Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Juul Reviews

1.9 Rating 360 Reviews

19 %

of reviewers recommend Juul

Company Reviews

1.9

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Write Your review

Tell us how Juul made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Juul 1 star review on 15th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting ANYTHING shipped from this company is impossible. Go to your local smoke shop and find a different brand. The pods leak and the devices don’t hold a charge long and completely quit with no reason in other cases. I’ve been a customer for 4 years and I’m done them.”

Posted 2 years ago

“MOST Juul pods leak. Either into your mouth or from the bottom into the battery. Which wastes product fluid rapidly. When this device first came onto the market the battery lasted all day. Now, it lasts a few hours. Waste of money”

Posted 3 years ago

“Today if thinking about the best place to buy best quality products, then you should go check out (ganja-estates. com) they are an online store available 24/7 with the best quality products and barbiturates at very good prices.”

Posted 3 years ago

“For almost two years, it was great. Then, beginning in 2021, suddenly every single device and/or pod I bought would start leaking nicotine fluid into my mouth. I would have to immediately throw away a brand new pod. I ended up buying about 7 new devices and countless new pod packs trying to find a working combination, with very little success. I must have literally thrown away hundreds of dollars. When I contacted Juul customer support, I was told that, although I am able to buy their product at my local gas station, they are not legally allowed to ship product to me due to my states laws, and then they stopped answering my inquiries. They basically told me to F off and didn't even thank me for the hundreds of dollars I gave their company for faulty products. Words cannot possibly express how disappointed I am by this company. They simply Do. Not. Care. At all. Purchase at your own risk.”

Posted 3 years ago

“This so THE worst company in the entire US. Don’t give these jerks a penny of your money”

Posted 3 years ago

“Juul sucks I bought one it doesn't work I had to buy another one it doesn't work and the workers at circle k have no idea how to work them or refund my money so I'm not happy at all!”

Posted 3 years ago

“Over 10 emails sent. Hardly a response. My husband got a juul, it did not work out of the package. So I emailed them, they helped me. I got approved for the claim and said they'd send out a new one. Never happened. Months go by I try to ask them, they say "Oh you have to send in a claim" I try to send them an email of the screenshot proving the claim went through and they already closed the case without helping. When I send them the email with the picture before they can close the case I never hear from them again AWEFUL CUSTOMER SERVICE!!!”

Posted 3 years ago

“Dealing with the web and customer service is a nightmare age verification is a challenge.”

Posted 3 years ago

“I have bought 4 tainted packs in the last 2 months. I go to the gas station buy them, and they are usually always tasting weird, fishy, not right. Only one gas station I know of sells fresh pods. But I’m working and I can’t always go to that gas station. It’s too far. So I go to other ones and they sell bad product. I am done with juul. And I will continue to give 1 star reviews. This is unprofessional... can’t even depend on a gas station to have fresh pods. Most don’t and taste horrible. I have wasted now... basically $80 on tainted juul pods. I’m absolutely mad about this.”

Posted 3 years ago

“Used this for the last year.. Horrible, waste of money. Pods leak or burn without being used. I'm done wasting money on this product. Switching to another product today!”

Posted 3 years ago

“In recent months juul pods have really fell off 3 out of 4 pods leak there's nothing better then sucking in a punch of ejuice I strongly do not recommend this product. There's no way a pod should last only 8 hours I pray you go out of business cause the bottom line is they could careless about the quality of there product so thats means they can careless about there costumes. More then likely there going out of business and can careless about anything but making as much as they could before they go out DO NOT BUY”

Posted 3 years ago

“Horrible shipping”

Posted 3 years ago

“Juul products are trash. Pods last halfway through the pod before becoming defective, leaking, and coagulating to the point you cannot smoke the liquid. The juul itself is also trash. Can't properly detect/smoke the pod after owning a juul for 2+ weeks. Almost need to buy a new device monthly for it to operate properly. May be defective due to trash carts being supplied by Juul.”

Posted 3 years ago

“Batteries don't last. They stop working after a certain period of time, perhaps 6 months to 12 months. In the meantime, you order vapor pods and get locked in. Improve the longevity and reliability of the batteries or I, as one previously loyal customer, will find an alternative to Juul.”

Posted 3 years ago

“Complete garbage. Bought 3 pens in less then 6 months. Either they don't charge, they don't connect to cartridge, or leaks oil into mouth. I spend more time messing with it trying to get it to work then actually using it. Time to try something else. Too bad I didn't read the reviews before I started this venture.”

Posted 3 years ago

“HORRIBLE PRODUCT! CAUSED MUCH CHEST IRRATION AND HAD NO EFFECT. AWFUL CUSTOMER SERVICE AND DISREGARDED MY REQUEST FOR A REFUND”

Posted 3 years ago

“They are crooks and sell subpar devices that break in less than a year. Then when they can’t ship to your state oh well, no warranty honored no refund or anything! They are a disgusting company I’m glad Colorado state is taking them to court.”

Posted 3 years ago

“When there is really only two options now?”

Posted 3 years ago

“waste of money don't even buy it they don't even back up there product”

Posted 3 years ago

“This whole company has become a one star wasteland for nicotine. I used to smoke A Juul and never had a problem. I switched to a different device for a bit and then decided to go back to juul. Within a couple of months I had several friends tell me their juul had the same defect. It would continue to burn your pod even after you stopped taking a drag. After someone pointed this out to me, I started to notice that not only have all three of the devices I have purchased in the last two months Done this, but also that 10/10 times I buy a pack of pods they leaked everywhere. This company has become just another fraud. Used to be a reliable way to get away from cigarettes, or at-least supplement for, but now they are just a company sending out nothing but mediocracy. Thank you for all the lost dollars on your defective devices which are obviously a ploy to gain more money rather then put out a quality product.”

Posted 3 years ago

«
1
2
3
4
5
»

Juul is rated 1.9 based on 360 reviews