Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,504 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,504 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately Just Junk couldn't deliver the services they promise to deliver on their website. I contacted this business to help my elderly parents get rid of old appliances and general junk prior to their move here in Ottawa, Ontario, Canada. I sent a detailed list of items to be disposed of when I first approached them about 3-4 days before the day of service. To my surprise, when they arrived on-site, they called me to ask which items were being disposed of. That was the first red flag. My elderly mother had to do a walkthrough of the property to once again indicate which items were being disposed. Following this walkthrough, their employee not only insisted on charging me BEFORE rendering the service but the price changed several times during one single phone conversation. Second red flag. After spending over $550CAD, I was informed by my family that they left behind one of the largest items: a dishwasher. So I called Just Junk to inquire further only to be told that they could not dispose of a dishwasher if it is connected to a water source or electricity. The alleged boss claimed this would not be possible because of some obscure "government law" and their business insurance preventing them from disconnecting appliances. He even went as far as stating this was imposed by the Electrical Safety Authority (ESA) of Ontario. How can this be? I figured maybe I was misinformed. I scanned their website (https://justjunk.com/appliance-removal) to see if this had been mentioned. I looked at my booking confirmation email. Nothing. Not once did they mention this limitation before taking my money. The irony in all of this is that they were somehow able to get rid of my parents' washer, dryer and a horizontal freezer with no issue. Either the folks I dealt with lied & are lazy or there's a serious gap in information posted on their website that needs to be addressed. You would think this type of information would be volunteered during my 2-3 interactions with them. I was left quite disappointed seeing as Just Junk was quite responsive when I was a prospective client. Everything changed once they got paid. Horrible client experience. Save your time & money and go elsewhere.”

Helpful Report

Hi Alain, thank you for letting us know. We appreciate and take seriously all customer feedback and have forwarded your comments onto the management teams for further review.

We are sorry to hear that we did not meet your expectations after the job we did here in Ottawa. Your first Issue seems to be that we wanted to have a walk around and confirm the items to be removed on site, which is standard practice and allows us to give you a quote before we begin the work. In a lot of cases the lists of items provided can change between booking and job time, so this allows us to give you an accurate quote as well as adjust to any changes in circumstances. In the case of doing a job with the person paying over the phone, we do take payment first. This is simply to ensure we do get paid in a timely fashion. In your case the price did change several times as you put it, as your Mother remembered more items that were to go. The first time a buffet and hutch in the dining room was added. The second time a freezer and desk from the basement was added. As we charge according to volume, the price did change. The next day you did contact our crew and state that a dishwasher was missed in the initial call. We offered to go pick it up and you were advised that it had to be disconnected for us to do so. We are not licensed plumbers, electricians or appliance repair people, so we do not disconnect dishwashers or hard wired appliances of any sort. We have included the link to the ESA below to demonstrate who can do this work. Had we been shown the dishwasher at the initial walk through all of this information would have been provided at that time. Doing Electrical Work - Electrical Safety Authority (ESA) (https://esasafe.com/doing-electrical-work/) The other appliances you mentioned simply plug in and were removed as you stated. Again, if it was disconnected we would have been happy to pick up the dishwasher for you at no charge. Regards Michel Owner Just Junk Ottawa

“Pre-scheduled a pickup for a client of mine who took a vacation day and drove from Oakville to Toronto for the scheduled pickup time. Not only did the company not show up but after 3 separate calls into the company with a promise of a call back for an explanation, we have still not heard anything back a day later! A score of 1 star is too high,very disappointed at the lack of respect and courtesy shown by the company. We understand that things happen but to not even call with an explanation shows a lack of professionalism that we would expect from any company!”

Helpful Report

Hi Carlo, thank you for letting us know. We have passed your comments onto the management for further review.

Hi Carlo, we understand you have spoken to the Franchise Owner and have resolved the matter, which we're happy to hear. If there is anything else that you would need, please don't hesitate to call.

“I just called the Windsor office to ask about a removal project while we are in federal quarantine. The person I spoke to refused to confirm whether or not our donation items (90% of the items to be removed - most of which could actually be sold if I had the time or energy) will be stored until they can be donated at the end of the current lockdown. She simply repeated only truck drivers can say where items will go - and refused to allow me to speak to a supervisor because we cannot meet with a driver due to quarantine. She did not deny it when I said I can only assume they are simply disposing of all donation items during lockdown - she just repeated the same line over and over. This company should acknowledge their disposal plans openly so customers can make informed decisions.”

