“I really love the way this water tastes however subscriptions are ALWAYS late. They never come on time however I get billed on time every month. It's frustrating. :(”
“It took 4 weeks to get my first 5 to get het 2nd then 6 to get the last one. But they charged me $79, $29 then another $29 and most of the waters were broke or only half full some even empty”
“I love this water but it just can't make to home without several bottles being broken and leaking all over the box. Last order I lost 5 bottles, its just too expensive to have that happen.”
“I have been ordering JUST for over a year and this last shipment was awful. In each box there was at least 3 bottle that leaked. And once opened the water had a smell and didn’t taste the same. I have canceled my subscription.”
“My first shipment went wonderfully, and ever since then it’s gone downhill. I’m fully aware of everything we are dealing with in the world. But sometimes it takes over a week for my scheduled monthly delivery to be sent out.”
“I like the water and mission of the company but the customer service needs to be bumped up. It’s not the quickness that is telling but the non answer I got from the agent. I get it, I’ve worked with public my entire career, but it was a non answer and now I have been waiting for my order for over three weeks after you charged my card for the product. I heard from your company once before I had to make an inquiry. That is not acceptable.”
“the worst customer service ! I ask you to change order, you change incorrectly, then i ask you to change next order and you cancel then i leave a message to call and you place an order. What order are you placing ?!!!! since you have been getting it wrong call a person back before placing an order ! I love your water but not ordering if this is the way you communicate and you get two stars for bad customer service.”
“Hi! This is the third time in a row we receive damaged packages. We had 3 damaged cartons of water which leaked into the whole package. We'd like to have them”
“Since it’s been 7 days and still no movement, only a “shipping label created”, I can only review based off tracking. Long story short, I’ve had Just Water before. It’s thee best water to me (only reason for getting a star). However, I usually order from Amazon but noticed JUST Water has variety bundles which is why I decided to go through them. Let’s just say I’ll stick with Amazon from now on and pay a little more to have a more efficient shipping experience. Yes, I know it says 7-10 days shipping. But the darn label was created 7 days ago and according to fedex and “SHOP”, I guess my order of 3 boxes is just sitting around waiting to be shipped. Not even sure why I got a survey before the shipment has been sent.”
“I haven’t even received my order to write a review!
I was quoted 7-10 business days for delivery; today is day 9 and the shipping tracking says it’s still in California. Hopefully I can update this review soon.”
“Right now I'm pretty unhappy. I love your products and have bought them from several sources in the past but this is my first order directly from you. According to your website, a tracking number was created July 13th but the products were never given to FedEx. It's now the 20th with no product shipped as far as I can tell. So your products are great, your shipping? Not so much.”
“I loved the taste, which is why I decided to subscribe. However, it’s been almost two weeks and I still haven’t received my order which said sent for shipping a couple days after I placed the order. For that I’d say the points are stripped away. 2 stars for remembering the taste.”
