Providoor Reviews

Name: Providoor
Address: 9/Building 220 Lang Rd, Entertainment Quarter, Moore Park, New South Wales
Rating: 4.36

4.4 Rating 1,297 Reviews

82 %

of reviewers recommend Providoor

4.4

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Providoor 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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English

“TOTAL SCAM.. Purchased the Christmas bundle for 8 people, imagine my surpise when the pack arived with 4 fruit mince pies, and apple pie that serves 4, 5 pita breads, 6 arancini balls, etc. The pack only actaully feed 4 people absed on the size of the items. I had to purchse another Christmas bundle to have sufficent food for 8 people. The quallity and taste of the food was good, thats the only reason I gave 2 stars. Would not buy again!”

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Posted 4 months ago

“a bit hit and miss. some meals are 5/5 and some aren't eadible. wish the standards were higher, has so much potential. the chicken green curry was disgusting, was all the cuts of chicken i would cut off the chicken to throw in the bin. ended up throwing both meals away. Please have higher quality control of the chicken going in here.”

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Posted 4 months ago

“Re Order #13082........My rating is ZERO. My order was delivered on December 9, 2024. The 2 Spinach and Ricotta Gnudis were missing. Since that date I have sent mulitple emails and an interaction with your message bot about this issue. On 2 occasions Jordan responded and I answered but then NOTHING in response! On my sytem in a file named PROVIDOOR I have stored 12 correspondences between me and you between 9/12/24 and 20/12/24. MY ISSUE IS STILL UNRESOLVED. I am angry, frustrated, disappointed and want to know what it would take for you to respond to me directly about this issue. This is terrible Customer Service and a terrible blot on the reputations of the wonderful chefs who are associated with you. I certainly would not recommend your company - in fact the opposite.”

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Posted 4 months ago

“The QR code for cooking instructions on one of the dishes went to a blank page. I contacted customer support twice and never received any reply.”

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Posted 4 months ago

“After all the advertising hype of the Slow Roasted Porchetta we were so disappointed and it ruined half our Xmas dinner. I followed the online instructions, only half of the skin got a little crunchy and the meat was so chewy and fatty. It was so disappointing and a complete waste of $$”

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Posted 4 months ago

“High quality, tasty, filling food that is easy to prepare and store”

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Posted 4 months ago

“We very much enjoyed our Christmas bundle. Great variety. Delivered in good order with ice packs. The apple pie and chicken pie were delicious, potato gratin wonderful flavour. Looking forward to the family coming over to share slow roast lamb which I loved previously and better than my own cooking. So handy having some specials in the freezer. Thanks. Jane”

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Posted 4 months ago

“My order was missing multiple items! I tried to get in touch, but no answer. Absolutely shameful customer service, no phone, only an online forum that does not get answered. Shambles operation.”

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Posted 4 months ago

“Some of the food is delicious and some ordinary but if there's a problem, Providoor won't respond to emails. There's no other way to contact them and they won't answer or even offer credit for missing items. Can't recommend Providdor becauuse of this. I've been trying to get a response for almost 2 weeks but no response at all. Don't risk your money on this.”

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Posted 4 months ago

“Unfortunately this was a very disappointing experience. Damaged packaging on arrival. I was hoping to be amazing but the flavours of some of the best chefs however most of the food I ordered ended up in the trash. Managed to get 2 ok dishes out of the lot.”

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Posted 4 months ago

“One of the containers was broken and when it defrosted it started leaking out. I emailed asking to get a refund for the item and received no response.”

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Posted 4 months ago

“We are still missing half our order. We have messaged the help line and still no resolution. Order #13022. We can’t even try some of the dishes that arrived as we ordered the missing dishes to go with them.”

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Posted 4 months ago

“food was lovely, but because i had no choice but to cancel, i was refused and they took my money anyway, now i'm stuck with too much food for a single person, very wasteful - not happy!”

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Posted 4 months ago

“Terrible considering I sent you an email on 9th December about the poor quality of a dish and have not received the courtesy of a response.”

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Posted 5 months ago

“I reached out multiple times - didn’t receive product and never heard back- won’t be using service again”

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Posted 5 months ago

“Excellent quality meals at a reasonable price that are by any measure superior to the usual home delivery services”

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Posted 5 months ago

“My order arrived in a broken open box and some items were crushed. Big disappointment was the scan code didn’t work to get instructions for reheating. I wish they came with written instructions. As my elderly mother had trouble too.”

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Posted 5 months ago

“We put in our first order last week. After following these wonderful chefs on MasterChef for years on social media we trusted the menus. We ordered George Colombaris’s Beef Moussaka for two with silky smooth bechamel and great spices. We also ordered George’s slow cooked lamb shoulder for 4 to have with family. It was melt-in-the-mouth divine. We have Luke Ngyuen’s curry and Anna’s sticky date pudding in the freezer and we look forward to them. We put in another order for two packs of the Moussaka, and one of the porchetta for 6 for family staying over the Christmas period. I’m sure the high standard will maintain. I have every confidence. These days you don’t get much change out of $60 for takeaway home delivered. These meals compare more than favourably in price and quality. In fact they’re like going to a gourmet restaurant in your pjs! They arrived beautifully packaged and frozen. The range of delivery times was very convenient. We are delighted. At 72 I feel relief that when I don’t want to cook I don’t have to and I don’t have to compromise.”

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Posted 5 months ago

“Food is of a high quality and the flavours are beautiful. Servings are very generous in size.”

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Posted 5 months ago

“This is the Showbag variety of delivered food. Looks amazing on the outside (marketing, celeb chefs) but then you open it and try it and it's rubbish.”

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Posted 5 months ago

Providoor is rated 4.4 based on 1,297 reviews