“The Head of marketing must’ve been a used car salesman. They have changed their marketing strategy putting down the MSRP of clothing and then giving you a 50% discount. You got to be really stupid to believe that’s the actual price of that clothing. You can find the same clothing at other stores selling for 30 to 40% less than what JC pennies is selling it on sale. No wonder they’re going broke!”
“We bought a suit jacket for daughters wedding. Father of the bride goes to put on at the wedding to find out that the security thing was still on therefore he could not wear it. Did I mention it was for our daughter's wedding. Take it back the store the day after the wedding and all they could give us was 10% off what a goddamn joke. Lost our business will never walk in a jcpenney store again..”
“My order was incorrect. Taken over the phone by a customer service representative. Then when I called about it, it was a bad connection wherever the man was at who the call was routed to. Now, after speaking to someone in person and thinking the problem is resolved my order has actually disappeared.”
“Bought mattress at Albuquerque store. Sales lady stated delivery would call us in about 5 weeks to set a time for delivery and they would pick up old mattress. In June 2021 delivery sent automated msg stating time they would deliver. We had to call them about picking up
Old mattress. They said they could not pick up old mattress. We cancelled the delivery & finally cancelled order completely. We went to store which no longer even has a customer service department....thing of the past. JC PENNY customer service and being helpful to customer .....sucks.”
“Its a month since I ordered the Sealy Posturepedic Humbolt online and not a word from anyone about delivery. I went to the store and called the number they gave to check and that service lady Pam of Columbus, Ohio was outright RUDE. I inquired about delivery and she says the delivery co. will call you. Its a MONTH since JCP took my money, woman! The price has dropped $65 and I asked to do a price match and that bxxxx says VERY sternly "NO, you are NOT going to get a price match because you used an online coupon". What does using a coupon that ''JCP asked me' to use got to do with price match -- before I've even got the product. Service is indifferent and JCP is incompetent. The idiot woman tells me, it takes this long because 'we make it fresh' - Will you please put it in the oven for me, Stupid. Then she goes on to explain 'retail' and 'supply chain' to me. Stay in your lane, Moron. Don't teach what you can't spell. ZERO STARS & TEN KICKS. I am going to cancel this order.”
“Do not shop online at JCPennys because they’ll get your order wrong and if you try to talk to customer service then you won’t end up talking to a actual person and the number will hang up on you. If you are looking for a good website to order items off of do not go to Jcpenny”
“Never buy any jewelry from them The Real Fine jewelry Ain't Sh*t bought 2 tennis bracelets the sterling silver broke within a month and the Gold started to change the Earrings sterling silver started to change always. Customer service Suck!!! I would not recommend”
“I went to order online as I have been doing for a while now. Only to see you are charging for shipment to your store. It use to be free. That is very disappointing.
Would you prefer to charge $8.95 and lose a sale of less than $75.00? That makes no sense to me.”
“When your store does not have a product, I then go online to order it. I did that on my last order and I was charged shipping. Shipping to store. What are you thinking? If you don’t have it at your store why am I being penalized by paying shipping to order it online? You will lose my online business. I have tried very hard to continue to shop at JCPenney throughout this pandemic, but if you’re going to charge shipping to store I will go to a different merchandiser. I was very disappointed by your change. My sales woman, Melissa, at customer service in the back of the store was very nice. She was the only good thing about this transaction.However, JCP this new move is not very customer friendly.”
“Hello,
I bought 2 black series street savage rc car in yellow 2 years ago but jcpennys kept sending out broken return ones it was all undone in the box and it looked like it was a return like some body returned a broken one.
also I bought a sharper image thunder tumbler rc car red but I don’t like that jcpennys put it in a bag and it was all squished when it arrived I was not very happy about jcpennys the few times there were horrible lately.”
“Port Charlotte Florida. Lines have been awful in Men's dept. All other departments don't have any cashiers. Only men's. 20 people in line with only 2 cashiers. Twice this has happened. in one week.”
“I had placed an order in January 2021 for an Ashley couch and loveseat. Learned today that my order would not be filled until October 2021 . Very disappointing since I had accepted the COVID crisis and the Suez Canal event. Do not recommend ordering furniture from Penny's unless you want to wait almost a year.”
“I placed an order on Sunday, and we had a family emergency and was going to be out of town for a week. I called to have the order shipped to the store instead of to our home. I was told that there is nothing they can do for me. I should contact the shipper. How could I contact the shipper when the order was not yet filled? The call center supervisor said she was the highest level when I requested to speak with a manager. JC Penney does not care about customers, no wonder stores are closing. In the technology age, they don’t have an option to cancel or make changes to orders is absurd. I will take my business elsewhere, where people don’t hang up on you, or have a bad attitude.”
“Purchased a queen size Sealy Humbolt Mattress that was sold as a Firm, after 3 nights sleeping on it, It became a hammock shape and had to climb uphill to get out of bed and cause back pain. Penny's makes it very difficult to return. Never will recommend Sealy or Penny's again. Very disappointed at JC Penney's and Sealy for selling Junk like this mattress.”
“Worked there full time for 3 years. Made an already low hourly wage but was expected to perform at the highest level of commitment with no raise in 3 years due to company’s “bankruptcy “”
“Purchased a mattress, was told there will be a three week lead time. After 4 weeks now, I was informed that it will be another 4 weeks until it ships from the factory. 8 weeks to get a mattress-bizzare. Customer service informed me that it shipped on 4/22, which was a lie. The sales man promised delivery in 3 weeks, which was also not accurate information. Since JCP does not stock any mattresses, I had to cancel the order. I paid cash at the time of purchase, but have to wait 7-14 business days to receive a check for my refund. HORRIBLE CUSTOMER SERVICE...NO SOLUTION....NO SUPERVISOR CAN ASSIST WITH THIS PROBLEM EITHER. My advice....don't purchase anything from furniture or mattresses from them To find this out, it took me 3 phone calls and 2 hours and 15 minutes!!!!! Unacceptable.”
“I am very disappointed in the jury department with supervisor and manager no customer service at all.. I and my fiance came in and bought two engagement rings which was supposed to be size to our feet. His ring was not sized to his feet they ordered it through a third party and it was received at the store. I came in and they cannot find it or never gave me a call one manager came up and could not find it also supervisor arrived and found it 20 minutes later... 🤔 My engagement ring also with my wedding ring could not be found in this system supervisor finally finds it in the system and did not know if it was in Texas or on its way back to the Stockton location.. I called in today in the supervisor was very rude on the telephone but not let me speak to this store manager and then what to explain on how the store manager already had left the store.. he also told me that my ring has just made it to Texas three and a half weeks later so I asked how long would it take for it to come back to the store he has no idea.. SMH I thought that JCPenney's would have been the best way to go about it but I'm having second thoughts.. I'm getting married in 2 weeks and I do not have a ring 😭😭🙏🏾”
“Wanted to return a pair of tennis shoes, wore them a few times and didn’t fit right. I purchased two of a smaller size and kept those but they would not let me return the too big shoes since I had wore a few times. I had them for less than two weeks. No thank you , I will shop at Kohl’s from now on where this is never a worry or issue”
“Hello yes I bought a recliner that matched a sofa online to JCPenney furniture look good online I've had it for less than 6 months and the chair has already broke one of the back braces makes me feel betrayed by JCPenney very bad furniture”