Helpful Report

Hi Annette, we've spoken to our representatives in an effort to improve the messaging on our donations and disposal communication. We are able to donate many of the items we remove yet, as you mentioned, the provincial lockdowns do present some roadblocks to our usual disposal practices. While we, of course, would love to store as many items as possible for future donation this is oftentimes difficult to do and as such it is up to the discretion of the Truck Teams to discuss that with our customers either over the phone or in person. We're sorry for the confusion.

“I had the Just Junk team come to my home in the Junction Triangle yesterday and had booked between 5-7pm. They called me at 2:30 asking to come early, I stated I was on calls and unable to come out to greet them however the team said they would remove the items and send me pictures while I was on my calls and I could pay remote. Great I thought! Well they sent me pictures not showing the actual area they'd removed trash from in the back, as I was on a call I was distracted and didn't realize so paid the bill and added a tip. I came out there today to see that they hadn't swept the area at all, they sent me a picture of a different angle where I had cleaned over the weekend. This behavior is unethical and though try as I might to reach a real person to get my tip back (which clearly was not earned) no one is willing to speak to me. I have been a loyal Just Junk customer for years, I will never use their services again.”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Booked it online with details of location and stuff. Day before they called me and cancelled with no apology saying they do t do retirement homes with covid. Left me high and dry with elevator booked. Why didn't they call me when I made the reservation. Fortunately was able to book Two Men and Truck last minute for same timeslot. Not professional.”

Helpful Report

We're sorry to hear of this experience with our service Leonard. We have passed your comments onto the management team for further review to improve our policies and procedures regarding advance appointments in the future. Thank you so much for your comments.

“Crew was late to job and overpriced. I would not do business with them again”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“I did not appreciate the fact that one out of the two men was actually the owners son. I have had this company come to home about 6 times in the past two years and everytime it has cost me less until this last visit. They came with the truck packed and probably barely room for my items. Plus they called ahead of time requesting that they come early and I worked around my schedule to accomodate them. I even tipped them as I usually do but this kid was rude and didn't even want to give me a $20 discount for continuing to be there customer. I don't think I would ever call then again. There should be some sort of incentive I mean 6 x 300 bucks goes along way for just a $20 discount guys. Choose your stuck up attitude very widely next time. You just lost a ongoing customer to your competitors just for being greedy.”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“The cost was outrageous. I was quoted $105 and ended up being over $300 for a couple of mattresses. Most certainly could have done it myself and will never use this service again. They are out to gouge as best they can. If you had negative stars that would be a better choice.”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Rate is way too expensive for any removal service , almost as same as packers movers charge. Where others are Charging lower than you .”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“I was thoroughly disappointed with this job!! JustJunk was supposed to empty a shed and garage. Firstly, the job was nowhere near completed. Because of this, I couldn't put back items that were valuable so they had to be kept outside during the winter which has basically destroyed them. Secondly, the team left an unbelievable trail of garbage on my back lawn which I had to clean up myself. I would never recommend them because I was so overcharged with no value.”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Their online estimator is flawed as is actually uses a big (20'-24') truck. But their actual truck that arrived was an open air 10 foot truck, which they claimed was 8 feet wide, but at 8 feet it would not drive easily on city roads as it would need a w-i-d-e load license. Being open air, which means no top and the sides weren't even more than 3.5' tall. So I don't know why their description claims 10' x 8' x6'. My own junk was just 8 average sized garbage bags that weren't even more than 15lb per bag and 8x76L Rubbermaid totes. Using their online estimator I thought I was being generous by estimating 1/6 load. But to my surprise, they claimed it was half a truck, AFTER they loaded their truck. To unload, they wanted to charge me double their ridiculous price. I should have went with the moving company who by their own word and online description will actually bring a 20' truck and not that tiny flatbed they claimed was all they were allowed under COVID rules.”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Fast but attempted to double the price on arrival for just 1 mattress. Poor business practise”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Though the length and actual size of their truck is listed in their description, the online estimator uses a full 20-24' truck. So simply sliding their slider to what I thought was generous ended up being more than double of that because of their actual truck size. I had 8 garbage bags and 6x76L Rubbermaid totes. Using their online estimator even 1/6 was being generous. But the crew that arrived did not give me an estimate BEFORE they began so I assumed that the price I got from the online estimator was relative. It wasn't. After the job, they informed me my 8+6 load was half their truck!! And to unload would cost double that. Scam artist!!! Holding us ransom...”

