Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Sales guy Gethin was excellent, explained some of the many features on our new car and ensured we were completely satisfied We were a little apprehensive buying a car from a dealer over 200 miles away but the car was as exactly as described.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Good deal. Fair offer received for our exchange car - Rio NU63 UXJ. Scrappage allowance and Jennings discount. Ashley was fair and honest.”

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(Jennings Kia Stockton) - Posted 8 years ago

“They made the transition from one car to another very easy and stress free.”

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Posted 8 years ago

“From enquiring about a new car to purchasing the car I received exceptional customer care.”

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Posted 8 years ago

“Very knowledgeable friendly salesman.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Motability salesman, PAUL Pelegrini, couldn’t have been more helpful and has even contacted me after I had the car 2 weeks to check all was ok and that I was happy with it.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Excellent customer service from Tracey at Jennings Middlesbrough very happy with service from her and my purchase Tracey made everything painless and easy”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“First class service from Jennings. My family and myself all have fords and we will be purchasing all our parts and açcessories from them in future.”

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Posted 8 years ago

“Excellent customer service”

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(Jennings Kia Stockton) - Posted 8 years ago

“Helpful and welcoming. Top marks to Ian McCluskey and Colin Hutton.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“We purchased a new car from your Stadium of light branch. From start to collection of our car Chris Todd the kia manager was first class and put us at ease talking us though all the process nothing was to much bother and he kept in contact of everything. Also Chelsey she had just been there a short while but what a pleasure it was to talk to her hope she does well in her career. Will tell people of the service we received. Thank you and well done Mr &Mrs Little”

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(Jennings Kia Sunderland) - Posted 8 years ago

“No high pressure salesmen.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“all went well no problems”

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Posted 8 years ago

“They had the items I was looking for at a good price and delivery was in good time”

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Posted 8 years ago

“Very helpful and very considerate. Everything was explained clearly and in detail.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Firstly I rang and spoke to Nicola to make an appointment for the following day to view a car a had seen online, Only to be told when I arrived at the garage the time we agreed the vehicle had been sold, I thought it would be company practise to contact the customer to avoid disappointment and give good customer service. I felt annoyed at this point but Gary the sales assistant turned my visit into a positive one by finding another vehicle of likeness which I then purchased. He was very helpful from start to finish and made me a happy customer.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“The service we received from Peter Hudson was 2nd to none he was professional at all times, most helpful and obliging nothing was a trouble to him”

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(Jennings Kia Washington) - Posted 8 years ago

“All the staff we encountered at the branch were very welcoming and friendly. Our sales rep Rachel King had excellent customer service skills and was really helpful.”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“Telephone call back, honest conversation and decent sale. Car delivered on time.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“New car happy”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews