“Made a purchase on 10/29/2022. Afterwards, I found out that my credit limit had been reduced from $8000.00 to $1600.00 dollars. I contacted customer service and was told if I didn’t use my card frequently enough, that my credit limit will be reduced because of inactivity. Who Knew! Was never informed of this before.”
“I tried to return a sweatshirt. Apparently, my receipt was not the correct receipt. I came back with a different receipt. Again, it was the wrong one. Mary, who was helping me, and I both became frustrated. She called her manager both times. I'm writing this to compliment the manager at J C Penny in Castleton, Indianapolis. Her name is Tiffany. She remained courteous, patient, and professional throughout the exchange. The result? We discovered the sweatshirt had been purchased at Macy's. I am so sorry for my mistake and my arrogant attitude and for the confusion and am thankful for Tiffany's calm and professional presence.”
“Anonymous is TOTALLY correct. They have THE worst customer service options EVER!!!!!
Sent my credit card to an address I haven't lived at in 2 years. It will take 20-23 DAYS to get the new one mailed to me because of yhe holidays. In other words, people working (LOL) from home I'm sure.
JC Penney leadership should be ashamed of themselves!!!! I'll be cancelling my card as soon as it arrives. IF it arrives. JCP stands for JUST CANT PERFORM!!!!!”
“I would do zero stars if it was a possibility. Their credit card department, and apparently the clerk who took my payment are both totally incompetent. I will be cancelling my credit card. No wonder they are close to bankrupt.”
“I went in on a Sunday and I didn’t look at my receipt until Tuesday, the pricing was wrong I went back and the department bed was not nice she just kept saying there was no way I was right and there was never a sign in the clothing I bought. She said they fold up all the sale signs and stick them in the back of the ones that are current, but she could not find the previous sale sign from the Sunday before there were a lot of other ones but someone threw them away. Very convenient for her called manager they did nothing but listen to her not me. I called customer service they said someone would contact me. They
Never did. Watch out for what you pay at JC penny”
“I was visiting friends in Lakewood and i decided to do some shopping. I was a little lost finding certain items. What I later found out it was the store manager that walked me to the proper department. Jeff was professional, personable and very helpful. Thank you.”
“I placed an order on 11/7/22 and when I received my order confirmation, I was told I would receive it by 11/9/22. When I didn’t receive it by that date, I checked the status. It was then moved out to 11/14/22. I finally received part of my order on 11/16/22. After checking status of the remaining order, it said I’d receive the following day on 11/17/22. I did not receive. Order is to arrive tomorrow, 11/18/22. When I called customer service, the representative told me that it’s the holidays, it’s going to take longer. Good to know for future orders. Poor experience.”
“Maine JCPenny stores with no bags to protect purchases. Bags should be available even if to purchase. If one shops JCPenny, one should not have to bear hug items and carry without a bag through a mall to get to their vehicle! Items being dropped and needing to pick them up. Real nice on a wet rainy day! Get some bags for your customers JC Penny! No plastic bags to no bags at all has gone to far!”
“Twice I have ordered from Jcpenney and they sent me the wrong product I call they want me to pay to ship it back when it was there mistake. Customer service was not helpful at all. I will not be shopping with them anymore. I ordered boots on October 21st still haven't received them. I called customer service they gave me the run around.”