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Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Had everything pulled and ready for them. 600.00 to fill the truck and they only took the big items which included 2 couches, 3 chairs and a love seat. To get to the big stuff they had to move smaller. They just grabbed it and tossed it making a bigger mess then when they came. Never again nor will I recommend”

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Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“I have made 3 call asking for an explanation as to why the truck was a no show. Since it is a franchise operation Head Office says only that they are aware of the complaint and I will be contacted by the Franchise Owner. When I called today I was told I did not have an appointment yet I received a call last week asking if I wanted to change my Monday appointment to last Friday which I turned down. It would have needed two full loads to look after my need but obviously this franchissee doesnt need the business. I find it amazing that a small business treat customers so poorly during these uncertain times when one would expect they would want all the business they could get. Am now forced to hunt for another company who will honour their committments.”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“Had a huge amount of stuff to move from an apartment, alot of things to throw out- and it included a twin mattress and boxspring. Without much effort- they deemed a mattress had bedbugs- which none have NEVER been in my apartment- and they refused to take the WHOLE load, not just the Mattresses. They refused everything and we went to 1-800 Got Junk. Never recommending. The other company took everything- and noted there was no bugs. Disappointed Deeply.”

Helpful Report

Hi Jennifer. Thanks for letting us know. We're sorry you had an unsatisfactory experience with JUSTJUNK®. We've forwarded your comments onto management for further review.

“Timely service. Placed big furniture scratch marks on brand new flooring. Very disappointing service.”

Helpful Report

Hi Shazia. Thank you for bringing this to our attention. We have passed your comments onto management for further review.

“Booked Just Junk for a small load that would have fit in my son's truck no problem except for two garden ties. Booked JJ and they arrived an hour early and with no notice. Fortunately we were able to accommodate this. It took them less than 3 minutes to load the items that were organized and at the garage entrance. They charged $330.00, they said this was with a discount, but left the garden ties. I phoned them back and said please come get these items. They did not. I phoned several times and left a message asking for a follow up, as they do not answer there phones it is voice mail only, they did not respond. I emailed several times and asked that they come and get these, again not response. For my son's house I rented a very large bin for the weekend from Johnson Disposal & Delivery, a great Kingston business and filled it completely, total cost was $213.00. The owner also took the time to call and see that I was happy with everything, now that is service and at a reasonable price. Completely disappointed and would not reccomend this company ever!!!!”

Helpful Report

Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“We had two trucks show up to our home that we were downsizing. Pieces were pre-arranged and stickers put on to be donated to a thrift store and other bags of garbage, stone, pallet wood etc were to be junked. I only saw what happened downstairs as my husband was upstairs. Right in front of me they took our chesterfield of 44 years and decided it wasn't going to go up the stairs without even trying as it came down not problem, The one guy said I know how this will go up and removed the cushions and with his foot smashed the back of the chesterfield in two pieces, then said now it will go up. Next there was a solid round table with a metal base that was clearly posted to donate. He picked it up and turned it over and I thought he was going to get a screwdriver out of his pocket and take the base off to get it up the stairs easier, no that was not his plan he took his foot and hit the base until it buckled enough that it could be broken in two. My husband said that a futon that was upstairs went out in a couple of pieces also. A sewing machine in a cabinet that was still valuable and was also going to be donated didn't make it to the thrift store either. No respect was shown to our possessions or to us as we watched it be destroyed. How would they feel if someone came into their home and did this to their things. I read the positive kind comments above but didn't see any of that at our home. Then a comment was made they did it all in record time 30 minutes. I would never recommend this company to handle my junk or donations. It is hard enough to make a move without having your possessions destroyed right in front of you. I only gave 1 star because I appreciate them removing the stones, pallet and bags of garbage”

Helpful Report

“I had two truckloads removed from my mothers house. Paid and gave guys a Hugely generous tip given COVID etc. After they left It was apparent that of the guys ripped off an iMac laptop. I do not make Accusations lightly. It was obvious. Never let these guys in your house. They can not be trusted.”

Helpful Report

Just Junk is rated 4.8 based on 3,504 reviews