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Juul Reviews

1.9 Rating 379 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 379 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
Mark10 was 100% better than Juul! This has no setting to take a stronger puff. There is little to no flavor because its mostly air. Terrible product!
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Posted 6 years ago
Customer service is a joke. at Juul. Everything starting with their call waiting system all the way up to processing an order is a cluster f... Dealing with Juuls Customer service is way more of a headache than its worth. If you can find a better vape co that you like it would be a very smart choice to buy it. Giving this company a one star rating is about one star higher than it should be
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Posted 6 years ago
Juul online will not try harder to verify my age so hat I can purchase from their online stores and get the mango they decided to stop selling in stores after being bullied by big tobacco. Even though I own my home, provided my license front and back and I’m 37 years old they refuse to allow me access to their online store. I don’t even have children and all of my nieces and nephews have already started having their own. Their customer service refuses to give me the time of day and for their lack of customer support and their discrimination toward me- I give them No STARS
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Posted 6 years ago
tried juul cuz i loved mark10 . and they bought them out... it sucks.. feels like im just suckin air through a straw.. then surprisingly blow out vapor like wtf i didnt feel or taste anything
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Posted 6 years ago
Lasted only 7 days blu light flashing 5 times when inserted pods (tried all 4 pods). it'd dead. Unfortunately I chucked the box so I dont have the serial number for warranty replacement. Even if I had it what do i do in the meantime waiting for replacement. This blu light flash of death is know issue as I found out online. Very poor quality for the price.
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Posted 6 years ago
This just sucks. I smoke short ultra lights and the Juul delivers about 25% of the throat hit and very little "smoke" The battery will not last for an entire pod and the nicotine delivery is negligible. I really gave this a fair chance. Living in NC, the cost of a carton of 72 Silvers is $43.00 or $4.30 per pack. The Juul pods are no where even close to a pack of cigs. This results in the Juul costing more overall by a really wide margin. That tiny bit pf "juice" in each pod goes really quickly and is FAR more expensive and with no satisfaction at all. I wanted this to work so bad, but looks like I will be ditching this worthless item. I tried for 3 weeks and have to continually turn the pods around to even get a hint of "smoke. If your are a "red" smoker you will not like this at all. The huge costs as well as a zero satisfaction factor makes this contraption not only worthless, but very expensive. DO NOT waste your money.!!! Maybe one day someone will come up with something that replaces smokes without all that massive cloud from the "Vape Machines"
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Posted 6 years ago
The juul is the most over price worst vape on the market.
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Posted 6 years ago
Tried to purchase a Juul when they sent me a $20 off coupon. All of a sudden my billing address wasnt correct. I was unable to change it through the site either. Talked to customer service, they told me in order to change my billing address, I would have to create a new email and use that to create a new account. After trying to do so, my phone number was still on my previous account and wouldnt work. Then they locked me out of my account. After much arguing, they offered me a 25% off coupon. Which is great, but I still cant use it. After 2-months of arguing I still cant change my billing address on their site. Plus, when added up, the 25% off coupon still some hows makes the final $50 due to taxes/shipping/etc. However, if I try and order without the coupon, the bill still equals $50. This company has the worst customer support. I still cannot order their product after 2-months of trying. Their product is a sham. No matter how large the coupon they offer, the total will still be $50. They are liars and I am contacting the BBB on them due to this. Do not order this product. Do not give this company money. They are a sham.
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Posted 6 years ago
Pods leak into your mouth and into the device , battery doesn’t last . Very expensive for such low quality. Not happy at all with my juul.
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Posted 6 years ago
The belief that this is the savior product to anti smoking is delusional beyond a resonal doubt. As in the review blog, if the rating is above 4 stars, it means it was paid for. Ive spoken with users, which most had the same problem as I do. Which is, the odorless smoke makes you cough. As in harder and more uncomfortable than real tobacco smoke going thru your thoat. You've waisted $ 60 buying another fake ans worthless product to try out for less than a week. Save yourself the money and cough ache. Now, I understand they dont have any trial packages for less on the retail counter.
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Posted 6 years ago
Hello, my name is Ignacio. I am from Argentina. I bought the juul and some juul pods in october 2018 while i was in USA (in Portland). The box that has the creme brulee pod cartridges are all broken. When i opened the box, the liquid of the cartridges were dripping, and they didnt enter correctly in the device. I can send you some pictures if you want. ¿Could it be possible to change the box with the 4 creme brulee pods?
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Posted 6 years ago
Most pods taste burnt. Battery doesn’t last past 5pm. VERY easy to lose. Hits are VERY weak. Comparable to an orange American Spirit.
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Posted 6 years ago
I purchased a JUUL starts kit for $50 and there was a $30 Visa gift card offer include when I opened the kit for completing a survey. I attempted to take the survey but it wouldn't let me. I contacted JUUL customer service and they said there was nothing they could do. DECEPTIVE MARKETING PRACTICE!
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Posted 6 years ago
This company is very hard to deal with. Their website is inferior. I could not order a product for my mother in the UK with a US credit card ( after going through the hassle of getting my age verified). So I tried a UK address for the credit card and then they could not verify the address that I was sending it to... Support could not help me and told me that someone would call me after the weekend. A week later, no call. I thought that they could at least have taken my credit card over the phone. My recommendation is not to bother with them. I wasted hours.
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Posted 6 years ago
I tried to claim warranty on one of my juuls but Juul support said that they had already sent out a replacement Juul for that serial number. BUT they want me to send in my Juul in order to get a replacement???? Why would I give my broken juul to them if these reviews say I won’t get it back?
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Posted 6 years ago
Had stroke withing 4 months of switching to this product , please do not buy or sell this dangerous product !!
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Posted 6 years ago
I understand the intent behind the creation of this product, but what it has generated to is just ridiculous. The amount of kids that use these products are just in believable. I’m a sophomore in high school and about 5% Or less I would say of my grade has never vaped before. I also know that kids who are in middle school who’s siblings vape have one of their own and kids as young as 6-7th grade are vaping. this product is new and the long term effect yet isn’t found out yet, but this product is slowly destroying the population as youth and do nothing to prevent it.
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Posted 6 years ago
I bought the thing because I was tired of messing around with larger vapes and tanks. Fast forward a month and I've spent more time messing with the Juul than other vapes, the thing doesn't work and it's cost me more.
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Posted 6 years ago
Too small, no power, very small cloud and the taste is off
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Posted 6 years ago
You have some of the worst customer service I have ever experienced as a consumer. I signed up for the auto ship and never received my shipment and I have emailed your support department because that's all I could do and no response for the past month and a half.
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Posted 7 years ago
Juul is rated 1.9 based on 379 reviews