Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,522 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give more than 5 starts I gladly would. The staff worked hard, did everything that we requested, did the work up to our high standards, were polite and had initiative. Our job took longer and needed extra workers and it was handled seamlessly. The area was left cleared, clean and completed. Many thanks for your dedication and work ethic. We will highly recommend your firm, and will call again for any jobs that arise. Many thanks.”

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“I had a pile of patio stones to get rid of, called JustJunk, and Chris and Phil came the same day. The guys were fast friendly and neat. I would use JustJunk again.”

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“I had two truckloads removed from my mothers house. Paid and gave guys a Hugely generous tip given COVID etc. After they left It was apparent that of the guys ripped off an iMac laptop. I do not make Accusations lightly. It was obvious. Never let these guys in your house. They can not be trusted.”

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“These guys were awesome..fast, respectful, I would definately use them again. Thanks guys..”

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“Service was prompt, professional. My only beef - the online estimate was WAY OFF - original quote $180 (approx) and onsite quote was $540 (approx).”

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Thanks for bringing this to our attention. We appreciate your feedback and have passed it on to management for further review.

“Jeremy and Josh were friendly, quick, and efficient, and arrived at the front end of the expected 2 hour time slot. I paid 1/5 of another quote. Definitely recommend them.”

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“Dan and his partner were great. Dan was a shrewd negotiator but the customer is always right and he played it very well. Thanks guys. I got rid of my junk for a reasonable price. A+.”

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“Fabulous service! The removal team were just terrific - very polite and very efficient. I would highly recommend this service to anyone.”

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“I just used Just Junk to purge items in my home. Tyler and Ryan were on schedule, professional, quick and very fair/reasonably pricing! This was my 2nd time using this service and wont be the last :) Highly recommend!”

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“Booked five days in advance for a Saturday 1-3 time slot. Having recently moved, we had to return to our previous home to wait. At 4:30, we were told they couldn't come because the truck was full of stuff from the booking before us. So we wasted nearly four hours of our time. We didn't even know that getting "bumped" was a possibility. They couldn't have estimated at the beginning of the previous customer's removal that their junk was going to fill up the truck and split their disposal time (and need for truck space) with another time slot instead of completely bumping us? Also, we gave an itinerary of what we had--didn't they? And, no, they didn't offer to unload the truck and come back to accommodate us that day. We were told they could "fit us in" Monday between 2-4. Not "We will get to you first thing tomorrow," or "Monday, first thing." Another late afternoon pickup that could also possibly be bumped and a day we would have to take time off work. There was a reason we booked for Saturday. We only had access to that house until Tuesday, and we couldn't risk another cancellation and more apologies. We went and booked a competitor who accommodated us first thing Monday morning and showed up on time, were done in twenty min, and we didn't have to take time off work to wait. This was a very disappointing venture with your company, and we won't (attempt to) use your services again.”

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Thanks for your feedback. We do take these comments seriously and we've forwarded them onto the management team for further review. Have a great day!

“I would absolutely recommend Just Junk to all who require junk removal. We recently had a very old, very heavy piano removed from our house and the removal was seamless and reasonably priced. The two service providers ( Brett and Mitchell - I hope I have their names correct) were incredibly professional and courteous...even making the effort to remove a few piano keys so we could keep a piece of it. I cannot begin to stress enough, how thoughtful and endearing that was. I will most certainly use this company again when needed and will recommend Just Junk to all family and friends who require junk removal.”

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“We booked a 2 hour window for them to pick up stuff. 2:30-4:30. Waited around then at around 4 they called to say they were running late and wouldn't get there till 5-5:30. Frustrating but ok things happen. Then at 5:20 I called... No answer. Called me back. We are still really backed up won't be there till at least 6-6:30.... Ok I was supposed to be at a dinner at 6. The guys only response was it's either that or you will have to book another time. Told him to forget it. I called another company the next day. They were busy but squished me in and was done a few hours after calling. I totally understand things take longer then expected but really that is why you are given a two hour window. Maybe if the guy on the phone(sorry forget his name) could of been able to give me a time the next day or something more then just wait we will get there when we get there attitude. His only solution was for me to go back online and book a new time slot. That would of been two days from then because by this time they are closed for next day booking. Just was not happy with the attitude.”

Helpful Report

Hi Rebecca, and thanks for leaving us your feedback. Typically it is our policy to reschedule appointments over the phone, so we apologize if there was any miscommunication. We've forwarded your comments to management for further review. Have a great day!

“I will or recommend your service. We had a king size mattress, box spring and the metal rails to dispose of. The person who came quoted me $519 plus taxes. I repeated the price and he said yes. We eventually settled on a lower price after he called his boss. According to the pricing examples provided on your website $579 should have covered the mattress, box spring, a couch, a dryer, a TV, A recliner chair, 5 pieces of furniture and a few large bags. Very misleading and deceiving service.”

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Thanks for your comments. We've forwarded them on to the management team for further review of our online pricing displays. Have a great day.

“If I could give a zero then I certainly would.Read on.They were on time! Gave me a 4pm to 6 pm & got to me right at 4pm!? In hindsight i now know why! Most likely not too busy due to the insane pricing! I met Christian who took a look at the small pile of broken concrete ( 4ftx7ftx4 ins deep) broken up Into very small pieces and just blurted out $639.I was in shocked... & he guess he saw the reaction on my face and said “it’s a full load sir”.Note: I volunteered to assist in the loading but he did not budge. His ‘buddy’ met up with us a few seconds later and just declared “I told you so”.???? Huh? What was that about?At this point I could not care Less because I knew then this ‘just junk’ is just that ‘just junk’RE: ridiculous pricing!! They suck!”

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Hi Clyde, thanks for reaching out with your feedback. We've forwarded it onto the management team for further review.

“Ian and Ed from Just Junk were fantastic. Great guys , very efficient and so polite . I would recommend this company if you have anything to be removed you will find all the help you need with Just Junk. Wonderful company I have used for the third time. Appreciated all the help. Kind Regards, Bonnie DeCaria”

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“You estimated around $150 for the removal of a couch and love seat and the actual charge was $270. The service was good, nice bait and switch however.”

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Hi Richard, thanks for bringing this to our attention. We have forwarded your comments onto management for further review. Have a great day.

“The movers made a huge, deep scratch in the hardwood floor at the top of the stairs into our living room, removing a couch. We purposefully hired and paid removers so damage would not happen. Also less than professional while in our home and no resolution to this matter ever offered.”

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Hi there. After looking into this with our management team, it looks like in February after your initial concerns our owner made several attempts to reach you regarding this with no response and no attempt to reach back. Regardless, your comments have been forwarded on for review.

“The 2 guys were very good and worked really fast. The price was very reasonable. I would highly recommend your company.”

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“First time using this company and was very surprised on how extremely professional Zack M. And his partner Mitch were. They called and advised their ETA and took less than 20 minutes to remove the designated items. No muss..no fuss. Zack even gave me a quote for future items which I thought was a little high based on the volume but found it totally acceptable. I will definitely use this company again....but only if they send Zack and his partner.”

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“Wonderful service. Jeremy and his colleague (whose name I didn't catch unfortunately) were punctual, helpful, and downright charming. Highly recommended.”

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Just Junk is rated 4.8 based on 3,522 reviews