“You can't buy pods in any other flavor than Tobacco and mint (which both are awful) anywhere except their website. Trying to start an account with them is impossible! The age verification process doesn't work, three of us over 40 have tried and it just doesn't work. Their customer service is a joke, they blame it on another company and tell you to use a passport instead. I'll just switch to another brand of vape to avoid juul's lack of customer service.”
“This is literally made to last a month tops. This morning I woke up and my juul didn’t work no light nothing if u wanna waste 30$ a month this is for u”
“I placed an Express order that has one to two shipping days and yet the amount of time between my order and when I will actually allegedly get my product will be about 5 days additionally they refused to refund the express shipping fees I've been a loyal customer for a while maybe it's time to consider another product”
“I coughed alot more in the month I used it and it actually seemed to make things worse aft the first , uh , prob 10 days then wow it was bad. couldn't take a deep breath and had continuous coughing and my family said finally mom you r much worse then before.”
“Long story short, bought one, was defective, didnt keep receipt so i was told i couldnt return it, so bought another and week later guess what? Yep you guessed it the device malfunctioned, kept the reciept this time to then be told i couldnt return it because it was opened, so im out almost $50 and stuck with two garbage devices”
“I bought 2 devices for me and my wife spent crazy money to think we could get off ciggs and these company is just a money market company the juul devises had issues the one was put on charge and the one worked 10 min and would not take charge the other one got so hot when wife used it she tought it catch fire pods leak dont waste your money its a scam ..”
“Waste of money. I have owned mine for less then a month and have had problems from day one. Can’t get a hit until I have sucked so hard my head hurts. The pods leak all over in my mouth. Where I purchased it they are not helpful. Won’t even stay charged for a full day. Very disappointed”
“Been using my new juul a couple of days. Absolutely terrible. Have to suck it so hard to get anything resembling a good vape that I find myself running out of breath! Waste of money.”
“I had bought a juul when I got home the device wouldn't charge, I contacted the store I got it from 2 hours after I bought they told me to go online Aug 2 one was mailed out and I still haven't received it I paid hard earned money for a machine I will not get untill next week not sure it was worth it.”
“Recently it seems like Juul has been releasing pods that leak on purpose just so customers will have to buy more. It could be due to shops selling old pods but I think Juul should have better quality control.”
“Over the past 6-8 months I have bought 4 Juul's and not one of them will now charge. Very costly experience for all the hype. Maybe they are getting what they deserved with all the current bad press”
“Everytime I have tried to contact customer service for help they make it impossible. I have used a Juul device for over a year now and when i lost it and tried to request a replacement, which is a feature on the website, I do not get the promo code for the discount sent to my email like it is supposed to. Then when I chat with a representative to solve the issue the representatives are incompetent and have no clue what they are doing. It also says if you get disconnected they will follow up with a call or email which never happens. Trying to talk to someone on the phone is also nearly impossible. They are absolutely terrible at handling customer service. For such a large company that could stand to make a whole lot of improvements in this area.”
“The JUUL was a great e-cig, BUT their base units are badly manufactured and do not last for a year. I've had 6 of them in two years and of those only one still works. JUUL custom service is one of the worst I've ever seen. These people should not be allowed to produce a consumer product.”
“Received not one but even my second one was junk did not hold charge pods leak you cannot get a hold of customer service at $50 each they are pooping on people not a happy customer would not recommend”
