Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,230 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,230 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order in under 2 days - Great service”

Helpful Report

Posted 7 months ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received your order quickly. Providing great service is our top priority, and we're so glad you had a positive experience. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“I ordered a McNutt Spearmint Check Wool Scarf. It arrived stuffed into too small a cardboard box just bare, no tissue or wrapping around it, and another item - a jewellery box stuffed in on top of it, again no protection around this gift item. Scarf was a gift too so imagine the crumpled state it was in! Also the image of the Scarf on the website is not the same Scarf worn by the model. Had purchased on the basis of the model image when one scrolled left. Not the service one would have expected from Kilkenny Design based on their instore experience. Recommend if you can't do online shopping to a high standard then don't try, it damages the perception and the brand. Delivery took 7 days from order. Only that I needed the gift urgently I would have returned the Scarf. Certainly makes it look as if you have no value on your customer service or on your merchandise.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback regarding your recent experience with us. We’re truly sorry to hear about the condition in which your scarf arrived, as well as the discrepancies with the product image. We understand how disappointing it is when expectations aren’t met, especially for a gift. Your comments about packaging and presentation are noted, and we assure you that we are committed to improving our online shopping experience to reflect the quality we pride ourselves on in-store. We would ask that you contact us at info@kilkennygroup.com to asist you further. We appreciate your feedback and will take it into account as we work to enhance our service. Kind regards, Kilkenny Design Team

Posted 7 months ago

“5 out my 10 candles arrived broken”

Helpful Report

Posted 7 months ago

Hi Mary, Thank you for bringing this to our attention. We’re very sorry to hear that five of your candles arrived broken. We understand how disappointing it is to receive damaged items, and we strive to ensure all orders are handled with care. We value your feedback and are committed to improving our packaging processes. Please reach out to our customer service team at info@kilkennygroup.com so we can assist you further with this situation. Your comments are important to us, and we appreciate the opportunity to address your concerns. Kind regards, Kilkenny Design Team

Posted 7 months ago

“Ordered an autumn wreath online ,I appreciate it was reduced from €50 to €30 but item was just thrown in a box like a piece of junk.no paper to prevent damage no note. The wreath in bits I had to dump in my recycle bin. As a 75yr old woman I was not in a position to go to all trouble going to post office etc to return. I emailed and explained , They want photos, as I told them in the compst bin, I did not want debri all over my kitchen floor. As a shopper with them for over 25yrs will never shop there again I note an Irish Company based in Kerry. They don't deserve to be in Business.”

Helpful Report

Posted 7 months ago

Hi Bridget, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience with the autumn wreath and that it did not meet your expectations. We understand how frustrating it can be to receive an item that is damaged and poorly packaged. Your concerns are important to us, and we want to ensure we improve our service based on your feedback. We request photos for verification purposes in order to assist further with notification of damaged items and at no stage will we request that you go return this to us. Kind Regards, Kilkenny Design Team

Posted 7 months ago

“Bought a braclet for my daughter in yhe kilkenny branch, out of stock online, but a lovely girl called Marie (I hope I got her name right) sourced one for me. I collected it brought it home but on looking at it didn't think she would actually like it as looks slightly different than the pic online. Brought it back today and I got a different one which was slso inline no problems with refund very professional and super friendly. Thank you Marie”

Helpful Report

Posted 8 months ago

Hi Caitriona, Thank you for your fantastic 5-star review! We're thrilled to hear that Marie was able to assist you in finding the perfect bracelet for your daughter. It's great to know that our team made the return process smooth and pleasant for you. We truly appreciate your kind words and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“I have not received my items and constantly calling their service department, which I do get to speak with someone but never get a call back. It’s very annoying.”

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Posted 8 months ago

“Fast service. Good quality. Will be ordering Patrick cologne again in the future. My husband’s favorite or maybe I should say my favorite.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your amazing 5-star review! We're delighted to hear that you enjoyed our fast service and great quality, and it's wonderful that Patrick cologne is a favorite in your household. We can’t wait to serve you again in the future! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“Good customer service and no delay”

Helpful Report

Posted 8 months ago

Hi Joan, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced good customer service without any delays. Your kind words are truly appreciated! We can't wait to welcome you back soon! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“Sadly it is costing me an additional £73.12 in import charges for UPS to bring the two Orla Keily bags I have purchased to my home in England making it my worst value purchase of the year and a painful disappointment 🥺😥😢”

