“Hope you have a physical store to browse into.
and also if you could have a reward program where ongoing customers can have some benefit.
other than that customer service and the quality of the product and also items that come with the product is very satisfactory.”
“Great range extremely quick service very happy I found you. If only your couriers were as good. Aus post seem to have lost an order which is disappointing”
“Your wine service is good, you have the correct wines and the correct vintages that you advertise.
One way to improve would be to use Australia post for deliveries. These other couriers you use are hopeless. You miss your one delivery and they take it back to a hot warehouse for a month...... When the customer is buying a crate of champagne, the extra money for Australia post really should be expensed. That way, the customer can just go to the local Australia Post for pick up. Cheers , Matt.”
“I would purchase more if were able to move a little on the price.so think if i purchase in large qtys a small discount of 5 to 10% is fair.
Thanks John”
“Great price and excellent selection of wines. Was happy that they had the Chardonnay I was looking for. Delivery took a little longer than expected but very happy overall.”
“Shopping and purchasing process was a breeze. Had no troubles with those processes, however package arrived with outside packaging damaged and opened. Was very happy to find my $300+ purchase intact and just a few minor scratches on the outside of the gift box. Not really Kent Street Cellars fault, just thankful I don’t have to go through any type of refund process.”
“Today I purchased 6 bottles of Moet & Chandon drinkable with 3 ice cubes but was charged $89.99 per bottle instead of the sale price of $79.99 (code ADDICE). I have left a phone message to be contacted 0439 721703 to rectify.”
“Hi Kent street cellars
The only reason I bought the 2 very good wines is because you are the best seller in that area.
Nothing more than that. If you sell wines cheaper and best, I will buy them all the time.
However, white wine was not the coolest. Cheers Harry”
“Not happy with your couriers..we live down a Battleaxe block and the delivery was left at our mailbox on the street..someone could have easily have stolen it.”
“I asked to be notified when Krug vintage and Grand Cuvée was. Ack in stock and nobody rang from Kent st Cellars yet you are now advertising them.I have since bought $25k of Krug missed opportunity for you guys”