“Roberta Williams (born 1953) is an American video game designer and writer who co-founded Sierra On-Line with her game developer husband, Ken Williams. Her first game,
JCpenny C.u.s.t.o.m.e.r.. Se.r.v.i.ce. .Pho.n.e. .N.u.m.b.e.r. +1 805 41O 5040
JCpenny C.u.s.t.o.m.e.r.. Se.r.v.i.ce. .Pho.n.e. .N.u.m.b.e.r. +1 805 41O 5040
Mystery House, was released in 1980, became a modest commercial success, and is credited as the first graphic adventure game. She is also known for creating and maintaining the King's Quest series, as well as designing the 1995 full motion video game Phantasmagoria. After Sierra was acquired by CUC International in 1996,”
“Although it were previously my belief, that in this day and age, delivery companies took pictures of packages that were REALLY delivered to MY “front door step,” as proclaimed. . . I proceeded on with what I knew was going to be, “one heck of a wild goose chase,” proudly sponsored and provided by none other than JCPenney . . . yes, I proceeded on, for it were REAL and TRUE my bank account was debited for the contents contained in this “Easter egg” of a package, that the delivery company must’ve just “hidden away” in my bushes, or perhaps, even better yet, secretly “tucked away” at one of my neighbors’ houses . . . Perhaps the delivery company hide it to well though, because none of my neighbors have found it either!!! Luckily for me though, the fun wasn’t over, for JCPenney also has a “maze of a way,” of getting a hold of a REAL-LIFE CSR (by chat OR phone) as there is not even an option for packages that REALLY were not even delivered OR any option to speak to a live agent!!! This did not make me fret though, for I knew (and know) my troubles . . . I mean . . . my “fun time,” is/are far from over, because, although I did eventually get through to a human CSR, he just gave me a SCRIPTED response of how sometimes the delivery company just “marks it” as already delivered, although it REALLY has not been yet, and that if it hasn’t REALLY been delivered in a few days to call back then (although JCPenney’s site informs to call the delivery company if not really delivered in 2 hours after reporting it as delivered)!?! Why would a delivery company mark something delivered, if it REALLY has not been??? Why would JCPenney actually post this absurd BS about it reporting as “delivered,” although it hasn’t been, on their site as an explanation (also proving this must be a frequent occurrence that they are aware of)??? I personally do not have the time or patience to deal with what is accurately defined as a GAME, just in order to get what I paid to be delivered to the address provided!!! Not to mention, now JCPenney is telling me to contact the delivery company, and the delivery company is telling me to contact JCPenney!!! Ridiculously UNPROFESSIONAL and INSANE!!! I personally will NEVER shop with JCPenney again, and I plan to inform anyone and everyone of such unprofessional tactics JCPenney employs and engages in!!! I have never ran into such absurdities in ANY big retail store before EVER!!!”
“Definitely suggest for people to NOT order anything online from JCPenny. I placed a order for a Minnie Mouse costume on the 18th of October with the confirmation stating it would be delivered on the 21st. Thank goodness I screenshot my confirmation order with number, because I never received a confirmation email. I keep checking online and it keeps saying I have no order so I called and of course all it says is order is in process. So I call to talk to a customer service representative and they assure me to wait 24hrs and still nothing. They also stated I have to wait 12 days before I can even cancel order and get a refund. Now I ordered assuming JCPenny has been around for a long time, BIG mistake. I’m currently not working and that $46 I spent was all I had to purchase my daughter a costume and sad to say that it sounds like it won’t come and I have to wait to get my money back if they even do so. This Online store is a BIG scam!!!”
“Very bed experience I have with costumer service. Her name is Mercedes she’s a manager in JCPenney Window treatment department rego park ny . She refused to help me out with returning idem.I went get the way mall I was done in 5min with no problem”
“I like JCPenny as a store. I have been shopping at JCP for decades. My goal was to support the struggling company by continuing to buy from them. Unfortunately, the delivery service JCP uses, called LaserShip, has issues following instructions. They left my package in a public lobby of a high rise building, with no office or reception facilities. Who would do that? JCP refunded my money and placed a new order for me, however, I now have to wait more days for my package to arrive.
My advice, if JCP wants to compete with AMAZON, they need to find a better delivery service.”
“Me and my now Fiance came into the Haywood Mall location in Greenville SC on 9/26/2022 looking for an Engagement Ring for me for our 6 year Anniversary and we're greeted and helped by an amazing Jewelry Counter Associate named Zac. He was so helpful in what we were looking for and didn't mind me trying on multiple rings til I found the one that I love. I highly recommend this location and especially Zac he goes above and beyond to help customers.”
“Apparently they use a lousy shipping company. My package was not delivered but email said it was delivered by LaserShip. Shipping company was no help - just emailed that they delivered it and call the vendor. J C Penney rep was polite but the connection was poor so I'm not sure if he is giving me a refund. Gave 1 extra star because the rep was polite and tried to help through poor connection.
I'll make sure it's off my credit card.”
“No wonder JCPenny received 1.5 stars out of 5. I ordered a shirt online on a Thursday confirming I will receive it on the following Tuesday. I know they cannot guarantee delivery dates; however, the order shows I ordered it 2 days after my order date and now the delivery date is 3 days after the date they stated. I call and ask to cancel order since it was not delivered yet but Luis tells me they can only cancel after 30 mins after your order. How can I cancel my order when it took JCPenny 2 days to show my order? I will never shop with them again and advise you all how unreliable and they are, how irresponsible they are and how they don’t seem to care about their customers time.”
