Juul Reviews

Name: Juul
Rating: 1.88

1.9 Rating 379 Reviews

18 %

of reviewers recommend Juul

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Metrics

1.9

Based on 379 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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Juul 1 star review on 12th September 2024

Anonymous

Joshua Markham

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a juul user for 2 years now, and I have to say I wish I just went to the patches to begin with. it has make me feel worse than I did when i smoked cigs. For the past 3 months every juul pack i buy at least a couple of the pods leak(the entire cart), but I would give them the benefit of the doubt. I started buying all my pods at different stores to check if they were any different and didn't leak the answer was a no they are all the same pods. Today I bought a 2 pack and both carts leaked so i called customer service to explain how in every pack of juul pods I buy, the pods leak into my mouth, all over my hands and from the pod without even being in the juul. The customer service rep started telling me about trouble shooting options and to go to a different store. I cut her off when she said go to different stores as I said please don't tell me to go to a different store when I'm consistently going to different stores and all the pods leak(I smoke Virginia tobacco 5%). Her response was to call me combative and to offer me a $1 two pack of pods, which I told her does nothing to solve the original problem as to why the pods are defective and your company is putting a defective product on the market, she then called me combative again. Horrible customer service, worse product and a waste of money. If you are going to quit go with a different brand ecig, or the patches, this juul ban may not be a bad thing after all.”

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Posted 5 years ago

“I recently used JUUL for about 2 weeks when I quite smoking. I started feeling a burning sensation in the back of my lungs and in my chest. I went to my doctor, she took Xrays and wrote me a prescription for pneumonia. I wouldn't recommend JUUL at all!!”

Helpful Report

Posted 5 years ago

“The Starter kit was very inexpensive but the pods cost a lot. I’ve found that after buying two Juuls that the draw on them is not up to par. It’s hard to get a vapor cloud that mimics a real cigarette. Also, it takes a long time to recharge the Juul. I’m not fond of this product and have since changed brands. I find Blu a much better product and the pod refills are much cheaper.the drawl is much like a real cigarette. The vapor is plentiful. It also charges much faster than Juul.”

Helpful Report

Posted 5 years ago

“The pods leak all over the place and waste of money because of this. Has a good vape only for short while. says that one pod is equal to a pack of smokes. Crappy product. waste of money”

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Posted 5 years ago

“The pods leaked all over, the pod isn’t as big as some other pods(1/2 the size), the pen constantly gave me issues and dis not hold a charge long. I called Juul to get a refund and send the pen back and they basically said I’m stuck with it no refunds on opened products. Juul sucks!!!”

Helpful Report

Posted 5 years ago

“I've been using a Juul for about 1.5 years and more frequently than should ever be acceptable I'll get a package of pods that dont vape at all, they just burn the cotton wick. I finally decided to reach out since these 4 packs are around $18-$20 a piece (meaning I just wasted $18 on an unusable product), to which they said they would give me 25% a 2 pack. Which is the equivalent of around $5, but I'd have to pay for shipping which is around $7 so I'd be out an ADDITIONAL $2. Absolutely unacceptable. For a company to expect its loyal customers to eat the cost of THEIR mistake is just disgusting. I spent around 30 minutes arguing the above, to no avail. Needless to say, they just lost a customer who spend an absolute boat load of money on their products- guess they dont care about losing my money as they could obviously care less about taking care of their customers. What a disgrace and sham of a company.”

Helpful Report

Posted 5 years ago

“Age verification failed? get a new system.”

Helpful Report

Posted 5 years ago

“Went through 4 devices in one year. Spent $20 every 2 days for pods. Pods would leak. Always would have to charge it because the battery didnt last long Terrible company.”

Helpful Report

Posted 5 years ago

“Terrible dealing with customer service for a product that you're going to have to throw away a quarter of the pods since you'll draw vape juice into your mouth. Initial response was quick but subsequent ones took days. Offered me a coupon that didn't do what they promised. Gave me 25% off instead of a two pack of pods for a dollar.”

Helpful Report

Posted 5 years ago

“While the JUUL got me off cigarettes it did have some bad side effects. Quit cigs May 6 2019, started JUUL May 6 2019. Started to get fullness in stomach, gag reflex was getting bad and followeded by wretching. My husband asked...didnt this all start around the time you started JUUL. I quit using the JUUL and to my suprise almost all symptoms stopped, no more gagging, wretching and nausea. On the other hand I am off cigarettes but afraid of the long term effects of this.”

Helpful Report

Posted 5 years ago

“DONT BUY THE JUUL IF YOUR A PACK A DAY SMOKER+......SPENT 50$ ON 4 PODS AND THE BATTERY/CHARGER...THE PODS DONT DRAW....I WILL TRY QUITING SMOKING WITH THE NEW BLU --AS I HAVE FOUND THAT IT HITS MUCH BETTER.”

