“Unfortunately, I find myself having a very bad experience with Just Golf Stuff. This is my first time purchasing with them. I had my order sent to a post office address because their website didn’t flag that I couldn’t. After discovering that my item was being sent back by the courier I contacted just golf stuff with the order and tracking number. It took me two emails to get a response from them in which they told me that they would try and change the shipment. I didn’t heard any updates after that. I left the order alone over the Christmas break not expecting to get much service. Now into the new year I sent an new email and still did not receive a response 3 days later and have had to re-email again to hopefully have someone answer me. The customer service with Just Golf Stuff seems to be very much so lacking. Now I’m wondering if I will ever receive my product or am I just out $400? This experience has been like pulling teeth. Others beware!”
“Nov 26 - ordered 2-4-1 pant deal + socks
Nov 29 socks shipped and received; Canpar claimed that pant was shipped and delivered
Dec 5 - confirmed with concierge that package never received; emailed JGS customer support
Dec 7 - pants arrived but received a 34x30 (ordered) and a 36x32 (not ordered).
Dec 8 - requested to keep the correct one and return wrong one (36x32)
Dec 13 - provided return label to return order back and asked to re-order what was originally ordered.
Dec17 - dropped off return at Canpar SMART location.
Dec 20 - shipped
Dec 21 - received at JGS warehouse (St. Catherines)
Dec 29 - follow up email on refund, no response
January 3rd - left voicemail for customer service...message states 24 hour response time...
January 5th - sent another follow up email and left voicemail for customer service
January 6th - left another voicemail...
NO RESPONSE on refund from Customer Service.
Are they still in busines? Seem to be sending emails on product sales, but I would be concerned....
Disorganized and unresponsive....”
“The review of this range net product may be summarized as follows :
1. The post broke easily per instructions given. It said "put some tensions by bending " so that it can stay at anchor lug in place.
2. Anchor lug slips out from the post end hole easily and never able stay in position.
3. Top of the net is too weak. Almost impossible to tire up 2 cross post.”
“I DO NOT RECOMMEND 'Just Golf Stuff' for your purchases!
Unfortunately, my package was never delivered; however, that is not the reason for the poor review. The courier company informed me that I needed to contact the vendor to resolve the issue. I forwarded a transcript of the conversation with the courier company to ‘Just Golf Stuff’ for their information and to assist with a resolution to the issue.
The lack of response from ‘Just Golf Stuff’ is what has derived my poor review and warning to potential customers. I have emailed once a week for the last four weeks; since the lack of delivery on November 4th when the delivery company told me to contact the vendor. The only response was after the third email on November 19th that told me I would hear something by the end of that day. It has now been over two weeks since the response on November 19th, without any resolution or further contact from ‘Just Golf Stuff’. I have emailed two more times without a response and I have called twice; leaving messages, without any responses/callbacks.
‘Just Golf Stuff’ does not support their customers or provide any customer service.
Update: On December 8th after my 5th email and 4th telephone call I received an email indicating that I would receive a full refund. I sent an email on December 9th asking when I could expect the refund. It is now January 2nd and I have not received a response from 'Just Golf Stuff' and I have not received the refund to my credit card. I am now coordinating with Visa to resolve this issue.”
Hi Neil,
We are truly sorry to hear about this and are committed to making things right. A customer service agent from Just Golf Stuff will reach out to you and get this matter resolved right away.
“Good morning. my purchase never arrived. I have tried reaching out to the delivery service and nothing. I had a response from Just Golf Stuff saying they would look into it and have heard nothing back.”
“They sent me the wrong shirt. I had to bring it to a Canpar location 25 minutes away in order to send it back and get my refund. Which is still have not received. And I was told I have to re order the shirt I wanted. Terrible customer service”
“Just golf stuff has severely disappointed me. If I could give 0 stars I would. This was my first order from them and from the moment my package arrived it was downhill. The product was broken within minutes of using it. They said they would fully refund my purchase price. I sent the item back over a month ago and have not been reimbursed. I've tried calling and leaving messages for them to get back to me but have not heard a word. The online support staff has not returned my emails.”
Hi Ken,
We are truly sorry to hear about this trouble. A customer service agent for Just Golf Stuff has reached out to you on this to get you a resolution.
Hello! A customer service rep. is working on getting your orders delivered asap. We have reached out to the merchants and are getting your issue resolved.
We appreciate your patience :)
