Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 4,139 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An appointment was made to remove 10 furniture pieces from a Seniors Home 3 days before the event. Access was discussed as well as required masks. The home was not on lockdown and had no covid case. At 7.30pm the evening before they called to cancel unless I moved all the items outside. Really threw me under the bus...capped the call by "wishing me a nice day" was unbelieveable. The appointment was arranged and detailed in both email and direct conversations.”

Helpful Report

Hi David, Thanks for reaching out. We're aware you've spoken to several members of our team in frustration regarding this matter, and apologize for that. We have forwarded your comments on to management for further review and discussion as to how our work with Senior's Homes is handled. Our procedures and policies surrounding COVID are ever-evolving and put in place at the discretion of the upper and local management and unfortunately, they can change quickly as more information regarding the virus comes out. As always, we take these comments seriously and will consider them when updating any of our current COVID policies in the future.

“This is in reference to Just Junk in North York, Ontario. I had them come and remove a deck in my backyard and told them I wanted to keep the lanterns that are on the posts. I found the glass to two of them broken at the end and they didn't mention anything to me. I saw them let the post fall to the ground and reminded them to be careful with the lanterns, I should have checked right away but thought they would say something if it was broken. They didn't. I had to find out myself after they left when I went to the back to check/clean up before letting the kids out. They also cut the electrical wire to my outdoor outlet which I noticed right away because my camera was disconnected. When I called about this issue (prior to paying), the franchise owner came right away and told me he will reimburse me to reconnect it. I was so impress with how responsive he was, little did I know, a month later, I'm still calling and waiting to get reimburse for this. Terrible. I would not go with Just Junk for any of my future junk removal.”

Helpful Report

Hi Christine, Thank you for the feedback. The Franchise owner has confirmed that you've been in touch and the reimbursement has been applied. Have a great day!

“I had everything organized for them, showed and told them what was to be taken but rather than putting the big stuff in the truck first but they grabbed the smaller items instead which were behind the futon. Then they literally broke the wooden futon frame to pieces. It was still decent enough to be donated. Once they were finished I checked the basement and noticed they took a table that they shouldn't have. Now I have to wait all day for them to unload the truck to determine if I will even get it back in one piece. Not impressed at all.”

Helpful Report

“The price was at the high end of the estimate, but the real issue was the 12 inch gouge the "professionals" left in my hardwood floor when removing a piece of furniture. It is not a mere scratch. I decided to use "professionals" to avoid this kind of permanent damage to my living room floor. Would definitely not recommend!”

Helpful Report

“Window was 5-7. Said I’d be home at 5:15-5:20. Told me that’s too late to bad. lol”

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“totally unprofessional service; the guy called at 5:30pm desperate to reschedule my appointment from 8:30pm to 6:30. I agreed, and rushed home only to find out that nobody came; I called back, and he told me things have changed and he'll come as originally scheduled. No explanation; no apology. Clearly customers don't matter to this junk company.”

Helpful Report

“I ordered their service for Friday 13th Sept. I indicated that I was clearing out a complete condo. Furniture, carpets, beds, crockery, utensils, etc. Whe Ryan arrived he looked at it and told me he couldn't do it because he was told that they were removing 2 beds and "a couple of cardboard boxes". They made a new appointment for today at between noon and 2 p.m. When they arrived they were not happy with the parking spot available saying that it was too far to carry things to the truck (one car length!!). Oddly enough the same parking spot was acceptable to the Friday crew??!! When Ryan left on Friday his one request was that we book the elevator, which we did. He had no issue with the parking spot. Now we have to go back tomorrow and try to get this done. I am not impressed with their operation. One star because there is no option for no stars! B.D.”

Helpful Report

“I used your company for the first time in Mid August and the experience was great they quoted I agreed and the job was done I then called your company again for late August they quoted I agreed again but then the workers were rude to my customers told me about all the minimums and maximums they were going to do at one point I looked over and nothing was being put in the truck when I asked why again very rude and unprofessional I do this for a living now and would never use your company again sorry ! When I phoned later that day to voice my opinion the girl on the other end of the phone quite frankly could care less about my concerns that is terrible customer relations I now tell people about my experience and convince them never to use just junk have a nice day!”

Helpful Report

“Work was done in good, swift manner, but I feel that price is way too high.”

Helpful Report

“Told me the price to do it myself was much higher then actual. Told me dump charges were 4x more then what it actually is. My fault for not checking for myself and trusting what they said. Good “salespeople””

Helpful Report

“I got an estimate online which is why I booked just junk. When they arrived at my home the actual price was $300 MORE than the quote. I had to reduce what I needed removed as I only had a budget of max $200. I then had to move the rest of the furniture by myself. Estimates should be more accurate.”

Helpful Report

“Appt was cancelled. So not sure why we received this survey. Improve your processes?”

Helpful Report

“Was very disappointed in this service. Showed up 1.5 hrs late, with a quarter of the bin already filled. Then everything was an 'extra' charge, ie removing magazines, etc. They charged me over 1.5 times the full bin rate posted on the web site (despite arriving 1/4+ full) and leaving not quite full. Hired a handyman to take out a second equivalent load 2 days later at 1/4 the price!”

Helpful Report

Hi there - Sorry to hear about your experience. We will be in touch by e-mail to discuss and, hopefully, resolve the issue. Great customer service is our top priority at Just Junk! All the best, Steve A. Just Junk

Just Junk is rated 4.8 based on 4,139 reviews