“Received multiple cases and one was damaged and all but 2 bottles had a slow leak that wasn’t discovered until a couple days after it arrived. Customer service made a “one one exception” for us but indicated next time we would need to contact the shipper. If shipping is included shouldn’t that be on JUST WATER to make it right no matter what? I also didn’t design their packaging so any substandard bottles or boxes should be their issue. Stand behind your products.”
“While the water is my favorite, the delivery is very poor. I frequently receive damaged and leaking boxes. The boxes are clearly labeled with arrows pointing upwards. That never happens.
Forget trying to reach customer service. I never receive a call back, and never in the many years I’ve had a subscription, do I ever reach a human being. The only communication is through email.
In summary, great water, poor delivery and even poorer customer service.”
“Had a subscription for every 14 days. I was always charged on time BUT would receive the order days before being charged again. I LOVE the water but disappointed with the subscription process.”
“IT'S very sad I found one of your products at the hotel I work at. And liked it so I decided to order some for my family to try It's going on two months haven't received it yet.”
“I don't like to write negative reviews but since I canceled my subscription and still have gotten orders something is wrong with your customer service. I've called & left numerous messages but have not gotten a callback. The sad thing is I love your flavored water but I'm not dealing with your unsatisfactory customer service.”
“Absolutely terrible. Customer service, damaged waters and delivery times were all such a terrible experience. And the sad part is nobody reached out to make things right.”
“Didn't get to try the product😤 the company should try and find a better way to package and ship the product without causing damage. Stop being cheap!!”
“I enjoy the regular infused just water , I recently purchased the bubbles just water - however I’m not a fan- I dislike it a great deal. I have wrote the customer service email- I am awaiting a response.”
“I have had a subscription for 8 months and never once has it come on time. More often than not the order wasn’t even shipped before they took out the next subscription payment. That is a terrible way to do business-why even offer subscriptions when it takes 6+ weeks to receive water?
I’ve reached out to customer service with my issues numerous times over the past 8 months and received no help, just excuses.
Also-I often would find that the shipment had leaking bottles. Usually 2-3 out of the 24 pack.
I have just cancelled my subscription and started one with Boxed Water who seem to have more ethical business practices and deliver on time.”
