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Juul Reviews

1.9 Rating 376 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
Love the juul but no matter the pod i try it leaks into my mouth or out the bottom.so half the product is gone making it way to expensive to use.they say its customer error but my opinion they are junk and waisted money.
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Posted 5 years ago
The customer service for juul is the most poor excuse of human beings I’ve ever encountered. I would never buy anything from this company again after speaking with these representatives. Absolutely pathetic!
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Posted 6 years ago
I was a pack a day smoker for over 15 years. I started young long ago when they had cigarette packs in machines outside of bars you could put four dollars in and get a pack. That's how I got hooked. I tried in the last two years to quit. I used all the over the counter products and nothing worked. June 17th 2019 I bought my first vape and it was Juul. I had no expectations of quitting I just thought I would give it a try. But after the second day using it I realised this could work. AND IT DID!!!! To be honest though the Juul feels so much like a cigarette I don't even feel like I have quit. Over the last month I have felt amazing health changes. Things I never thought. Like for example I can taste the air again that I breath and I can breath deep and clear now.!.! anywho.... Thanks for saving my life Juul!!!! Without question you have saved my life. I have been almost one full month now without a single cigarette. I can run again and I feel my lungs healing and strengthening every day. Even my voice has changed and is more clear. Thank you so much for saving my life with this product that actually works. I no longer inhale burnt matter with all types of carcinogens in it from cigarettes. Now I have my life back and my health and in reality it's all thanks to you. Thank you for saving my life Juul company. I really really mean it from the bottom of my heart. You saved my life.
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Posted 6 years ago
Love all the JUUL products. I have several batteries and buy menthol pods on a regular basis. Very happy with JUUL!
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Posted 6 years ago
The oils taste awful and the draw is very weak. There is no phone number to call, no customer service.
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Posted 6 years ago
They are good, WHEN THEY WORK! Why do I get so many defective cartridges? The more you pull, the less vapor.
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Posted 6 years ago
pods are too expensive and barely last half a day. Having to charge it at least twice a day, waste of money, about as expensive as smoking for me, I’ll stick with the ecig I was using before. Such a shame because the design is cool.
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Posted 6 years ago
Juul didn't make me happy. Pods dont last and has many bubbles which you have to tap out. The flavors are a no go. Myblu is way better! Chalk it up to loss of 50 bucks.
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Posted 6 years ago
Tried Juul for 2 weeks. Cartridges are expensive, and they don't last very long. 8 out of 10 cartridges leaked through the mouth piece, covering my lips with the oils. Not a pleasant experience. I found another product that I consider superior to Juul.
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Posted 6 years ago
Today I switched to NJOY. I went on the JUUL website to get a subscription in hopes to receive some promotions and discounts. I sent them my drivers license front and back so they could verify my age but I must have put something in the account wrong. They couldn't verify my age and deactivated the account and said I could never sign up on the website again. Its a one shot try. I think this system is ridiculous.
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Posted 6 years ago
I'd like to stay that however Juul made battery - H46UWNKP - is how they should all be made. Juuls are not cheap and I've had to buy like 6 of them before I got this one, that I've had for months and its still the best I've found. My roommate Juuls and he always get defective ones. But for whatever reason this specific one works extremely well. I don't have trouble with spitting (unless the pod is defective) , the hits are big and usually consistent and the battery life is still great. So Juul, make more junk like this.
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Posted 6 years ago
Lately I've purchaced a lot of defective pods. And they aren't cheap so back to smoking cigarettes until I find another product. They use to work great and I enjoyed it during that time but when you get the urge and it fails whats the point?
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Posted 6 years ago
I have smoked for 35+ years, pack and 1/2 a day, and nothing has ever helped me to stop. Believe me, I tried EVERYTHING. I even smoked while wearing patches (pathetic, I know). I got Juul a couple days ago and I look in my ashtray and see 4 butts. It is cheap (live in Illinois at $12 a pack), paying around $4.50 a pod. I also have had no problem with the age verification on the website, leaky pods, or quick batteries. I have bought my last pack of smokes :)
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Posted 6 years ago
Ok so besides the fact that Juul helped me quit smoking completely, after multiple attempts with other vapes/ e cigarettes... the Juul LITERALLY WONT BREAK. A month ago I thought I had lost my Juul and was panicking looking everywhere for it in my bag, car, you name it I couldn’t find it ANYWHERE. I then opened my car door.... and there’s my Juul.. I had closed my CAR DOOR ON IT. It literally bent the entire device to the point that it was at a approximate 150 degree angle and IT STILL WORKED. I still have it... 10/10 would recommend. Durable as hell. Love it.
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Posted 6 years ago
GARBAGE, GARBAGE, GARBAGE, GARBAGE, GARBAGE! nearly every single juul pod I've used leaks into my mouth and it's the most disgusting thing you can imagine. The ones that don't leak into your mouth are either unvapable because they burn too hot or not hot enough and the rest are empty. This is just about the worst product of any kind that I've ever used in my life. If more than 90% of the juul pods are defective, then there's no point in buying the battery. This is just a terrible product all around.
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Posted 6 years ago
This COULD be a great product! Really! But... I'm a little frustrated. Leaking pods and after a time, unchargeable device. Same reviews I’m reading over and over. I can really see this product help me quit cigarettes if they up the quality. It’s my favorite so far but it just won’t work. IF I buy another one (between my husband and I we have both bought two) I’m saving the receipt to see if I can get a refund or exchange.
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Posted 6 years ago
I bought menthol pods online and they leak to the point I'm throwing it out.do yourself a big favor and dont waste your money.ive got no reason to lie,believe me wen I tell u these are garbage
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Posted 6 years ago
I will never ever buy juul again, your webiste ridiculous, age verification, im 24 and it keeps telling me im not old enough.. Ive done all the steps you guys are just ridiculous
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Posted 6 years ago
What a joke. Bought Juul recently and what a rip off!! After a cpl days the pods tasted burnt and that nasty taste will NOT go away!! Pods leak out and get in your mouth constantly. At least 1-2 pods out of every pack have been halfway empty and literally ran out after 10 puffs!!! And again-this has been a repeat occurrence. It’s expensive and NOT WORTH THE PRICE!! Quality is sub-par!!! I’m done!! And CANNOT RECOMMEND TO SNYONE!!!
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Posted 6 years ago
I switched to Juul after many years with a reg vape pen. I have not been impressed. Worked ok for about a week then it was all down hill, and every new pod I tried just tasted burnt and gross and it hurts my throat. And I tried 3-4 diff packs of pods. What a sad joke. Never again.
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Posted 6 years ago
Juul is rated 1.9 based on 376 reviews