“I ordered my granddaughter an outfit as a Christmas present on December 3rd, plenty of time to receive it for Christmas. I spent 8.95 to have it shipped and it couldn't weigh more than a few ounces. Penney's didn't even ship it until December 14th and even though they gave me a tracking number, the tracking number is useless since I can't tell if it is with UPS or USPS and from what information that Penney's provided, it was in one state north of me, came to my state, and then went to another state south of me. It is now 4 days before Christmas, too late to order another one from somewhere else. I am one angry grandma.”
“DO NOT BUY ONLINE FOR MATTRESS! I bought a "mattress" online on Black Friday sale. Read the measurements of the box spring and mattress which i was good with it. But the mattress was sooo thin that you could fold it and pick it up with one hand.. Measurements were fiven online of the total measurement of both the box spring and "mattress" combined. Now i am being charged for re stock fee and pick up fee AND no merchandise to keep! I guess customer satisfaction does NOT apply to JcPenney..Pics online are deceiving! It is NOT a mattress.., it is a MAT! Good luck with speaking to a manager to complain..Been on hold for almost 40 minutes to speak to a manager..still waiting ... wanted to upload a photo but wont website wont allow me”
“Never buy from them!
I can truly see why JC Penney's is going out of business!!! I was on the website just checking items out. It seemed to have good discount prices so I placed an order. My fault I was in a hurry and rushed through the order. Shorty after placing the order I had time to review it. All of the items that I purchased had a discount attached to them...BUT WAIT....YOU CAN ONLY PICK ONE DISCOUNT!!!! THEREFORE I PAID FULL PRICE FOR ALL OF THE OTHER ITEMS....I would have NEVER ordered these items if they were not on sale because there are so many other stores that have the same items for less. Shame on you Penny's for getting over on new customers. I will never order from you again and when my order comes in...I will take it all back to your store! Worst experience ever not to mention it took me 30 minutes to get in touch with someone and when I did...she was absolutely the worst customer service representative ever...a lot like the website....if you want to know why you are going out of business...just read this”
“So apparently if you don't use your credit card for awhile they cancel it, that I can deal with....but to give absolutely NO warning is ridiculous and unprofessional. A simple email saying "hey we are about to turn your card off" and I would have made a purchase to keep it active. One simple email is all it takes. I lost a credit card, you lost my whole family as customers!”
“First of all I ordered 2t jogging pants they sent 4 t and stuck on a 2t sticker . I just kept them so now I have $20 worth of rewards that expire because of the virus . After advertising that they set emails they would extend it they are refusing to she said there's a lot of cases like mine because of the virus cold hearted people I have had a JCPenney card for years and been a faithful shopper for years I am rethinking . I've recently ordered a lot from them but this is really just coldhearted not caring for the customers .”
“I purchased a pair of boys Levi jogger in February. I bought them for my grandson who lives 250 miles away. The Covid virus came and the store was closed until, I believe, June. After being quarantined, I got the pants back that did not fit. I tried to return them this fall, without the receipt, and was told that you cannot take back Levi's without a receipt. So, I went home and located the receipt. This all took time.
I returned to the JCP at Fashion Fair Mall, Fresno, CA today (11/17/20 @ 1100)to return the pants. They are clearly new with all tags attached and with the receipt. I was denied return because of a 90 day policy. I asked to speak to a manager. An unprofessional manager told me that, "Even if I wanted to take them back, I can't because it won't let me." Who is 'it'? I even would have accepted store credit.
I have been a loyal JCP customer since the 1970's. I have spent tens of thousands of dollars at JCP on clothing for myself and my family, housewares, furniture, appliances, etc. I cannot believe that they would deny me a refund of $16.57, especially given the chaotic year that we have all experienced. I have contacted corporate to give them a chance to correct this, but if they don't, I will NEVER step into a JCP again. It is the principle, I don't need the $16.”
“I ordered on-line on Sept. 10, 2020. I've called 4 times asking where my order is and when can I pick up my order from the Fayetteville, NC Cross Creek mall location. I've been lied to each time, the latest on Oct 2, 2020, by a supervisor who promised to contact the Fayetteville, NC store and who also promised to call me back. When I look on-line, my order status show as "in transit". It shouldn't take over 3 weeks for 6 pair of pants to be sent to the store so I can pick up. I am very disappointed and frustrated. Poor customer service. When I talked to a on-line JC Penny supervisor, she tried to blame it on the coronavirus issue. It's a poor excuse and JC Penny needs to stop making excuses and find out where my order is. All I get is excuses and every time I call, no one can provide me with info about my order. JC Penny used to be a favorite of mine. Right now, they are my least. It's srad, because with the holidays arriving, they've lost my patronage. I will be shopping at another business from now on.”
“I had the exact same problem as the other person who mentioned their order was misdelivered, due to a problem on their purchase website, namely if you click billing and purchase are the same, and your billing address will show up, but they will ship to your shipping address listed in your account info page instead, NOT the shipping address you actually entered. I argued with customer service, that I just wanted a prepaid label to return the items. They refused. If It was my error, I would without hesitation accepted the money rerouting responsibilities and FAULT. I wholeheartedly feel you take accountability for your mistakes, learn, and make amends.
Well, obviously I am delusional to half heartedly believe that JCPenney would taken any accountability, apologize, or rectify the error.
They said contact UPS to have it rerouted, AFTER I told them multiple times they delivered to an address listed in my account, not the shipping address I clearly entered. They said check with the neighbors to see if they have it, as if UPS put it on the wrong doorstep, not because JCPenney didn’t get the right address in the shipping label.
