Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,504 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,504 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Way over priced. More expensive that 100 got junk”

Helpful Report

Hi Jay, Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“The guys who came to our building were great. I have zero issues with the way they were or the way that they handled things. My issue is with the owner and the cost breakdown on the website. A full truckload is valued at approx. $600 and that's with the workers loading everything. I had 2 average sized skids and 1 small skid set outside as junk and even though I did all of the work by using our own forklift and setting it inside their truck it still cost me $1000.00 No one forced me to pay that amount but the owner of the building was demanding that it go that day and he was watching everything unfold from a window nearby. Great guys- very expensive service!”

Helpful Report

Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“You hauled a few tree branches and charged over $300! You left many behind!! Your quote was $4,000. I got a reasonable quote of less than $1,000. To finish hauling the branches(you did not take them all!!) and do the clean up. I will tell as many people as I can not to deal with you”

Helpful Report

Hi Brian, Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“Way too expensive for what you actually do. I guess I should have read the google reviews before hiring you.”

Helpful Report

Hi Antony, Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“Too expensive - no indication of how much it would cost”

Helpful Report

Hi Karen, Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“Bait and switch tactic: Rep tells me over the phone, after I described a VERY SIMPLE fridge removal job (live on one level, very short and easy route to front door) that the cost would be between $129 and $149 plus tax. She said the exact price would be given upon arrival of the crew. I had two other firm quotes for $149 but chose Just Junk because they could pick up the same day. Shortly after arrival, one of the crew said the cost would be $199 plus tax with no explanation.... a 33% increase over the max estimate given. I told the guys to leave and that I'd choose another pickup company. Well, they got back to $149 in a hurry, realizing that their greed had almost cost them the deal. Pretty shabby, unethical treatment imho. Watch out for these guys and their 'bait and switch' tactics.”

Helpful Report

Hi Bob, and thank you for your feedback. We always appreciate customer comments and have ensured to forward yours to management. Regarding our pricing, JUSTJUNK® policy dictates that ranges are not to be provided by our Customer Service representatives over the phone, while a single “ballpark” number may in some cases be provided. In the frequent review of our calls, and in adherence to our call guidelines, this remains the case with all of our customer service representatives. As such, all final pricing is confirmed by the truck teams as they arrive and see the item(s) they will be removing, and all quotes come with no charge or obligation.

“I would not recommend this company. Rent your own truck for less than half the price. I was way overcharged. Buyers remorse.”

Helpful Report

Thank you for your feedback, we take all customer comments very seriously and, as such, have ensured to forward yours on to management for further review.

“On Friday July 8 2022 we had a Just Junk come to our home to give an appraisal on moving a piano. The individual told us he would send an email with the quate. We have been waiting over a week and have heard nothing. Called the head office. twice on different days asking about our quote. W e were told the information had not been downloaded and assured us we would get it. We are still waiting. Would not trust anyone that cannot keep a promise. If they can't get back to you when they say they would how can you trust them to come and pick up your furniture? As Gerry Seinfeld once said "you know how to take a reservation you just don't know how to keep a reservation".”

Helpful Report

Hi Larry, thank you for your feedback. We of course take all customer comments seriously and have ensured that we forward yours to management for further review.

“Ordered just junk for today. Appt was for between 9:00 and 11:00 am. Was quoted for 1 1/2 trucks to 2 trucks. Truck came 1/2 full with other stuff. Advised them I would not pay for stuff that was already in their truck. Was told they would come back but only after 4. I'v done this a few times and there is no way there was 2 truck worth of stuff.”

Helpful Report

Thank you for your feedback. We take all customer comments seriously and have ensured to forward yours on to management for further review. As is our policy, our volume pricing ensures you only pay for the space that your items take up in our truck. Charges do not occur for items outside of your own when free estimates are provided for any junk removal service.

“Horrible experience. They never showed up after giving a two hour time block and then another time when they couldn't make the first time. and they double the price once they contact you. If you question it, they say they don’t want ‘to waste their time to come out for an estimate.’ Save your money and time and contact any of the many other companies providing junk removal who are more reliable and less expensive. Other poor reviews are very accurate. I wish I had read them before booking with this company.”

Helpful Report

Hi there, and thank you for your comments. We take all customer feedback very seriously and have ensured to pass yours on to management for further review.

“They had everything set up for them doors propped backs removed vacuumed and ready to go in and out in ten minutes and still charged us $200 we asked for the perfectly good furniture to be donated and the just tossed it in the back and said they can't donate upholstered furniture no matter what the condition. In hind sight we should have just thrown it to the curd and saved $200 buck. No where on their website does it say upholstered furniture goes to the dump!”