Helpful Report

Posted 5 years ago

“Juul doesn't draw....smoker for almost 30 years...spent 30$ on 4 pods----plus the cost of the battery /charger...you take a few puffs---and its kinda satisfying...then it simply wont draw....waste of 50$...I will continue seeking a smoking alternative. Juul sux...”

Helpful Report

Posted 5 years ago

“I bought a few months ago. At first wasnt bad. But I couldn't stand the flavors they sell in gas stations. I went online to realize that yes you can buy other flavors but its gonna cost you $7 shipping fee! Really???!! And they say it's to prevent teen smoking 😑 um it was much easier for me to buy the pods online than at the gas station and I'm 30! Let parents prevent teen smoking! They need to be the ones who stop their kids from being irresponsible! And now this morning juul is suspending all fruity flavors!! I'm done with them! That was the only reason I would buy them bc I liked the mango and creme. I'm going to pitch it at this point. No reason to have anymore. If I could rate 0 I would”

Helpful Report

Posted 5 years ago

“I had heard about juul and got an offer that made it worth the trial. VERY DISAPPOINTED. The battery doesn't last much more than 12 hours. And the pods, maybe a day. When I tried to use the juul website to sign up you HAVE to give them your cellphone number for autoship and other idiocies that I won't be using because I won't be buying it again. I'm sticking with Vuse Vibe which is less expensive and both unit and pods last for a couple days. Some of their pods can leak though.”

Helpful Report

Posted 5 years ago

“Worse customer experience of my life and I work in IT. After originally signing up, phone verification, and age verification I couldn’t sign in again. Forgot password never emailed me either so I tried support. It took days to respond. After I couldn’t sign in I tried another email. They informed me I couldn’t have multiple accounts and asked which to use. So I replied and told them. It took several more days for them to respond saying they would disassociate my number so I could use the opposite email. They said I would get another email notice when it’s done. Another week later and I haven’t received the notice nor a response to any of my follow ups. I’ve never had to try so hard to spend money.”

Helpful Report

Posted 5 years ago

“I've gotten several juul pods and they leaked all in my mouth and got on my lips. This burns very bad. The pods are very expressive and I feel that I'm just throwing away money. So far I've spent a small fortune on them and feel regular smoking is better. I can't get a refund for all the defective ones. This juul stuff is bad news!”

Helpful Report

Posted 5 years ago

“Juul sucks, pods leak, constantly have to pull pod out and put back it to get a decent hit, never can just hit the device and get a good hit. Have been through multiple devices same issue total trash”

Helpful Report

Posted 5 years ago

“I bought a Juul to smoke not, drink vape juice.... all the pods leak and spit in my mouth when I try to use it. Really frustrating”

Helpful Report

Posted 5 years ago

“Juul does not honor their warranties of their product. After doing business with them for well over a year and buying more than a few of their devices and the max amount of pods they stopped honoring the warranty and now they won't ship to me. They're telling me that now my address doesn't match up with the government's database. What? I asked them what government database and they just read off of a script. They told me to go to the DMV and my bank, yes my bank, to correct my address. And this is three different people telling me the same thing. What? They've shipped to me for 18 months and have a copy of my license and get paid from my bank account and yet now my address doesn't match up. Do you know how stupid that sounds? They sell to two other members of my family to this same address yet my address is incorrect? No one will help me, not by phone, not by email. Believe me I tried. They won't answer. They had me going for a couple of weeks thinking they were going to fix this problem. Fix it so that they can honor my warranty issue, but no they just don't want to honor it and I guess my monthly shipments don't mean anything to them business-wise. Take your business to Eonsmoke because Juul does not stand behind their product.”

Helpful Report

Posted 5 years ago

“Juul does not honor their warranty of their expensive devices, in fact now they won't even ship to me claiming my address doesn't match any governmental database, which is a joke. They have a copy of my license and they also ship to other members of my family at the same address , but my address is invalid?? This is after I tried to claim for a fourth time that one of my devices was not working. I have tried so many times to talk to someone that would help and they all repeat the same line off of their script. LOL At first I loved this product because it helps me to stop smoking after 45 years. Because I was a two-pack-a-day smoker for the first 9 months I was going through two pods a day so my monthly shipments we're at the max. I always wanted to make sure I had a Charged unit so I had four devices at all times charged and ready to go. I had lost a few devices and in the last year bought 7 devices. Because I used them a lot I had warranty issues on quite a few but it wasn't until after my 4th claim that they don't want to have anything to do with me. Take your business to Eonsmoke, they don't make you jump through hoops and their product is just as good and cheaper. I'm still waiting on Juul to return my email and a manager was supposed to call me days ago. Funny how when you ask for a manager there always in a meeting. They actually told me to go to the DMV and my bank to make sure my address was correct?? LMAO what?? I mean you do have a copy of my license and you get paid every month from my shipments from my bank right???? You would think you would want me as a customer especially after you're sinking and laying off because of everything that's going on.”

Helpful Report

Posted 5 years ago

Juul is rated 1.9 based on 379 reviews