I asked multiple times on the customer service chat to please talk to a supervisor, only to get the same autobot, inapplicable answers, such as “contact UPS,” “We are not responsible once it is handed over to UPS....” Deferral deferral denial deferral...
When I asked for a supervisor, I had to ask multiple times, after further Non applicable automated statements. When I said “Third time, may I please talk to a supervisor,” I got “You know the supervisors just going to tell you the same thing,”
Yup, I thought. But The quicker I move on the sooner the broken record will stop repeating itself.
I told the supervisor again about their website error, and they said I should have checked before placing the purchase. I most certainly did, told them, and would loved to have sent them a screen shot of the address I listed is what was confirmed. But they said the email confirmation listed the shipping address, so again they said it was my fault for not checking that. Sorry, but I guess I’m not that omniscient enough to have known that the shipping address clearly listed on the purchase receipt page, matching what I entered, would alter.
Of course, Before the chat ended, I told them I just repeated the error again before I commenced the chat with them on their website, and asked “you are aware of the error on your webpage,?” I got no answer, they disconnected the chat and the survey showed up. The supervisor didn’t even end the chat professionally, say “there is nothing further... I am ending the chat....”. The company will NOT acknowledge the error, fix the problem which is pretty deplorable. Well, I won’t shop there again, and look forward to A. Positive change (doubt it) or B. more stores closing. You choose. For me, Definitely option, C, We won’t shop there. I say we, because like this rant sharing is caring... and it’s nice when you have a coalition.”
“If I could they would get a 0!!!! They mailed my order to an address I lived at 6 years ago and refuse to give a credit or resend the items even though I selected that the billing and shipping address were the same!! I have NEVER had a company treat their customers so poorly. I will NEVER patronize JCP again-EVER!! Piece of garbage”
“TERRIBLE CUSTOMER SERVICE!!!
We ordered bow ties for our wedding from their website, the order came in...missing 3 bow ties with a note that said they would be here within 4-7 days...okay no biggie. Well 20 days later still haven’t received them. My fiancé called to check on the order and at first was told that THEY WERE COMPLETELY OUT OF THEM & there was nothing they could do. After getting upset with the lady on the phone she did “further research” and magically found 3 more. She then proceeded to say “well we refunded you back on the 17th...so I need care info Bc they aren’t FREE” completely RUDE and UNPROFESSIONAL. Would not recommend this store to anyone. Even with their reasonable prices. 👎🏻”
“Today the temperature in Tucson Arizona is 110 degrees at 4:30 pm. There is a sign holder posted out on the corner announcing the closing of the store during an excessive heat warning. I called the store and was put on hold. When the customer service representative came back she informed me that there was not a manager on duty with whom to speak. AND was very defensive stating that it was another company that is responsible for the sign holders, and offered to transfer me to a manger's voice mail to voice my complaint. (I then proceeded to sit on hold without ever being transferred for now 15 minutes. IN MY opinion this displays gross negligence of fair labor and takes advantage of Tucson's vulnerable population (those willing to sit in 110 degree heat for a low wage). AND this type of disregard for the welfare of human beings looks really bad for JC PENNEY. Never mind the poor customer service of putting someone on indefinite hold and not responding. Going out of business or not I will no longer shop at JC Penney out of principle.”
“Went to jc penny at the lewisville mall and that picked out the clothes I wanted to buy. An employee said they were about to close and once I got the register Lucy said, “to leave my things there because her registers were closed and when they say they are closing, they are closed! And I could come back another day and purchase them!” I asked her if she could please call a manager and she said, “I’m the manager!” I couldn’t believe it!! No wonder they are closing most of their stores, very poor customer service! I almost felt like I was in a third world country.”
“I received dishware set that was broken during shipping. I returned the following day per return label. JCPenney sent. I was told I would have my refund within a week. I contacted them and now they pushed my refund out two to three weeks. This is unacceptable.”
“I buy 3 mattress from jcpenney store at hurst on may 23 and the delivery it should be on Jun 16 as what they said in the recipe and until now I didn't receive my orders July 22 what kind business that I went go today to the store to ask them to cancel my order after 2 month waiting they refused to cancel my order really I m so said I will never go back to buy anything from jcpenney no more jcpenney for ever”
“After being on the phone over an hour, the same representative tried to say she was a supervisor. I received a pair of shoes with manufacturer's defect and I was told to return it on my expense. I'm diabetic, I explained the created blisters and they still did not comply.
I don't recommend you buy online unless it's absolutely necessary.”
“Told cust svce many times I returned item and due to incorrect size sent to me. They deducted S and H from my refund. Spoke to 10 reps and all told me different ways was to get my refund / was told will get credited to my MasterCard. I called my bank and they did not see it - came in with a check the next day- made an idiot of me having to call my bank. Cust. reps DO NOT understand English. I asked easy questions - when will I receive my refund - rep kept repeating "the warehouse made a mistake in fulfilling your order" Exasperating. Also asked another rep about a label when will I receive it? He could not answer me. They need to hire people fluent in English which many are not. I called 10 times and most don't understand basic English - how the hell cam they answer customers' basic questions??? Most horrible customer service I've experienced in my life!! No wonder they're going bankrupt - turn customers off!!! Would give them -0 but they do not have that rating.”
“No curb side pick up. I ordered stuff online coz i didn't want to enter the store. Why to mention curbside pickup if its not available? Pathetic management, rude staff. Never ordering or going there again. Horrible experience.”
