“I only bought a bag from just golf stuff, but it was made of cheap material and broke the first time I used it. Safe to say I am skeptical about their other products now.”
“You substituted an alternate to the ordered product, without asking for authorization! You will be receiving demand notification for return authorization, including freight charges. This is a disgusting way for you to do business. Everyone I know will become aware of your deplorable sales tactics. Accordingly, I suspect you'll be out business in short order with customer service such as this.”
Hi Mike, We are sorry you did not get what you were looking for when you ordered with Just Golf Stuff. An alternative of equal quality was sent to make sure you were not left without. If wish to return the item and receive a refund instead, we have no issue helping you out. A customer service rep will contact you about making sure things are made right.
“Product shipped not correct. Returned product, advised return product received and correct product would be shipped. Still waiting. Customer Service regarding inquiries very unsatisfactory.”
Hi Brian,
We are sorry that your order got mixed-up. A team member from Just Golf Stuff will be reaching out to make sure that this gets resolved and you are left satisfied with our service.
“I expected a "Name Brand" grip instead of some no name product that the colour came off on
my hands! I could have gotten a better product for less money on Amazon....expected more from Golf Canada!”
Hi Ken,
We are sorry that the item did not meet the quality standard that we aim to achieve at Just Golf Stuff. Reach out to our customer service at service@justgolfstuff.com and we will work to make this right for you.
Just Golf Stuff
“I've ordered a few times from Just Golf Stuff. Sun glass last year which broke within 4 weeks of delivery. Poor quality. A golf bag which was poor quality so I personally returned it to their "return location" which was a town house in a sketchy part of Toronto and had no one available to sign for it. Fortunately I took pics of the return location and my box on the front door step as proof of return. Just rec'd the latest order of golf grips which appear to be fine. There tracking and communication after the order is placed is non-existent. Rec'd a email indicating the order was processed but had no indication when it may arrive. No notification that anything had shipped. Be very careful what you order.”
“When I purchased you advised item would be shipped in one week.
After 2 phone calls { neither call returned} and a couple of E-Mails, one finally
returned, I received my item about 2 weeks later. A little better follow up from customer
service would have been nice. I have seen items on your sight that I thought about purchasing
but am a little reluctant to order after my first experience.”
Hi Hans,
We are sorry you had some trouble with your order. Just Golf Stuff always works to quickly bring you the best deals around. Reach out to us and we will be sure to make things right!
Just Golf Stuff
Hi Gerald,
We apologize that your order took longer than expected. Just Golf Stuff is committed to getting orders to customers quickly and efficiently. Reach out to us and we will gladly find a way to make things right.
Just Golf Stuff
“got the product good stuff i paid 29 plues taxes .. shirt gets delivered and has a tag for 19.99 i sent a email asking for a answer never got a email back or call”
“I purchased golf gloves LH golfer. The gloves I received were the same brand but did not look like the pair on the website when purchased. I send an email to customer service but did not receive any response.”
“A couple of complaints.
The delivery time on this item was outrageous! I had to contact your customer service a couple of times. I’m not sure that my follow ups initiated any action to get my item finally delivered, but it shouldn’t have to be so.
My second issue; the item ordered came in a substitute colour with no advance notice and no explanation. Not good customer service.
Today, I am trying to follow up on a current WagJag order that has been sitting with CanPar for the last 10 days, not going anywhere. History is repeating itself.”
“Bought a driver that you didn't have. After emails by me over a period of more then a month, asking why I wasn't hearing anything about it, I was finally told I wouldn't be getting it. I sent an email to a Mr. Bourne hoping for a reply but received none. Not a good experience for a large purchase.”
“There was no return information provided with the package, or on the website.
I returned it to the address it was sent from which was in Barrie, ON.
There was nobody at that location Phone calls at the number provided on the website, were not returned. I did get an emailed response finally, advising that the package needed to be redirected to another address in Toronto, ON. That incurred an additional cost to me as the package needed to be shipped twice. I understand that return shipping is my cost, just not two shipping costs.”
“My last order with JGS was placed on Feb. 21/2021!! #32476!
As with the first Oder I placed on your website, I have not had any information what’s so ever, on where this order stands!
I tried to track my first order that I placed with JGS with “Shop”, as per you online suggestions and found the results, less than negative!! How is that possible, you say?? Well when you never receive any accurate updates on your order status, then it becomes absolutely useless!! Or less than negative!
I am still waiting for an email telling me when what the status of my order is!!
Is there anyone in your company that cares??
Please let me know, as I doubt I will ever order anything else for your website!!
Whenever, I do receive this order, I will also be deleting your web site off my phone!!”
“The time between I had to return the item and get another one in a diffferent size was way to long and complicated.I bought the item from Just golf now and had to return it to Tee2 green.Then they could not tell me if they received it or not.had to go to Can par myself to get a print out to say they had received it. More phone calls and emails and finally received the product.So I will not order anything else from Just golf now as there sys is way to complicated.I will just look at Tee2 green website and get it from them.”
