“I have yet to receive my order (recurring every two weeks) of April 8, 2021, and my next order is due for purchase this week. What's happening JUST WATER?”
“I was delivered a box and all but four containers were either empty or leaking. I'm waiting to see how the ordeal is taken care of, so far so good with dealing with the company in regard to this matter.”
“I have cancelled my recurring order based on recent dissatisfaction with shipping. The water cartons were placed in a plastic bag and then in an unmarked box. They arrived damaged and leaking.”
“Great product horrible customer service. Can’t talk to anyone. I have over $1,000 in orders with you and they are not shipped yet, but you took the money. For the past three months you have substituted Mint or Regular water for my Lemon orders without warning. If your product wasn’t good you’d be out of business. Makes me want to start my own water company if this is the level of competition.
I have also for years always had issues with damages goods that I never bothered to notify or ask for credit, but now I see I probably should have.”
Hello Robert,
Thank you for reaching out to us! We are so sorry to hear about these issues, but would say that yes - definitely please notify us about any damaged orders you receive so we can file claims with our shipping partners for them! We see our Customer Service team has also emailed you back regarding your most recent order questions. Please feel free to follow up there if you have further queries for us.
“My credit card has been charged twice already for a twice a month delivery and I still haven’t received the deliveries. If the order is on back order then don’t charge me until they are physically shipped already.”
Hello Cynthia,
Thank you for reaching out to us! If you haven't already, please feel free to email sayhello@justwater.com so our customer service team can look into this. We sincerely regret the aggravation of delayed shipments. However if you'd like to modify your subscription at all we would be happy to assist.
“I’ve had 7 order confirmations in the past month but zero water deliveries. 😭😫 My emails are met with automated messages about a supply shortage. Sadly had to cancel my subscription.”
“I’ve been waiting on my recurring shipment for over 4 weeks and now I was charged for my next shipment...I’ve emailed and called at nauseam and cannot get a decent response. I offer these waters to
my patients at my clinic and being out has not looked good.
I would not recommend Just water if you need something reliable with professional customer service.”
“Rather ordinary tasting water. Not better than my tap water. Only was intending to buy it once to support Jaden Smith. Certainly not worth the $17 I paid.”
Hello Ramona,
Thank you for reaching out to us. We are sorry you have yet to receive your order. If you haven't already, please email sayhello@justwater.com so our Customer Service team can provide you with an update.
Hello Valerie,
Thank you for reaching out to us! We are sorry to hear about this. If you have not yet done so, please email sayhello@justwater.com about this so we can file a claim with our shipping carrier.
