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Juul Reviews

1.9 Rating 379 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 379 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
Juul have not responded to any of my posts. In brief, I want to change the list of items I want to buy. Juul will not respond to me. It's impossible to change anything, once you've bought it you're stuck. JMB
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Posted 6 years ago
This company has way to many bad reviews, stay clear from juul,I've been hearing it was a bad deal,now I know why,,,,
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Posted 6 years ago
This product is no different than any other vaping device and liquids, just a lot more expensive. Definitely buy something else..
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Posted 6 years ago
Horrible verification system and horrible customer support.
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Posted 6 years ago
First item purchased worked for about a month.First replacement was pretty simple, spoke with rep on phone, a few parlor tricks on his end, new one sent. Replacement unit never worked properly. Tried to get a working replacement by phone. Even though phone rep was able to verify who I was thru previous email transaction, wanted me to prove my age...more private information to be put out over the net...right. NO satisfaction on my part. Don't spend your money with Juul. Buy youself a better vape system or just keep your smokes.
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Posted 6 years ago
THE WORST PODS IVE BOUGHT FROM JUUL.COM. They're definitely selling fake ones I bought three packs and literally every one is in the garbage now !!!!!!!!!!!!!!!!!!!! DO NOT START JUULING AND IF YOU HAVE, QUITTTTTTTTTTT!!!!!!!!!!!!!
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Posted 6 years ago
I tried to order pods online, they keep leaking so going through them rather fast. Their website wouldn't take my information then asked for my ID which also wouldn't work, seems like they're really trying hard for age verification from a company that was built on marketing to kids and underage sales. No amount of fines will ever be enough to undo the damage of an entire new generation of smokers they have manufactured for greed. There's plenty of others out there that are a lot cheaper and with out the hassle.
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Posted 6 years ago
Horrible from the start, 1/4 of the pods leaked and or tasted funny ..misleading saying I will buy 5 and get 6th free with auto ship?? Joke. You know what I'm saying right JUUL execs.? Then without warning price goes up around $20?? Not a stand up company. Cancelled my auto ship. They are cheaper at my local 7-11.
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Posted 6 years ago
I have smoked cigarettes for over 20 years. I have tried everything to quit and nothing worked until I found JUUL. So, why the 1 star? They are now bowing down willingly to the pushback they are getting regarding minors using them. I like the Creme Brulee and classic Tobacco and can't find those anywhere. I make multiple stops to find them and still no luck. I went online and they are way too expensive and take forever to ship. Tonight, I will stop at the smoke shop where I bought it for a full refund and find another alternative. Thanks for bailing on your intended buyers out of fear that minors ILLEGALLY purchase and use them. You know, because only minors like flavor. SMH.
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Posted 6 years ago
I smoke only occasionally. Generally after work in the afternoon. I have tried a few different e cigarettes so thought I would try Juul. In a pack of four pods ($24.95) and buying the device ($29.95), which I thought was a lot of $, I found the 1st pod to be very very strong nicotine, the second pod was WAY less, and third pod was in the middle. I did find Juul to be a very high nicotine content generally. Way too strong for me thanks. Very addicting. And my lungs were not happy with me so I tossed the whole apparatus in the trash. I do not recommend for quitting smoking. WAY too strong thanks. I am sure the business model will thrive however once more folks become addicted to it. I understand it will soon become available online only. Done.
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Posted 6 years ago
My initial order The trial pack went great. I thought a little pricey but hey I loved my markten so why not give Juul a try. Well of course i had such a great experience with my first draw to the last of my trial pods. Ordered new pods, and since then all went down hill. I bought alot of 4 pack pods so I would have back up. Omg the cucumber was nasty in the new shipment, the pods leaked, some were yellow juice some tinted juice, most of all my pods were useless. No vape, bad hits like sucking air. (yes even after checking for bubbles) Customer service was great and replaced them all, this time I said No cucumber. SAME ISSUE. Leaky pods, pods that lasted maybe a half day, my battery decided to fail etc etc. I have the warranty but unless I send the battery back first, I cant get a replacement. Or I could spend $40+ to buy a new one. But then I cant return that one. So i loose 40 bucks anyways to get a replacement. NOPE not gonna do that. I mean I trust them enough to send my money first and then get my pods. The issue is I have nothing for in between the return process. So I'm stuck with a half assed battery and pods (which are useless most of the time) Looking for a whole new set up again!!! Very FRUSTRATED
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Posted 6 years ago
Ordered the Apple Blossom as it sounded amazing....... It had all the sense of something I may have smelt two weeks ago! No flavour. As you get into he pod there is a faint apple smell but no taste. I ordered these pods and paid £2 delivery.serious disappointment. The Mango pods are good but low nicotine compared to US pods. This will be a 'back up' vape sad face sad face white noise......
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Posted 6 years ago
I have been using Juul for a couple of months and at first I absolutely loved the product and happily recommended it everyone that I came in contact with. However, it has become very frustrating using the product as my battery doesn’t last more than an hour so I have to travel with a portable battery to charge when I am out, which is not ideal at all. Furthermore, in the last few purchases, the pods that I use leak so I end up with an awful taste in my mouth due to the liquid leaking into my mouth. This is unfortunate because I was once a very happy customer and highly recommend the product.
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Posted 6 years ago
Be careful with Juul auto shipping after they bait users with a free unit. To cancel, it costs $70. I needed to cancel because Juul makes me cough a lot and my morning urine smells like Juul. Not good health wise. Hope people read the independent reviews before purchasing.
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Posted 6 years ago
So I thought the initial starter pack was an ok deal. Was going to order another pod pack. Just ONE pack totals to almost $35 after shipping and other fees. Tell me, how this is even reasonable? Will have to go somewhere else that is more affordable because that is ridiculous.
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Posted 6 years ago
HORRIBLE CUSTOMER SERVICE & WEBSITE SUCKS. OVERPRICED
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Posted 6 years ago
THEIR WEBSITE SUCKS!!!! you can not submit feedback. they offer free pack if you order 5 on order & dont send you the 6th pack. leaky products and way over priced!!!! They want you to get hooked, spend the money & thats it. Going back to vapes where you can lower the nicotine and it doesnt leak so you have to buy more.
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Posted 6 years ago
I have used juul for a year now. At first it was great, but then it wasn't. 1. they should have less options on nicotine for customers who want to quit all nicotine. 2. They are not shipping products that they say they will on website plus the products are faulty. I ALWAYS get a bunch of leaky pods that run out fast or need to be thrown away. I have started to wonder if this is a scam for overpriced product that doesnt work. I will be going back to my "old school" vaping from now on.
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Posted 6 years ago
I am 50 years old I uploaded everything they asked me to I contacted their customer service chat and was told they can't verify my age so I catch up with them I am very well-documented all over the web all over everything and you refuse just sell me a juul because you can't verify my age looking at my driver's license
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Posted 6 years ago
Customer service is a disaster. canceled my order twice (after been register) for no reason, then i got in touch with the customer service saying that they dont know what happened and ask me to try again. Same, now no reply and $10 lost in transfer fees.
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Posted 6 years ago
Juul is rated 1.9 based on 379 reviews