JUST Water Reviews

Name: JUST Water
Address: JUST Goods Inc. 311 West 43rd Street, 12th Floor ,, New York
Rating: 4.09

4.1 Rating 950 Reviews

74 %

of reviewers recommend JUST Water

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

JUST Water 5 star review on 8th May 2022

Dawn Tuthill

Renee Johnson

JUST Water 5 star review on 9th March 2022

Lori Whitley

JUST Water 5 star review on 6th March 2022

Renee Johnson

JUST Water 5 star review on 5th February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed many requests for a phone number where I could talk to someone in customer service and I never get a number”

Helpful Report

Posted 5 years ago

“Leaked and lost about 12 bottles during delivery”

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Posted 5 years ago

“This is the second shipment that comes in with damaged bottles. 2 of the bottles on the last shipment were broken open and this last one only 1. I think you guys need to have the shipment bubble wrapped or something.”

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Posted 5 years ago

“I wish I could rate you but I never received my order. Any idea where it is?”

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Posted 5 years ago

“LOVED the blackberry water!! (Product 5 stars) Customer service not so much. (Customer service no stars) Picked 1 star because it wouldn't submit otherwise. Reached out because I got an email saying our order was arriving on 6/2 checked track my order as it was getting late on 6/2 and noticed that the delivery date was now listed as pending. My credit card had already been charged. Contacted customer service by emailed because that was not something we had experienced with Just Water in the past. We have always been happy with the service and product. The response the next day from customer service was lest than impressive and basically said low on stock and 7-10 days was their ship time”

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Posted 5 years ago

“This product is horrible. I sent a email already right when I cancelled. Your caps and drinking area are poorly made often ripping exposing disgusting glue. It’s just gross and poor quality”

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Posted 5 years ago

“extremely disappointing customer service.”

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Posted 5 years ago

“Did not receive water.”

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Posted 5 years ago

“Order not shipped in a timely manner, did not receive in time for event”

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Posted 5 years ago

“Two for the bottles were open and one was fully empty this was my second time ordering won’t be ordering again”

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Posted 5 years ago

“Where is the actual order? I have yet to receive my shipment.”

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Posted 5 years ago

“March 30th water was damaged with FedEx I reported it.Itwas never replaced or money reimbursed”

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Posted 5 years ago

“Never received my order.....no explanation as to why.”

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Posted 5 years ago

“I love your product but user experience on your website is terrible and I still have not received my order placed on 4/29.”

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Posted 5 years ago

“UNHAPPY with Service”

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Posted 5 years ago

“Package showed up damaged I emailed pictures have had no response”

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Posted 5 years ago

“Water never delivered”

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Posted 5 years ago

“I haven't got my order in a month! Please send my order”

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Posted 5 years ago

“I love Just Water and I loved it so much, I ordered a 24 pack on April 6th. It is now April 27th, and I have yet to receive my shipment. I tracked my order and saw that it would arrive on April 13th. When I did not receive it, I checked the shipping status again and saw that shipping was pending. I then reached out asking for an estimate on shipping date, and received a general message saying that it would arrive 7-10 business days.”

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Posted 5 years ago

“No one will email or call me back 2814358534. Missing water”

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Posted 5 years ago

JUST Water is rated 4.1 based on 950 reviews