Helpful Report

Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“May 17 2022. To start the drivers phoned the wrong phone number and left 2 msgs on my home land line rather than calling the apartment cell # provided. Had to reschedule the elevator for 1 - 3 pm that afternoon. The drivers did not show in the pm. After speaking to about 5 phone representative the drivers phoned and said they would be another hour and a 1/2. Elevator would no longer be available. They lied and said they showed up. But, I was washing the windows looking out to the front street entrance and they did not come. Then they claimed they came into the secure building. They then claimed they knocked on the apt. door. They did not. Besides there is an old fashioned mail slot that could have been used to let their presence be known. Completely incompetent. Tell me, who is going to compensate me for my days wages that I lost. Your company does not have a mailing address. I would have preferred to have written a letter about my experience so that someone might actually read it and pay attention. Shame on you. Reference # 498210 May 17, Winnipeg”

Helpful Report

Thank you for your comments. We've ensured to forward them onto management for further review.

“This company has no idea the value of Honesty, they quote you one price on line and it seems very reasonable, they show up get into your home and now the sad looking quote they provide on there phone shows up and it’s 5x the the original cost?? Oh would you like me to call my boss to see if I can get you a better price? What a joke, I would not recommend them to my worst friends, they post all these amazing reviews on there web site I should have known better too to trust that. Once I looked at other posts I can see how the truth is really spoken about this company. Absolute Joke.”

Helpful Report

Thank you for your feedback, Doug. We appreciate all customer feedback and as such have forwarded yours onto management for further review. Please email customerservice@justjunk.com with either the name, phone number or job booking ID for your appointment so we may attribute it appropriately for you and ensure the feedback reaches the proper party.

“Reserved a bin and confirmed if the amount of space we had on site was adequate. I was told it would be sufficient. After waiting for it the next day, I received a call from the driver saying that the space available would not be enough and that if they came to the house to check it would cost me $90. I had to cancel the order with now a mad scramble to find another garbage service to remove junk from my house that needed to be gone for work to continue in my house as it is undergoing renovation. Poor communication on their end which is disappointing because I was hoping to have worked with them.”

Helpful Report

“Don't use them if there are any bugs. They also got the address and email wrong not a good company to deal with very unprofessional”

Helpful Report

“Just Junk should change their name to Some Junk. Poor lazy service.”

Helpful Report

Hi there, and thank you for your feedback, which we'll be passing onto management for further review, but we'd need some more information. If possible, could you email us at customerservice@justjunk.com with the name, phone number and/or Job ID # for your booking?

“Very unprofessional service. Made an initial appointment with instructions and pictures of items to be removed, but they did not bring a large enough truck. I was told they would return the next day as this was their mistake and that there would be no additional charge. We were initially scheduled for a time between 10-1:00, received a call day asking if they could come earlier but we werent ready and asked to stick with the original time - they confirmed they would arrive by 11:00. At 11:45 I was told they would not be there until 2 but Scott could send someone "right away"...At 1:00 I was told they were still more than an hour away and that the person Scott called was almost 2 hours away. Very unprofessional, in fact at some point Scott used a very derogatory term for people with intellectual disabilities....When they finally arrived I needed to step out to the store a I had been waiting for more than 3 hours past my confirmed time. While I was shopping I missed there call and immediately began receiving threatening text messages from the drivers and Scott informing me if I did not contact them in 10 minutes that they would remove my items from their truck. Do not give these people any of your money. Horrible experience”

Helpful Report

Thank you for your feedback. We will be forwarding your comments onto management for further review.

“Booked my appointment for Sunday between 10-12. Got the confirmation email. No one showed up, no one called.”

Helpful Report

Hi Curt, thank you for letting us know. We've sent you a private message as there appears to be a booking on another date that you'd mentioned, so we'd like to clear that up with you. Please contact us at 1-888-586-5888 and we can happily discuss this with you.

“The truck arrived, already pretty full, near the very end of the pick up window then refused to take anything because they didn't have time and only had an hour and it sounded like they really didn't want to have to work to remove the junk. Also, they were going to charge almost twice what the advertised price for a full load would be.”

Helpful Report

Thanks for letting us know, Bryan. We have passed your comments onto management for further review.

“Made an online appointment a week ago and was told 45 minutes past my booked time today that no one would be able to show up. This is the worst customer service and the person who took my phone call at your customer service centre couldn’t have cared less. The only person who tried was the driver. Overall I won’t recommend your company to anyone!”

Helpful Report

Hi Liz, thank you for your feedback. We certainly take these comments seriously and will be passing them onto management for further review.

Just Junk is rated 4.8 based on 3,504 reviews