Helpful Report

Posted 8 months ago

Hi Bob, Thank you for sharing your concerns with us. We’re genuinely sorry to hear about the unexpected import charges related to your recent purchase and that this has led to a disappointing experience. We understand that added costs can certainly impact your overall satisfaction, and we truly appreciate your feedback on this issue. Your experience is important to us, and we will take it into account as we continue to improve our services. If there’s anything we can do to assist you further, please do not hesitate to reach out. Kind regards, Kilkenny Design Team

Posted 7 months ago

“Always have excellent customer service from Kilkenny Design. Orders are delivered quickly and beautifully packaged. Any issues are dealt with immediately and in a courteous manner. I'm always happy to shop with Kilkenny”

Helpful Report

Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you've consistently received excellent customer service from Kilkenny Design. It's great to know that your orders arrive quickly and beautifully packaged. We truly value your kind words and look forward to continuing to provide you with a wonderful shopping experience! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“A truly wonderful experience displayed to perfection with a wide selection of items to chose from.”

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Posted 8 months ago

Hi Rita, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a truly wonderful experience with us and appreciated our wide selection of items. Your kind words mean a lot to our team! We look forward to welcoming you back in the future! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“Good experience and happy with my purchases”

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Posted 8 months ago

Hi Sandra, Thank you for your fantastic 5-star review! We’re so glad to hear that you had a good experience and are happy with your purchases. Your satisfaction means the world to us! We look forward to seeing you again soon! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“Kilkenny shop is always well laid out and easy to walk around. The staff are always happy to help and very friendly.”

Helpful Report

Posted 8 months ago

Hi Mary, Thank you so much for your lovely 5-star review! We're delighted to hear that you enjoy the layout of our Kilkenny shop and that our staff provided you with friendly and helpful service. We truly appreciate your kind feedback and look forward to seeing you again soon! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“Very easy to shop online.”

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Posted 8 months ago

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you found shopping online with us easy. Your feedback means a lot, and we strive to make the experience smooth for all our customers. We look forward to your next visit! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“Efficient online order delivery service. Great offers”

Helpful Report

Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our online ordering and delivery service to be efficient. We strive to offer great deals, and it’s wonderful to know that you’re enjoying our offers. We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“It's always a joy shopping in Kilkenny Shop! Gorgeous, quality products. Great to be able to buy local, buy Irish! And so easy (almost too easy 🙄) to buy online!”

Helpful Report

Posted 8 months ago

Hi Aisling, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that you enjoy shopping at Kilkenny Shop and appreciate our quality products. Supporting local and Irish businesses means the world to us, and we’re thrilled that you find our online shopping experience so convenient (maybe a little too convenient! 🙄). We can’t wait to see you back in store or online soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“I love this shop! If I had more money, I would buy your products every week. You are totally reliable and very friendly. your prices are reasonable. Thank you and keep on the good work!!!”

Helpful Report

Posted 8 months ago

Hi Meike, Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear how much you love our shop and find our team friendly and reliable. Your support means the world to us, and we’re thrilled that you appreciate our reasonable prices. We look forward to seeing you again soon, and we hope you find even more treasures next time! Best wishes, Kilkenny Design Team!

Posted 7 months ago

“I returned my order by post. Have yet to receive a refund despite contacting customer service twice”

Helpful Report

Posted 8 months ago

Hi Caroline, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you have not yet received your refund. Mu colleague has been in contact last week, you may need to check your spam folder to see this email. Thank you for your understanding and patience. Kilkenny Design Team

Posted 8 months ago

“Easy to order. Prompt delivery. Got what I ordered. Reliable and good quality.”

Helpful Report

Posted 8 months ago

Hi Claire, Thank you for your fantastic 5-star review! We're so pleased to hear that you found the ordering process easy and that your delivery was prompt. Reliability and quality are what we strive for, and your feedback truly brightens our day. We appreciate your support and look forward to serving you again! Best wishes, Kilkenny Design Team!

Posted 6 months ago

“Ordered glass items, delivery was quick and items were packaged well.”

Helpful Report

Posted 8 months ago

Hi Zoe, Thank you for your fantastic 5-star review! We're so pleased to hear that your glass items arrived quickly and were well-packaged. We strive to ensure our products reach you safely and efficiently, and your feedback is truly appreciated. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 6 months ago

Kilkenny Design is rated 4.5 based on 3,230 reviews