Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,535 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,535 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service! The removal team were just terrific - very polite and very efficient. I would highly recommend this service to anyone.”

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“I just used Just Junk to purge items in my home. Tyler and Ryan were on schedule, professional, quick and very fair/reasonably pricing! This was my 2nd time using this service and wont be the last :) Highly recommend!”

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“Booked five days in advance for a Saturday 1-3 time slot. Having recently moved, we had to return to our previous home to wait. At 4:30, we were told they couldn't come because the truck was full of stuff from the booking before us. So we wasted nearly four hours of our time. We didn't even know that getting "bumped" was a possibility. They couldn't have estimated at the beginning of the previous customer's removal that their junk was going to fill up the truck and split their disposal time (and need for truck space) with another time slot instead of completely bumping us? Also, we gave an itinerary of what we had--didn't they? And, no, they didn't offer to unload the truck and come back to accommodate us that day. We were told they could "fit us in" Monday between 2-4. Not "We will get to you first thing tomorrow," or "Monday, first thing." Another late afternoon pickup that could also possibly be bumped and a day we would have to take time off work. There was a reason we booked for Saturday. We only had access to that house until Tuesday, and we couldn't risk another cancellation and more apologies. We went and booked a competitor who accommodated us first thing Monday morning and showed up on time, were done in twenty min, and we didn't have to take time off work to wait. This was a very disappointing venture with your company, and we won't (attempt to) use your services again.”

Helpful Report

Thanks for your feedback. We do take these comments seriously and we've forwarded them onto the management team for further review. Have a great day!

“I would absolutely recommend Just Junk to all who require junk removal. We recently had a very old, very heavy piano removed from our house and the removal was seamless and reasonably priced. The two service providers ( Brett and Mitchell - I hope I have their names correct) were incredibly professional and courteous...even making the effort to remove a few piano keys so we could keep a piece of it. I cannot begin to stress enough, how thoughtful and endearing that was. I will most certainly use this company again when needed and will recommend Just Junk to all family and friends who require junk removal.”

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“We booked a 2 hour window for them to pick up stuff. 2:30-4:30. Waited around then at around 4 they called to say they were running late and wouldn't get there till 5-5:30. Frustrating but ok things happen. Then at 5:20 I called... No answer. Called me back. We are still really backed up won't be there till at least 6-6:30.... Ok I was supposed to be at a dinner at 6. The guys only response was it's either that or you will have to book another time. Told him to forget it. I called another company the next day. They were busy but squished me in and was done a few hours after calling. I totally understand things take longer then expected but really that is why you are given a two hour window. Maybe if the guy on the phone(sorry forget his name) could of been able to give me a time the next day or something more then just wait we will get there when we get there attitude. His only solution was for me to go back online and book a new time slot. That would of been two days from then because by this time they are closed for next day booking. Just was not happy with the attitude.”

Helpful Report

Hi Rebecca, and thanks for leaving us your feedback. Typically it is our policy to reschedule appointments over the phone, so we apologize if there was any miscommunication. We've forwarded your comments to management for further review. Have a great day!

“I will or recommend your service. We had a king size mattress, box spring and the metal rails to dispose of. The person who came quoted me $519 plus taxes. I repeated the price and he said yes. We eventually settled on a lower price after he called his boss. According to the pricing examples provided on your website $579 should have covered the mattress, box spring, a couch, a dryer, a TV, A recliner chair, 5 pieces of furniture and a few large bags. Very misleading and deceiving service.”

Helpful Report

Thanks for your comments. We've forwarded them on to the management team for further review of our online pricing displays. Have a great day.

“If I could give a zero then I certainly would.Read on.They were on time! Gave me a 4pm to 6 pm & got to me right at 4pm!? In hindsight i now know why! Most likely not too busy due to the insane pricing! I met Christian who took a look at the small pile of broken concrete ( 4ftx7ftx4 ins deep) broken up Into very small pieces and just blurted out $639.I was in shocked... & he guess he saw the reaction on my face and said “it’s a full load sir”.Note: I volunteered to assist in the loading but he did not budge. His ‘buddy’ met up with us a few seconds later and just declared “I told you so”.???? Huh? What was that about?At this point I could not care Less because I knew then this ‘just junk’ is just that ‘just junk’RE: ridiculous pricing!! They suck!”

Helpful Report

Hi Clyde, thanks for reaching out with your feedback. We've forwarded it onto the management team for further review.

“Ian and Ed from Just Junk were fantastic. Great guys , very efficient and so polite . I would recommend this company if you have anything to be removed you will find all the help you need with Just Junk. Wonderful company I have used for the third time. Appreciated all the help. Kind Regards, Bonnie DeCaria”

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“You estimated around $150 for the removal of a couch and love seat and the actual charge was $270. The service was good, nice bait and switch however.”

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Hi Richard, thanks for bringing this to our attention. We have forwarded your comments onto management for further review. Have a great day.

