Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,230 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,230 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Well packaged. Good price”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear you were pleased with our fast delivery and that your order arrived well packaged. We always strive to offer great prices alongside quality products! We appreciate your support and hope to see you back again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Easy to order and to pay Prompt delivery Excellent”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our ordering and payment process easy and that your delivery was prompt. Your satisfaction is our top priority, and it’s great to know we met your expectations. We look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Everything was perfect arrived in a few days. My family loved their gifts.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that everything arrived quickly and that your family loved their gifts. It's always wonderful to know our products bring joy to others. We truly appreciate your feedback and hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“I really like them.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you really like your items. Your support means a lot to us, and we truly appreciate you taking the time to share your feedback. We hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Delighted with the Christmas decorations I bought; excellent quality; excellent value for monery”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fabulous 5-star review! We're absolutely delighted to hear that you love the Christmas decorations and find them to be of excellent quality and value. We strive to provide our customers with products that enhance their festive celebrations, so your feedback truly makes our day! Wishing you a joyful holiday season filled with beautiful decorations! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Have bought lots in Kilkenny shop over years and happy with purchases but unfortunately this item was a gift and after few days the Gionni logo came off the bag .”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your 3-star review and for being a loyal customer of Kilkenny Design! We’re happy to hear that you've enjoyed previous purchases, but we’re truly sorry to learn about the issue with the Gionni bag. Quality is very important to us, and it’s disappointing to hear that the logo came off after such a short time. Your feedback helps us ensure we maintain our high standards, and we appreciate you bringing this to our attention. We hope to see you again soon, and we’re here to help with any questions you might have. Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Delivered promptly in good condition. Happy with Galway Crystal good glasses”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your Galway Crystal glasses were delivered promptly and in excellent condition. It's wonderful to know that you're happy with your purchase! We appreciate your support and hope you enjoy using your new glasses for many special occasions. Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Ordered a gift card. My friend purchased some Gin and tonic glassware. She loves them.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that your friend is enjoying the gin and tonic glassware. It’s always wonderful to know our products are bringing joy to our customers and their loved ones. We appreciate your support and hope to see you again soon for more gifting adventures! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Love shopping online ..Great value..prompt delivery..always great products.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you love shopping with us online and that you're happy with our great value and prompt delivery. It’s always our goal to provide quality products that our customers can enjoy. We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“I have recommended this shop to all my friends. I live in the UK but have Irish relatives and so it is easy to send gifts direct to them from Ireland. When I've had a couple of issues myself with some pieces of crockery, they have immediately sent me replacements to the UK and are very good at swift communications.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you highly recommend our shop and find it easy to send gifts directly to your Irish relatives. It’s wonderful to know that our team was able to assist you promptly with the issues you encountered. We strive to provide swift communication and service, and your feedback truly brightens our day! We appreciate your support and hope to serve you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Great product very friendly good customer service, what more can I say.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're happy with our product and that our customer service made a positive impression. We always strive to provide a friendly and helpful experience for our customers. We truly appreciate your kind words and hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Product arrived at a much better price than stateside and in just a few days time. It's just as expected - beautiful Barbour jacket.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your Barbour jacket arrived quickly and at a great price. We strive to provide our customers with quality products and efficient service, and it’s wonderful to know we met your expectations. Enjoy wearing your beautiful jacket, and we hope to see you back again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“When we visited Ireland this year, we loved Kilkenny Design when we were there and brought home a handful of treasures. However, we forgot to get a gift for one family member and visited Kilkenny Designs' webpage and found just what we wanted!”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you adored your visit to Kilkenny Design and that you found just what you needed on our webpage. It’s wonderful to know you were able to bring home some treasures and continue your shopping experience with us online. We truly appreciate your support and hope the gift brings joy to your family member! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“The shoulder strap of the Orla Kiely bag that I purchased was shorter than normal.. that was really disappointing 🙁”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback and for taking the time to leave a 3-star review! We're truly sorry to hear that the shoulder strap of your Orla Kiely bag was shorter than expected, and we understand how disappointing that can be. Your insights are incredibly important to us as we strive to ensure our products meet our customers' needs. We hope you continue to find items that you love, and if there’s anything we can assist you with, please feel free to reach out. Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Product was fabulous....just what I wanted”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the product was exactly what you wanted. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We hope you enjoy your purchase, and we look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Fast delivery”

Helpful Report

Posted 6 months ago

Hi Bonita, Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced fast delivery. We know how important it is for our customers to receive their orders promptly, and your feedback really motivates us to keep up the good work. Thanks for being a valued customer, and we hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Bought the absolute t bar bracelets as gifts . Very disappointed with them . To me they look cheap and the fact they came in a little bag instead of a box made them look cheaper again. Delivery was fast.”

Helpful Report

Posted 6 months ago

Hi Helen, Thank you for taking the time to share your feedback. We're sorry to hear that the T-bar bracelets didn’t meet your expectations. We always strive to provide quality products and packaging, and your comments about the presentation are valuable to us. It's great to know you received your order quickly, and we hope to have the opportunity to serve you better in the future. Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Item not fit for purpose”

Helpful Report

Posted 7 months ago

Hi Caroline, Thank you for taking the time to share your feedback. We’re sorry to hear that your item was not fit for purpose. We understand how disappointing it can be when a product doesn’t meet your expectations. Your comments are important to us, and we are committed to ensuring our products and services align with our customers' needs. Please feel free to reach out to us at info@kilkennygroup.com so we can assist you further with this matter. We appreciate your input and will work to improve based on your experience. Kind regards, Kilkenny Design Team

Posted 7 months ago

“I have 2 pieces a bracelet and a necklace I love them. The only problem I have is the catches are so tiny it is nearly impossible to close them. I only take them off when I have to have medical procedures. A Niger catch would be perfect.”

Helpful Report

Posted 7 months ago

Hi Carmel, Thank you for your thoughtful 4-star review! We’re so pleased to hear that you love your bracelet and necklace. We understand that the tiny catches can be quite challenging, and your feedback about a larger catch is invaluable. We are continuously looking for ways to improve our products, and your suggestion will be taken into consideration. We appreciate your support and hope you continue to enjoy wearing your pieces! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Purchased a pair of Earrings online. Parcel arrived with the incorrect earrings delivered. After numerous attempts to make contact with the Company, and listening to an automated message that 'all our Customer Service 'Agents' are busy' I eventually got to speak to a person. I explained their error. She asked for a photo of the earrings which I received. This I emailed to her. I was then asked a second time to send the same thing. I then had to ring her to tell her she had got what she was asking me for. Kilkenny did not have the earrings which were advertised on it's website. It would/ could not get the correct earrings for me. The Company refunded the purchase price and the incorrect earrings were picked up from my home. No email was received apologizing for their error. I would not recommend buying anything online from Kilkenny. You might not get what you buy. It is not a professional operation and Customer Service is poor.”

Helpful Report

Posted 7 months ago

Kilkenny Design is rated 4.5 based on 3,230 reviews