Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,504 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,504 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked five days in advance for a Saturday 1-3 time slot. Having recently moved, we had to return to our previous home to wait. At 4:30, we were told they couldn't come because the truck was full of stuff from the booking before us. So we wasted nearly four hours of our time. We didn't even know that getting "bumped" was a possibility. They couldn't have estimated at the beginning of the previous customer's removal that their junk was going to fill up the truck and split their disposal time (and need for truck space) with another time slot instead of completely bumping us? Also, we gave an itinerary of what we had--didn't they? And, no, they didn't offer to unload the truck and come back to accommodate us that day. We were told they could "fit us in" Monday between 2-4. Not "We will get to you first thing tomorrow," or "Monday, first thing." Another late afternoon pickup that could also possibly be bumped and a day we would have to take time off work. There was a reason we booked for Saturday. We only had access to that house until Tuesday, and we couldn't risk another cancellation and more apologies. We went and booked a competitor who accommodated us first thing Monday morning and showed up on time, were done in twenty min, and we didn't have to take time off work to wait. This was a very disappointing venture with your company, and we won't (attempt to) use your services again.”

Helpful Report

Thanks for your feedback. We do take these comments seriously and we've forwarded them onto the management team for further review. Have a great day!

“We booked a 2 hour window for them to pick up stuff. 2:30-4:30. Waited around then at around 4 they called to say they were running late and wouldn't get there till 5-5:30. Frustrating but ok things happen. Then at 5:20 I called... No answer. Called me back. We are still really backed up won't be there till at least 6-6:30.... Ok I was supposed to be at a dinner at 6. The guys only response was it's either that or you will have to book another time. Told him to forget it. I called another company the next day. They were busy but squished me in and was done a few hours after calling. I totally understand things take longer then expected but really that is why you are given a two hour window. Maybe if the guy on the phone(sorry forget his name) could of been able to give me a time the next day or something more then just wait we will get there when we get there attitude. His only solution was for me to go back online and book a new time slot. That would of been two days from then because by this time they are closed for next day booking. Just was not happy with the attitude.”

Helpful Report

Hi Rebecca, and thanks for leaving us your feedback. Typically it is our policy to reschedule appointments over the phone, so we apologize if there was any miscommunication. We've forwarded your comments to management for further review. Have a great day!

“I will or recommend your service. We had a king size mattress, box spring and the metal rails to dispose of. The person who came quoted me $519 plus taxes. I repeated the price and he said yes. We eventually settled on a lower price after he called his boss. According to the pricing examples provided on your website $579 should have covered the mattress, box spring, a couch, a dryer, a TV, A recliner chair, 5 pieces of furniture and a few large bags. Very misleading and deceiving service.”

Helpful Report

Thanks for your comments. We've forwarded them on to the management team for further review of our online pricing displays. Have a great day.

“If I could give a zero then I certainly would.Read on.They were on time! Gave me a 4pm to 6 pm & got to me right at 4pm!? In hindsight i now know why! Most likely not too busy due to the insane pricing! I met Christian who took a look at the small pile of broken concrete ( 4ftx7ftx4 ins deep) broken up Into very small pieces and just blurted out $639.I was in shocked... & he guess he saw the reaction on my face and said “it’s a full load sir”.Note: I volunteered to assist in the loading but he did not budge. His ‘buddy’ met up with us a few seconds later and just declared “I told you so”.???? Huh? What was that about?At this point I could not care Less because I knew then this ‘just junk’ is just that ‘just junk’RE: ridiculous pricing!! They suck!”

Helpful Report

Hi Clyde, thanks for reaching out with your feedback. We've forwarded it onto the management team for further review.

“You estimated around $150 for the removal of a couch and love seat and the actual charge was $270. The service was good, nice bait and switch however.”

Helpful Report

Hi Richard, thanks for bringing this to our attention. We have forwarded your comments onto management for further review. Have a great day.

“The movers made a huge, deep scratch in the hardwood floor at the top of the stairs into our living room, removing a couch. We purposefully hired and paid removers so damage would not happen. Also less than professional while in our home and no resolution to this matter ever offered.”

Helpful Report

Hi there. After looking into this with our management team, it looks like in February after your initial concerns our owner made several attempts to reach you regarding this with no response and no attempt to reach back. Regardless, your comments have been forwarded on for review.

“Happened in North Vancouver, BC. The company came by on Monday to assess what was needing to be taken, quoted us for 3/8's of a truck (seemed small but we assumed they knew what they were doing). They were scheduled to come by from 2:30-4:30 the following day (Tuesday) so we took the day off work, losing wages, and they NEVER showed up. We called them that day, and they responded saying they "forgot" and would be there the next day (Wednesday) at the same time. I then called the next day at 7:30AM to double check if they were coming and had asked them to come after 4:30 if possible so we did not have to take another day off of work - they said "NO we cannot guarantee that". So, ok fine, left work early and lost some wages again... only for them to show up at 5:15. Taking time off work was NOT needed. Very very disappointed at this point. Now, once there, they assess what we have and say its not all going to fit. I look at their truck, and they come with a truck that is already half full! Like what?! I told them ok, fine, whatever, take what you can. They ended up taking hardly anything, including things that were initially assessed to be taken! Then at the end the worker tried asking me for MORE money because it had been more than expected. I refused to pay a single cent more. They were unreliable, and we had to lose our wages for the day which was over $350. AND they removed maybe 30% of the junk that was needed to be gone! Then, the one worker threw a box on top of the truck, it fell off, and there was broken glass all over my driveway... He "swept" it up very poorly and I had to clean it up myself. I had to call another junk company the next day, which ended up coming the next day and took all of our stuff that Just Junk refused to take. The other company was AMAZING. I will never use this company, Just Junk, again and I will NEVER recommend them to anyone.”

