name, address, phone number and order number. All of this information they already have. Next I called again and went to a different dept and was able to talk to a girl name Andredn. She didn't seem to understand the problem which I had to keep repeating. All she could do was forward an email that I was dissatisfied. Asked for manager, talked to Keyonna, more of the same couldn't help because it has been over the 30 minutes. She keep yelling at me that when I placed the order it was Christmas and she was allowed to spend time with her family and she wouldn't let me talk as she was ranting on about her family. I tried to tell her that was my point since no one was their I should be allotted more time to cancel since they were close. She hang-up on me. Next spoke to Amber in the corp office and she said it had already shipping but she be willing to send me shipping label which will cost me $8. It is a nightmare dealing with JCPenneys. I will be spending a letter to their CEO Marc Rosen.”
“Place an order never received anything I order and wouldn’t give me a refund for my order. Customer service was absolutely terrible and the company will take your money not guarantee a refund or delivery. Spare yourself and don’t use them they are thief’s.”
“Ordered a pair of jeans recently. They shipped the wrong size and style instead of what I actually ordered. After a chat with a rep, they said they would send me a free UPS label to ship the pair of jeans back to them, plus a new order for what I actually ordered. I have yet to recieve said label, and apparently the new pair of jeans is lost in the mail! They told me to wait it out till Jan 4th before filing a claim for another refund. I'll just shop at Kohls.com. sucks because I like the Arizona brand jeans. You have lost a customer in me, and it's no wonder your business is failing.”
“I1 Star is too Much!1 I ordered Christmas Pajamas the day after Thanksgiving. Received a shipping notification - shipped with Lasership. From past experiences with them I knew they were bad. For three weeks it said the package was in my County and had not been delivered. Then all of a sudden it says the package was delivered on Dec 9. This is Dec 16. What?? I checked Ring there was no delivery. I call JCP Customer Service. They say Lasership says it was delivered so in order for you to get your $$ back you must file a police report. What?? If it was never received what am I reporting??? Customer Service on either Side WAS absolutely no help. I will NEVER SHOP with them again.”
“No one working the floor could tell me if I could use a coupon on the merchandise. The 4 cashiers were chatting taking selfie’s and only one was working. One cashier said, “I have a crazy lady on the line…I just can’t deal with her.” Some customer service!
Store at the Rum in San Antonio”
“Hi everyone I never write reviews but I’m writing this one to inform future customers of JC pennies I ordered watches for my grandsons way before Christmas November 11 to be exact pay for them had issues with them not being delivered called customer service several times only to be told that they would look into the matter and refer it to upper management and that upper management would get back to me for management never got back to me no one ever got back to me I called UPS I even wrote the CEO of UPS and they offered to pay for my missing watches even though it wasn’t their responsibility I contacted the Customer care manager at UPS Mary Boggs she never even attempted to get back to me about this matter I have received a case number a tracking number and order number and still have no watches no one cares Add JC Penny’s. I was raised on shopping at Penny’s because of the value they gave their customer’s And I have tried to pass that on to my granddaughters no more I will never shop at JCPenney’s again and I will make sure that my grand children never shop there either, I am making this decision because they treated me like a nobody like my grand children’s Christmas did not even matter to them terrible store terrible customer service terrible CEO terrible customer center manager shame on you all shame on you are”
“I ordered a pantsuit online as I have done many times before. I did need it for Christmas. On 12/20/21 the package arrived. It was not a pantsuit however. It was a turquoise bra. It was labeled on the plastic bag as the pantsuit but there was a mistake. I called jcpenny.com customer service. They would do nothing to rectify their mistake and told me if I wanted a refund any time soon I must go to the store to return it. This is totally unacceptable for me since I ordered correctly. Needless to say I went to the store to return the bra for credit on the price of my pantsuit. I will NEVER shop with jcpenny again. They lost a good customer.”
“Horrible experience. Bought some necklaces online on 12/2/21. Kept saying online processing. So I went ahead and called customer service on 12/14/21, did the automated option, said my order was shipped. Well called back next day and talked to a person at customer service said that it was shipped and should be here by 12/16/21. Come 12/16/21 I get an email stating my order was canceled due to no more stock of item. How the hell is it canceled if it had already been shipped??? Call customer service again to ask that very question. All she can say is sorry that happened.. Maybe they shouldn't lie to their customers saying something is shipped but it's really not. So beyond irritated!!!”
“I just bought the most beautiful Effy brand ring at JCPenny in the Wyoming Valley mall
Rose was extremely kind & helpful (not to mention witty & an overall pleasant employee!)
I highly recommend asking for Rose if you have any questions or are looking to purchase a piece of jewelry for yourself at this JCPenny branch! :)”
“Customer service is a joke. I had to call three times and never got connected to a supervisor. Also they use Ontrac for delivery and my package was delayed 5 days. It sat in the local phx office for 5 days”
“Cannot locate my package. Keeps saying “in transit” but REFUSING to refund my money. Called everyday with no resolve. Keep telling me to wait more days. SCAMMED OUT OF ALMOST $200 DO NOT BUY FROM THIS COMPANY”
