Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 17,257 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 17,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466,
952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent an email on the poor acurracy of my second bottle of glucose sticks. If I get a response I may modify this because I was happy with the initial product, both glucose and keto sticks”

Helpful Report

Posted 5 years ago

“I was sent faulty strips, was told they would be replaced and never received the replacement”

Helpful Report

Posted 5 years ago

“I bought a GK+ meter less than 2 weeks ago and reached out to support via FB messenger last night. The person that responded this morning was snarky, unable to comprehend what I was saying, made illogical relies, offered no valuable assistance whatsoever and ultimately told me I would be required to video myself using the machine to receive any further support. I am appalled at the lack of customer service I received. I didn't one time ask for a refund or exchange, I was simply reaching out for support. First, your support members should be able to comprehend on a basic enough level to offer support. Secondly, as a 50 year old, disabled woman that lives alone - being required to videotape myself while using the meter in order to get someone to assist me with my questions and issues is appalling. I originally chose ketomojo over the keto coach because I wanted the convenience of the dual monitor. I placed my order, including plenty of extra lancets and testing strips. Well, based on the terrible experience I had this morning with your support person, I will be taking the loss on the money I spent with your company and going to keto coach. Not only have you lost a new customer that would have been a continuing customer, but I will now be sharing my experience in every keto fb group, keto instagram account and on every keto youtuber channel I follow. In the few hours since this occurred I have already changed the mind of several members in one fb group trying to decide what product to purchase. I will continue to share my bad customer service experience with everyone in hopes of saving them from this same experience.”

Helpful Report

Posted 5 years ago

“The glucose test strips are not accurate. When I compare the results against 4 other meters the Keto-Mojo is substantial off from a Freestyle, FreestyleLibre CGM (continues glucose monitor) and 2 Microdot Xtra meters. I have not done any test with the Keto strips but I have no confidence in this meter.”

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Posted 5 years ago

“I need help. I need to chat with someone today! I tried to trade-in my Keto-Mojo and code did not work. Today I tried to trade it in with a different offer and it tells me mine has already been”

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Posted 5 years ago

“To complicated to return unused products after upgrading!”

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Posted 5 years ago

“The pen broke on the third use and their customer service had failed to handle it. They wanted a video of the pen. I can only send photos which I did (7 in total) and still no response. I had to order another pen in order to use it. What a poor excuse of customer service.”

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Posted 5 years ago

“I ordered on 2021-03-13, still I haven't seen any delivery. What is happening?”

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Posted 5 years ago

“La data di scadenza delle strisce che mi avete inviato (giugno 2021) è prossima alla data ricezione e questo fatto mi preclude di utilizzare il prodotto secondo la procedura adottata. Tre mesi di adottabilita’ del prodotto lo rende scarsamente utilizzabile. È la prima volta che acquisto le strisce e sono veramente deluso di questa prima esperienza. Cordialità. Flavio Bruzzesi”

Helpful Report

Posted 5 years ago

“The finger pricker with the kit is not strong enough and the needles are too short. when I complained I was told to go to the store and buy other brands. I should be supplied with needles and a plunger that works or given a credit for more test strips at the least.”

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Posted 5 years ago

“I purchased 60 ketone strips and the first 5 or 6 didnt measure a reading. For the costs i cannot afford to waste that many.”

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Posted 5 years ago

“The package had already been open. If I want to buy opened products I buy demo ex to demo price.”

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Posted 5 years ago

“You spam your users. Stop with all the emails. Even after unsubscribing you keep emailing.”

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Posted 5 years ago

“You can’t address customer issues”

Helpful Report

Posted 5 years ago

“I have requested several times to send me to Cyprus (even the strips). To be accommodated is one thing but noone replied to my request (even I purchased the machine via a relative address in Greece aka much more expensive on logistics)”

Helpful Report

Posted 5 years ago

“I purchased ketone testing strips that do not work with my monitor. The website did not indicate the meters that work with these strips, as it was not clear. I have called the customer service number twice, left voice messages and have not received a return call. I posted on Keto Mojo's Facebook page inquiring on how to return the strips and never received an answer. Horrible customer service.”

Helpful Report

Posted 5 years ago

“You did not inform me you were discontinuing my product and offering a discount on a replacement until after I received my test strips. When I finish my test strips, I'm finished with you as your customer. An honest company would disclose before, not after my transaction was fulfilled.”

Helpful Report

Posted 5 years ago

“I placed an entire née bundle and received a starter kit. I emailed you’ll to notify you 3-4-21 and it’s 3-19-21 and I still haven’t received the strips to continue with my journey!!!”

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Posted 5 years ago

“I went to the website to re-order my test strips. I was offered to upgrade my non GKI device to the new one and all I had to do was pay the price of the strips and return the old device in the enclosed envelope. But when I went to checkout the price changed and i was being charged $129.99 for strips and a new device. The whole new kit doesnt even cost that much! Why would I swap? The original page that showed the deal and the emails are VERY misleading and I am seriously considering using another brand entirely.”

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Posted 5 years ago

“The lancet device was broken when received. I had to send pictures after answering several questions numerous times. Upon receiving the new lancet device, it was different from what was sent with my kit. The new device is hard to open and the lancets are difficult to load. It appears they just sent something to get me out of their hair. These people don’t care!!”

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Posted 5 years ago

Keto-Mojo is rated 4.7 based on 17,257 reviews