Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.11

3.1 Rating 398 Reviews

51 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM Paid for 3 months...Why are they taking on new PT knowing there is a shortage or meds and you can not get them. They offer you oral meds that are for diabetics for $89 included in your plan. Thats crazy why would you pay that much for meds. Dont waste you money you will not get anything in return.”

Helpful Report

Posted 1 year ago

“I was charged for nine month without ANY consent and any service being provided to me. Eventually I had to get my bank involved to dispute the charges BUT the bank couldn’t return my money for four month ( the first four month) and they refused to pay.”

Helpful Report

Posted 1 year ago

“I have been paying for 3 months & still don't have ANY meds. Every time I contact my Care Team for an update they are out of the office & I get someone new that has to "review & get back to me". This is very frustrating & I feel I have been scammed.”

Helpful Report

Posted 1 year ago

“I had to put at least one star in order to comment. It should be a 0 star. Absolute worst customer service ever! The responses appear to be AI generated. They pick out a few words within your query and respond w answers that are obviously canned. Noticeable redundancy in the answers. They tell you they have submitted a pre authorization to your insurance company but they don’t! I contacted my insurance company, they confirmed they had received NO requests from Sequence. I checked w my pharmacy claims supplier, again, no pre authorization request. Alas, you are on the $89 per month hook for 3 months and you get nothing but diet and exercise advice one could easily find on Pinterest. Save your money and ask your PCP for a prescription. Sequence is nonsense.”

Helpful Report

Posted 1 year ago

“I paid my $49 and never got a call or email. Now, a month later, they have taken $89 from my checking account with still no service or communication. I would give it a zero if I could. I want all of my money back. Seems like a scam! No phone number to call for help. No way to communicate.”

Helpful Report

Posted 1 year ago

“Horrible Care Team. It’s fake automated. Doesn’t answer my questions doesn’t get back. I wish I checked these reviews because the real reviews are the bad ones. Don’t waste your money. It’s all BS”

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Posted 1 year ago

“I was not happy with the service, and accessing the medicine was not affordable.”

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Posted 1 year ago

“The so-called, Care Team, is a misnomer. It should be called, We Don’t Care Team! They take your money and give you robot-written messages in return. I know that because most responses to my inquiries didn’t even remotely answer my question. And, If you’re old like me, forgettaboutit. Horrible, horrible company but what do you expect from Oprah. I had to cancel my credit card to be sure they couldn’t rip me off further!”

Helpful Report

Posted 1 year ago

Thank you for the honest feedback. We really appreciate you taking the time and energy to let us know about your experience. We are sorry for the sub-par experience you had with your Care Team. It seems like our team didn’t give you personalized support. Thank you for letting us know. We are working on improving communication, and feedback like yours is invaluable.

Posted 1 year ago

“I am getting the run around as well. Pretending it takes 2 to 4 weeks for one consult and then taking forever to let me know the response when they have already billed you. I recommend not getting into this scam because even if you only do it for 2 months that's still money they received for no help. Free money”

Helpful Report

Posted 1 year ago

Thank you for your review, Virginia. After completing a few safety and identification checks, members are able to book a consultation. In most states, they can book either a chat or video consultation. Video consultations happen live, while chat consultations take 2-3 business days in the Messages section of the app. After a consultation, your Clinician will recommend appropriate medications. This process is quick and usually happens within 1 business day. After that, many members needs to get prior authorizations from their insurance that says insurance will approve coverage for their medication. Usually any delays in the prescription process happen at this insurance coverage phase and are due to delays on the insurance company's end, not ours. We'd be happen to take a look at your case, however. Can you please email us with the email you signed up with at hello@joinsequence.com?

Posted 1 year ago

“Sequence told me prior authorization was approved. The pharmacy stated there was no approval, I called my insurance company and sequence had NEVER submitted a request and misled me. So sequence wrote the prescription without prior authorization. I had to do all the legwork, you would be better off going to your primary doctor. There is no number to contact the company ONLY a chat with a 2day response time. DONOT waste your money!!!!”

Helpful Report

Posted 1 year ago

“Would give zero if possible. Asked for a refund and cancelation because "physician" never showed up for consultation appointment. They refunded $5. Nevermind I paid $49 for a consultation I never received. Scam.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this issue. It looks like the payment team did refund the entire $49. Please reach out to your Care Team if you have any questions.

Posted 1 year ago

“Fraud. Took several months subscription from me with the promise of ozempic, but never got it.”

Helpful Report

Posted 1 year ago

“Lack of visibility abd accountability from care coordination team. Do not waste your money. You are paying for nothing.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're sorry to hear that your Care Team hasn't met your expectations. We'd love to learn more about this. If you're comfortable, please let us know how we can help by emailing hello@joinsequence.com.

Posted 1 year ago

“The sequence program is a total scam..a huge waste of my time, effort and money! After 2 months of getting the run-around, only to find out that there are absolutely no medications available, and they are fully aware of that. In doing so, they push the use of Metformin, which is a very low level, not recommended drug for weight loss. Save your money..Sequence is a total scam!!”

Helpful Report

Posted 1 year ago

“I ended up not filling the prescription they sent in for me and went to my primary care. I told them via chat as that seems to be the only way to reach them that I am not using their service. They charged 49.00 to send a script and on Dec 26 I have an 89.00 charge from them. It's a scam! I am not their customer and now will have to lock my CC and get a new one so they cannot keep charging my card.”

Helpful Report

Posted 1 year ago

“My care team keeps giving me the run around. They told me they submitted paperwork for prior approval with my insurance company weeks ago, I called my insurance company Friday, 12/22 and they said they just received the request that day. If I don’t get results this week I am going to cancel and tell everyone I Kong to avoid this program at all costs.”

Helpful Report

Posted 1 year ago

“I find this company to be extremely unethical. I had heard about some shortages but was hoping they could help me with the Semaglutide medication. Nope. They happily took a three month membership fee but were never able to find any of that medication for me. Meanwhile, I continued to see ads for their company promising the benefits of the prescription meds. Ask yourself…why would a company continue to advertise for new customers during a drastic medication shortage? Do they actually care about you or your health? Or are they just in bed with big pharma and put to get every last cent while giving nothing in return? Needless to say I cancelled.”

Helpful Report

Posted 1 year ago

“When you join; it is misleading. They make you feel that they will be with you every step of the way with a lot of support. This is not the case. They have a chat that responds in 1-2 days. They do not advocate for you and it is just as easy to do it yourself with your primary care physician. So disappointed.”

Helpful Report

Posted 1 year ago

“I got a charge for sequence and never received any email to continue the steps for the program. I called and nobody can found my account but the charge hit my bank account.”

Helpful Report

Posted 1 year ago

Hi, we don't have a public phone number. Is it possible you called a different company? We will need your name/email you signed up with to look up your account. Can you please send that information to our support team hello@joinsequence.com?

Posted 1 year ago

“Sequence has been an absolutely horrible experience. For 3 months I was waiting for approvals as they collected my money and was told, sorry, they cannot obtain any medications in my area. I strongly do not recommend joining. It is a waste of time and money and they can do nothing for you. I tried to cancel and was told that I had to continue the plan that I signed up for with no monetary refunds available. Just horrible!”

Helpful Report

Posted 1 year ago

Sequence is rated 3.1 based on 398 reviews