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Juul Reviews

1.9 Rating 361 Reviews

19 %

of reviewers recommend Juul

Company Reviews

1.9

Based on 361 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an Express order that has one to two shipping days and yet the amount of time between my order and when I will actually allegedly get my product will be about 5 days additionally they refused to refund the express shipping fees I've been a loyal customer for a while maybe it's time to consider another product”

Posted 4 years ago

“I coughed alot more in the month I used it and it actually seemed to make things worse aft the first , uh , prob 10 days then wow it was bad. couldn't take a deep breath and had continuous coughing and my family said finally mom you r much worse then before.”

Posted 4 years ago

“Long story short, bought one, was defective, didnt keep receipt so i was told i couldnt return it, so bought another and week later guess what? Yep you guessed it the device malfunctioned, kept the reciept this time to then be told i couldnt return it because it was opened, so im out almost $50 and stuck with two garbage devices”

Posted 4 years ago

“Terrible customer service. You pay for 4 pods, when the pack is faulty they replace with 2. I wonder if they would take 1/2 payments”

Posted 4 years ago

“I bought 2 devices for me and my wife spent crazy money to think we could get off ciggs and these company is just a money market company the juul devises had issues the one was put on charge and the one worked 10 min and would not take charge the other one got so hot when wife used it she tought it catch fire pods leak dont waste your money its a scam ..”

Posted 4 years ago

“Inconsistent quality and poor manufacturing.”

Posted 4 years ago

“This product ruined my relationship.”

Posted 4 years ago

“Waste of money. I have owned mine for less then a month and have had problems from day one. Can’t get a hit until I have sucked so hard my head hurts. The pods leak all over in my mouth. Where I purchased it they are not helpful. Won’t even stay charged for a full day. Very disappointed”

Posted 4 years ago

“Been using my new juul a couple of days. Absolutely terrible. Have to suck it so hard to get anything resembling a good vape that I find myself running out of breath! Waste of money.”

Posted 4 years ago

“I had bought a juul when I got home the device wouldn't charge, I contacted the store I got it from 2 hours after I bought they told me to go online Aug 2 one was mailed out and I still haven't received it I paid hard earned money for a machine I will not get untill next week not sure it was worth it.”

Posted 4 years ago

“The battery is inconsistent af!!!!”

Posted 4 years ago

“The new Juul pods leak very quick and also Juul claims its new “technology” when in reality it’s worse then the old Juul pods.”

Posted 4 years ago

“Recently it seems like Juul has been releasing pods that leak on purpose just so customers will have to buy more. It could be due to shops selling old pods but I think Juul should have better quality control.”

Posted 4 years ago

“Over the past 6-8 months I have bought 4 Juul's and not one of them will now charge. Very costly experience for all the hype. Maybe they are getting what they deserved with all the current bad press”

Posted 4 years ago

“Everytime I have tried to contact customer service for help they make it impossible. I have used a Juul device for over a year now and when i lost it and tried to request a replacement, which is a feature on the website, I do not get the promo code for the discount sent to my email like it is supposed to. Then when I chat with a representative to solve the issue the representatives are incompetent and have no clue what they are doing. It also says if you get disconnected they will follow up with a call or email which never happens. Trying to talk to someone on the phone is also nearly impossible. They are absolutely terrible at handling customer service. For such a large company that could stand to make a whole lot of improvements in this area.”

Posted 4 years ago

“The JUUL was a great e-cig, BUT their base units are badly manufactured and do not last for a year. I've had 6 of them in two years and of those only one still works. JUUL custom service is one of the worst I've ever seen. These people should not be allowed to produce a consumer product.”

Posted 4 years ago

“Received not one but even my second one was junk did not hold charge pods leak you cannot get a hold of customer service at $50 each they are pooping on people not a happy customer would not recommend”

Posted 4 years ago

“I stopped smoking cigarettes almost a yearr ago, and decided to vape. My choice was the Vuse e-cig. From what research I had gathered, it was the newest and best replacement for the Juul. I absolutely loved it, after I hated it. Unfortunately, its taken some damage over the 10 months I've had it, so I wanted to replace it. Went with the new Juul --- NOT impressed. I don't like the small carts, I don't like the charging system, I don't like the popping sound I hear when I puff on it. To be honest, the cost is not worth the change. My Vuse pen is missing a magnet for charging, but still satisfies my nicotine craving better than the new Juul could ever dream of. My advice to the manufacturers would be to stick to one idea and make it RIGHT if you want my hard earned money.....that is all”

Posted 4 years ago

“Love the juul but no matter the pod i try it leaks into my mouth or out the bottom.so half the product is gone making it way to expensive to use.they say its customer error but my opinion they are junk and waisted money.”

Posted 4 years ago

“The customer service for juul is the most poor excuse of human beings I’ve ever encountered. I would never buy anything from this company again after speaking with these representatives. Absolutely pathetic!”

Posted 4 years ago

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Juul is rated 1.9 based on 361 reviews