Helpful Report

Hi there, we're aware of your concerns and have noted them elsewhere as well, forwarding them on from those reviews. Thanks for reaching out and providing this information to us, we've forwarded it onto the management team for further review.

“Not honest with pricing. Hauled a lot of it to my driveway, no savings. Called to speak with manager. Will never use this company again. At the end wanted hundreds of dollars more than was agreed upon . Truck was small. I found this to be misleading. I'm widowed, and I'm sure they would not treat a man they way they treated me I felt vulnerable and had no choice but to pay them. Need to clean out my shed. Will not be calling them.”

Helpful Report

Thank you for your comments regarding your experience with JUSTJUNK® service. We take all comments like this very seriously, especially when the treatment of any of our customers is involved, and have forwarded them on to management for further review. If you have any more information you'd like to share, please reach out to customerservice@justjunk.com.

“An appointment was made to remove 10 furniture pieces from a Seniors Home 3 days before the event. Access was discussed as well as required masks. The home was not on lockdown and had no covid case. At 7.30pm the evening before they called to cancel unless I moved all the items outside. Really threw me under the bus...capped the call by "wishing me a nice day" was unbelieveable. The appointment was arranged and detailed in both email and direct conversations.”

Helpful Report

Hi David, Thanks for reaching out. We're aware you've spoken to several members of our team in frustration regarding this matter, and apologize for that. We have forwarded your comments on to management for further review and discussion as to how our work with Senior's Homes is handled. Our procedures and policies surrounding COVID are ever-evolving and put in place at the discretion of the upper and local management and unfortunately, they can change quickly as more information regarding the virus comes out. As always, we take these comments seriously and will consider them when updating any of our current COVID policies in the future.

“This is in reference to Just Junk in North York, Ontario. I had them come and remove a deck in my backyard and told them I wanted to keep the lanterns that are on the posts. I found the glass to two of them broken at the end and they didn't mention anything to me. I saw them let the post fall to the ground and reminded them to be careful with the lanterns, I should have checked right away but thought they would say something if it was broken. They didn't. I had to find out myself after they left when I went to the back to check/clean up before letting the kids out. They also cut the electrical wire to my outdoor outlet which I noticed right away because my camera was disconnected. When I called about this issue (prior to paying), the franchise owner came right away and told me he will reimburse me to reconnect it. I was so impress with how responsive he was, little did I know, a month later, I'm still calling and waiting to get reimburse for this. Terrible. I would not go with Just Junk for any of my future junk removal.”

Helpful Report

Hi Christine, Thank you for the feedback. The Franchise owner has confirmed that you've been in touch and the reimbursement has been applied. Have a great day!

“I had everything organized for them, showed and told them what was to be taken but rather than putting the big stuff in the truck first but they grabbed the smaller items instead which were behind the futon. Then they literally broke the wooden futon frame to pieces. It was still decent enough to be donated. Once they were finished I checked the basement and noticed they took a table that they shouldn't have. Now I have to wait all day for them to unload the truck to determine if I will even get it back in one piece. Not impressed at all.”

Helpful Report

“The price was at the high end of the estimate, but the real issue was the 12 inch gouge the "professionals" left in my hardwood floor when removing a piece of furniture. It is not a mere scratch. I decided to use "professionals" to avoid this kind of permanent damage to my living room floor. Would definitely not recommend!”

Helpful Report

“Window was 5-7. Said I’d be home at 5:15-5:20. Told me that’s too late to bad. lol”

Helpful Report

“totally unprofessional service; the guy called at 5:30pm desperate to reschedule my appointment from 8:30pm to 6:30. I agreed, and rushed home only to find out that nobody came; I called back, and he told me things have changed and he'll come as originally scheduled. No explanation; no apology. Clearly customers don't matter to this junk company.”

Helpful Report

“I ordered their service for Friday 13th Sept. I indicated that I was clearing out a complete condo. Furniture, carpets, beds, crockery, utensils, etc. Whe Ryan arrived he looked at it and told me he couldn't do it because he was told that they were removing 2 beds and "a couple of cardboard boxes". They made a new appointment for today at between noon and 2 p.m. When they arrived they were not happy with the parking spot available saying that it was too far to carry things to the truck (one car length!!). Oddly enough the same parking spot was acceptable to the Friday crew??!! When Ryan left on Friday his one request was that we book the elevator, which we did. He had no issue with the parking spot. Now we have to go back tomorrow and try to get this done. I am not impressed with their operation. One star because there is no option for no stars! B.D.”

Helpful Report

“I used your company for the first time in Mid August and the experience was great they quoted I agreed and the job was done I then called your company again for late August they quoted I agreed again but then the workers were rude to my customers told me about all the minimums and maximums they were going to do at one point I looked over and nothing was being put in the truck when I asked why again very rude and unprofessional I do this for a living now and would never use your company again sorry ! When I phoned later that day to voice my opinion the girl on the other end of the phone quite frankly could care less about my concerns that is terrible customer relations I now tell people about my experience and convince them never to use just junk have a nice day!”

Helpful Report

“Work was done in good, swift manner, but I feel that price is way too high.”

Helpful Report

“Told me the price to do it myself was much higher then actual. Told me dump charges were 4x more then what it actually is. My fault for not checking for myself and trusting what they said. Good “salespeople””

Helpful Report

“I got an estimate online which is why I booked just junk. When they arrived at my home the actual price was $300 MORE than the quote. I had to reduce what I needed removed as I only had a budget of max $200. I then had to move the rest of the furniture by myself. Estimates should be more accurate.”

Helpful Report

“Appt was cancelled. So not sure why we received this survey. Improve your processes?”

Helpful Report

Just Junk is rated 4.8 based on 3,504 reviews