“The movers made a huge, deep scratch in the hardwood floor at the top of the stairs into our living room, removing a couch. We purposefully hired and paid removers so damage would not happen. Also less than professional while in our home and no resolution to this matter ever offered.”

Helpful Report

Hi there. After looking into this with our management team, it looks like in February after your initial concerns our owner made several attempts to reach you regarding this with no response and no attempt to reach back. Regardless, your comments have been forwarded on for review.

“The 2 guys were very good and worked really fast. The price was very reasonable. I would highly recommend your company.”

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“First time using this company and was very surprised on how extremely professional Zack M. And his partner Mitch were. They called and advised their ETA and took less than 20 minutes to remove the designated items. No muss..no fuss. Zack even gave me a quote for future items which I thought was a little high based on the volume but found it totally acceptable. I will definitely use this company again....but only if they send Zack and his partner.”

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“Wonderful service. Jeremy and his colleague (whose name I didn't catch unfortunately) were punctual, helpful, and downright charming. Highly recommended.”

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“The service was decent but the payment system is pretty bad. Have to call them, jump through hoops, wait for call backs, leave voicemails and emails just to try and reach them to pay them? Otherwise if you don't they charge interest. Every other company just takes your credit card info online and you simply pay?”

Helpful Report

Hi there, we'd like some more information on this as this isn't quite in line with our usual payment policies. Could you please send an email to customerservice@justjunk.com with more details so we can look into it with the management team?

“A great service! Cameron and Jeff arrrived, donned masks and booties and loaded up the truck with designated items. Efficient, courteous, friendly, and Covid-savvy!!! The truck was loaded and ready for take off in under half an hour. This is my second time using the service and both times, was super satisfied with value for money! Many thanks.”

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“Happened in North Vancouver, BC. The company came by on Monday to assess what was needing to be taken, quoted us for 3/8's of a truck (seemed small but we assumed they knew what they were doing). They were scheduled to come by from 2:30-4:30 the following day (Tuesday) so we took the day off work, losing wages, and they NEVER showed up. We called them that day, and they responded saying they "forgot" and would be there the next day (Wednesday) at the same time. I then called the next day at 7:30AM to double check if they were coming and had asked them to come after 4:30 if possible so we did not have to take another day off of work - they said "NO we cannot guarantee that". So, ok fine, left work early and lost some wages again... only for them to show up at 5:15. Taking time off work was NOT needed. Very very disappointed at this point. Now, once there, they assess what we have and say its not all going to fit. I look at their truck, and they come with a truck that is already half full! Like what?! I told them ok, fine, whatever, take what you can. They ended up taking hardly anything, including things that were initially assessed to be taken! Then at the end the worker tried asking me for MORE money because it had been more than expected. I refused to pay a single cent more. They were unreliable, and we had to lose our wages for the day which was over $350. AND they removed maybe 30% of the junk that was needed to be gone! Then, the one worker threw a box on top of the truck, it fell off, and there was broken glass all over my driveway... He "swept" it up very poorly and I had to clean it up myself. I had to call another junk company the next day, which ended up coming the next day and took all of our stuff that Just Junk refused to take. The other company was AMAZING. I will never use this company, Just Junk, again and I will NEVER recommend them to anyone.”

Helpful Report

Hi there, we're aware of your concerns and have noted them elsewhere as well, forwarding them on from those reviews. Thanks for reaching out and providing this information to us, we've forwarded it onto the management team for further review.

“The 2 guys were so very friendly, and the quote they provided was super-reasonable! They told me up front what their company does and doesn't take away, and they were kind and courteous. The phone call 30 minutes before arrival was very much appreciated, and allowed me time to move my vehicle and take a last look around to see if I missed anything. I'll be recommending Just Junk to anyone who needs junk removed!”

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“Just had Tyler and his crew at our home cutting up and removing our old Hot Tub which was sunk in our deck, everyone was very professional and courteous and the area was completely swept and cleaned after, a bit pricey but after seeing the work involved was more than worth it.”

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“Not honest with pricing. Hauled a lot of it to my driveway, no savings. Called to speak with manager. Will never use this company again. At the end wanted hundreds of dollars more than was agreed upon . Truck was small. I found this to be misleading. I'm widowed, and I'm sure they would not treat a man they way they treated me I felt vulnerable and had no choice but to pay them. Need to clean out my shed. Will not be calling them.”

Helpful Report

Thank you for your comments regarding your experience with JUSTJUNK® service. We take all comments like this very seriously, especially when the treatment of any of our customers is involved, and have forwarded them on to management for further review. If you have any more information you'd like to share, please reach out to customerservice@justjunk.com.

“Professional, courteous, on point from beginning to end. A fair price was quoted for me after they saw what needed to be removed. I needed a sofa removed and it was done in less than half-hour. They gave me half hour notice before the appointment, arrived on time. I would use them again if I need it and will recommend JustJunk to my friends and family.”

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Just Junk is rated 4.8 based on 3,535 reviews