“I brought my Christmas Gift in December 4
I received the email to confirmation to he orden delivery between December 14 to 19...
They debited the money to my bank account
I’m checking every day my orden is in transit
Today December 22 I called to costumers service to put the chain
And they answer my the item is not in stock and they do not know when I can receive
CRAZY CRAZY
Now I not have my money and not have my Christmas Gift
What I do ??
And never never they contact me to let me know”
“My fiancee got me a engagement ring at the Hiram store the ring was 10k 2ct and it was $9,253.0 But we got it on clearance plus protection plan so when I got the ring I was very happy of course but I went to the store and ask for a certificate of authenticity and they said they don't do that are give those out so I will not recommended anyone to get any engagement rings from them.”
“I will never shop jcpenney ever again. I placed an order online, my order was placed and a hold for the amount was placed on my credit card. Then jcpenney canceled my order claiming the item was out of stock.
The problem now is I cannot use that money on my credit card since there is a 3 day hold on that amount.
When I called their customer service they washed their hands saying its all "computer process" and since they cancel the order they never collected my money and is not their fault, they do not control bank practices.
It's Christmas time and now I cannot use my credit card because of that hold being placed on my card.
Jcpenney should not process a credit card until they know for sure the items are on stock. Is that too difficult to do for a major department store?
Obviously their practices do not have a customer first mentality, it them first.
Jcpenney has just lost a customer”
“I ordered two items from JCP. When I received my order they shipped a purse instead of a man's shirt. So I called the company and they wanted me to ship the purse back by UPS. I said, I'm not the one who made a mistake and I have to do all this leg work. UPS is 25 min. away. So then they say they will ship me a label for USPS. I said fine, then she wants to charge me again for the shirt that she is going to reorder for and says when they get the purse back they will credit my account. I said no way, your people can't even read order numbers and you want me to trust you with my credit card. I said cancel that. I will have to go to a store and make sure they give me my money back. Last time I will shop here. Amazon would have sent me the shirt and told me to keep the purse just for the inconvenience. I LOVE AMAZON!!!!! NO more JCP for me”
“Went into the store and purchase a ring, paid for it and had to send it out to get resize, they tell me it will be 3 weeks, well it's 4 weeks. I went into the stores twice and spoke with someone jewelry they did not have anything for me. I gave them my name and they promise to check on it and call me back NEVER GOT A CALLBACK. I called the store to speak to the manager, they asked if I could come into the store, why I'm on the phone I want to speak to a manager. Got put on hold for 30 minutes NO ONE CAME ON THE PHONE. I called many times to the Jewelry dept and never get someone to pick up, call to customer services and no one picks up. WTF DOES ANYONE WORK THERE. I just want a refund now and will shop elsewhere from now on.
Mary”
“Went to pick up an order and there was a line a mile long with one person behind the counter. She helped one woman for over 15 minutes. Eventually, people started to walk away. I also left. What kind of a dept. store has one person behind the counter for pickups and lay-away. Another thing I found disturbing was I couldn't find one person on the floor working except the cashiers. Have told them to cancel order and refund my money. Won't ever go back.”
“I Tried to place a order with JCP for the Lol Bigger Surprise, while the 40% off sale was going on. Out of stock! The next call to place a order, and Lord Be Hold, back in stock. So I ordered, but wasn't able to get the 40%. ON November 19th. Online sales person, informed me the merchandise was coming from Nevada should be here in a out 6 days. SO I WAITED, called the Tacoma, WA. Store and they said, have not arrived. Call JCP online and see if they can track the package. This went on for 6 days. Finally Store night manager told me JCP will credit my account. Their system is missing some steps.
1. Customer orders at JCP.com
2. Warehouse check to see IF the merchandise is available
3. WHEN merchandise is available and Not before merchandise is available. Charge customer.
4. Send merchandise with tracking #. Send Tracking # to customers
5. Call, Text, or EMail customers when merchandise arrives at store or homes.
I'm very disappointed with the service at Tacoma,Wa. Store Online department.
You lost another loyal customer”
“The worst customer service! I placed one order and then found out from my bank ( not customer service) that they had charged me twice! I phoned customer service to explain my issue and was met with a rude, unhelpful, arrogant team members. Completely unacceptable and leaves me out of pocket. Needless to say have contacted my bank for fraud on this second payment. Save yourself the time and effort dealing with this company and buy elsewhere.”
“I bought haier 11.5 cu.ft. refrigerator which was delivered without packaging and was defected. I wasted my time talking to useless customer service to replace the fridge.”
“JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me to go to the store because they have no idea what happen to the order. I go to the store they have no clue, they called and put us on hold for over 20min. Wasted more than one hour and the only thing they said sorry we will refund the order,you need to pay full price. Zero empathy, zero customer satisfaction. I have spend thousands on this website but after that experience I will be taking my money somewhere else.”
“Don't mind shopping in the store but the online shopping experience is horrible. I placed my order and it was indicated that the order would be in within 14 day at the most - well that never happened. When I called Customer Service they said part of the order was in and they were waiting for the entire order to come in before letting me know. I could have easily picked up the part of the order that came in and waited for the rest. Another time I placed an order and they never let me know the order had come in, after numerous calls they told me that because I had not come in to pick it up my merchandise was placed out on the floor. When JC Penney goes out of business it won't surprise me one bit.”
“JCPenney Online is SHADY!! Made online purchase for 6 items and paid “TOTAL” amount with debit card. Received authorization &confirmation via email of not and that item may ship separately. However no where in the fine print did they say that they charge separately. MY DEBIT CARD WAS CHARGED SIX TIMES OVER A WEEK!!!!!!!!!!”
“I am absolutely appalled with the bad customer service I just received. I just wanted to place an order. Your reps were blaming my pay pal and vice versa. I waited on the phone for 45 minutes for you to hang up on me!!! I am very disappointed as I really wanted the items I ordered in the first place. Long story short, my order was cancelled and I tried to resubmit and was unable to do so because it said it was pending. Pending?! You could not even find what was wrong with my order and why it was showing it was processing. Not to mention my rewards points that were on this "cancelled order" are gone and I can't use them to place another order even if I wanted to! Had the nerve to tell me "there isn't we can do for you" That is not great customer service! This is ridiculous and it's been an over all crappy experience. I expected more from you JCPenney!!! If there was half a star I would definitely give you one of those!! I hope you find a way to make this bad experience right.”
“They sent the wrong items. And then to return these wrong items took me over an hour on the phone to get a simple return shipping label. Most retailers I could have accomplished that in a few clicks on their website but JCPenney has no online returns processing, no online customer service chat... not even an email address. Only a snail mail address and an understaffed telephone number. Dinosaur company that deserves to die. I will buy elsewhere in the future.”
