Juul Reviews

Name: Juul
Rating: 1.92

1.9 Rating 359 Reviews

19 %

of reviewers recommend Juul

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1.9

Based on 359 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Joshua Markham

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 Juuls from my local 7/11, neither of them worked. So I filed a claim online, they sent me two new ones, which neither of them work as well. Worst products ever.”

Helpful Report

Posted 3 years ago

“Pods last maybe as long as youd take to smoke 2 cigarettes. 15 minute life, and extremely expensive to refill. The actual base charges but takes damn near 6 hours but its dead within 30 minute of use.”

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Posted 3 years ago

“The devices are junk. Barely work, within 1 month they start having problems charging. Gets stuck on green light and won't charge, these are junk meant to fail within 1-3 months. Tried to submit a warranty claim but it rejected the serial number. Use ANY other vape but not Juul. I've bought 3 Juul devices in 3 months and all of them had the same problems. This was my last one, no more Juul.”

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Posted 3 years ago

“These chargers are junk. The devices and pods are inconsistent and usually the Juul device only lasts 2-3 weeks before it starts malfunctioning, barely works 1/2 of the time and charging it is diffficult as it seems to connect poorly to the USB charger. Awful. Moving on to another ecig. Good riddance Juul.”

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Posted 3 years ago

“I CANNOT BELIVE YOU DISCONTINUED MANGO FLAVOR. I SMOKED 2 PACKS A DAY I QUITE ONLY CAUSE OF MANGO!!!! I WILL NEVER EVER EVER BUY ANOTHER JUUL PRODUCT AGAIN AND THE 24.00$DAILY YOU WILL BE LOSING!!! IM DUMB FOUNDED BY THIS DISCUSSION???”

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Posted 3 years ago

“I tried several times to place an order but their website is completely screwed up & highly do not recommend anyone to even try & deal with these idiots! All their cameras & supposed high tech gizmos absolutely do not work.”

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Posted 3 years ago

“Quite literally the worst customer service I have ever had. the pods leak, Ive had mis matched pods in packages, they want you to pay to exchange them. Tried to set up online account to verfiy my name, DL, age, etc etc. I mis-spelled my own name.Dumb i know, but it happens....my account Would not activate. Emailed "Customer Support" said my account has been deleted and I would not be able to make another with my name, phone number, or adress....All I got was Copy and paste responses through email. That Resolved absolutly Nothing.”

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Posted 4 years ago

“I stopped using Juul when they stopped selling flavored pods. If my only option is tobacco flavor I may as well just smoke cigarettes. Bring back flavored pods.”

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Posted 4 years ago

“Juul makes a phenomenally effective liquid and desirable battery. Here's the problem - they outsource the manufacturering to the cheapest, lowest quality provider possible. There result? You can't get the damn liquid out!! Every puff let's in so many air bubbles that you have to remove the pod, shake it, tap it, suck on it, squeeze it, and put it back. Take one puff and repeat the process. It is so remarkably tedious that it will drive a person to smoke if they didn't before. They are unresponsive, unapologetic, and refuse to stand behind poor product. What could have been an amazing tool is reduced to a shameful, misleading, profit hungry machine.”

Helpful Report

Posted 4 years ago

“I used Juul to quit smoking after 10 years, so I give them a star for that! When I first started in 2018 it was a great product, loved the mango flavor before kids got ahold of it and ruined everything. So I switched to mint and I’ve noticed the quality deteriorating. The pods leak and literally last a day before I need to replace! I was an occasional smoker and only smoked 2-3 cigarettes PER DAY. One before work, one after work, and one before bed, meaning a pack used to last a week. A pack of Juul lasts me 4 days, so I’m spending WAY more than I ever did on cigarettes. So, I’m currently making the tradition to another product. The liquid must be cut cheaper bc they used to last a week or more. I’m not hitting it all that often and it runs out quickly. At 5 dollars a pod it’s a total rip off.”

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Posted 4 years ago

“The charging of the Juul totally sucks! I have owned around 10 or so Juul because I like the sleek and discrete look and feel. However, I am done! Every single one of them have had issues with charging Within 1-2 months. I have returned a few and received new ones at no cost to me, but results in the same vicious insane cycle! I am out!”

Helpful Report

Posted 4 years ago

“I am so glad to see others complain about leaking pods in the Virginia Tobacco. I reached out to the Support Team and they wanted me to pay a dollar and sales tax to replace them. This was after two days of emails and responses. So I have ‘made the switch’ to another product, their QC has deteriorated. I only can assume greed and pressure are affecting their business, of which they will be out of in two years...”

Helpful Report

Posted 4 years ago

“The customer support has dramatically changed from great (as recent as two months ago) to absolute NIGHTMARE! And the pods still leak. If you can't improve your product make sure your customer support is their to save your company, right?!”

Helpful Report

Posted 4 years ago

“I've been using Juul for 6 months, most pods work but some leak, some don't pull at all, and some will be empty after only using it half the day. When finally I reached out for a replacement (saved box, receipt, etc) they insulted me with a $1 off coupon for a 2 pack. No Thank You! for time for an alternative to this very expensive product.”

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Posted 4 years ago

“Juul has a rechargeable case promotion going on. On the website it says you can get one if you buy two four packs. What it doesn’t tell you is that you have to subscribe for 3 months. When I called to cancel this they said I couldn’t without paying them $70. Their customer service is terrible and they are clearly taking advantage of people.”

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Posted 4 years ago

“Juul has HORRIBLE customer service bought pods and they were empty lol was told I could get a new one sent but I paid for mint and they don’t sale mint anymore how does that make sense. I wanted my $10 back and it’s too much for juul to do apparently. The product sucks anyways. No one should use it !”

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Posted 4 years ago

“Juul pods are way to expensive - they do not last long enough nor are they worth the amount paid for them”

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Posted 4 years ago

“Gave me multiple blisters in my mouth the whole of my mouth and lips swelled could not swallow or eat was in agony with sore tongue and gums Ended up accident and emergency .”

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Posted 4 years ago

“The Virginia tobacco pods burn up way to quick and apparently evaporate in your pocket because I put in a new one this morning and didn't smoke it till I got out of work and now its empty”

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Posted 4 years ago

“This is the most useless, exasperating product and a total waste of money. Most of the pods you purchase are defective and don't work.I've gone through 3 devices and after a very short time they just stop working. totally hopeless. AVOID.”

Helpful Report

Posted 4 years ago

Juul is rated 1.9 based on 359 reviews