Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,270 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,270 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to negotiate. Item delivered promptly. Parcel tracking info correct.”

Helpful Report

Posted 1 year ago

“Was very satisfied!”

Helpful Report

Posted 1 year ago

“Items arrived in a timely manner & were of excellent quality”

Helpful Report

Posted 1 year ago

“Kilkenny online shop. Bought silver jewellery When I received the piece of jewellery which I paid 120 euro for.. The chain was badly tarnished. I returned to the shop and staff were very helpful. No problem with that. But I will never buy jewellery online again from Killkenny Design.”

Helpful Report

Posted 1 year ago

“A great selection of Irish crafts and gifts. Did an online purchase, got free delivery and it arrived very quickly.”

Helpful Report

Posted 1 year ago

“Excellent quality and fast delivery Thanks”

Helpful Report

Posted 1 year ago

“Very easy to navigate site. Super fast delivery .”

Helpful Report

Posted 1 year ago

“Quality products at reasonable prices and whether in store or online always efficient and reliable”

Helpful Report

Posted 1 year ago

“Excellent service and easy website to navigate plus love supporting Irish ☘️”

Helpful Report

Posted 1 year ago

“I ordered a package that was to be a present for Christmas. After 2 weeks of waiting and tracking the package I contacted the shipping company who confirmed that the package had been registered with them but they had not yet received the package. I then decided to contact Kilkenny design. I finally got through to an external customer service who said they would pass on my message. Later that day I received an email which didnt address my issue, they just resent my tracking number. I replied and had to re-explain the issue and ask why it has taken so long and when it will be here. I was told I would have to wait until the new year for my package to be shipped with no indication of when I can expect it to be shipped. Over all I found the customer service experience dismissive. I completely understand Christmas is a hectic and busy period and I would have been much more understanding if customer service had been more attentive.”

Helpful Report

Posted 1 year ago

“Very happy with Kilkenny website, and product however I would the delivery period too long. I did not find this easy to follow up inspite of delivery tracking and way to contact delivery company.”

Helpful Report

Posted 1 year ago

“Very pleased with order and with delivery”

Helpful Report

Posted 1 year ago

“Excellent products and service”

Helpful Report

Posted 1 year ago

“Always a pleasure to buy from the Kilkenny Store, top quality items. Thank you and Happy Christmas to all.”

Helpful Report

Posted 1 year ago

“I am so grateful for the time we were able to spend in Ireland and visiting the store in person and now a decade long relationship, we’ve had this amazing retailer! Regardless of the event, I always go to their website and find the perfect gift. Thank you Kilkenny… A premier retailer, where the client always comes first!”

Helpful Report

Posted 1 year ago

“Website easy to navigate, gorgeous gifts and really quick delivery. Great to shop with”

Helpful Report

Posted 1 year ago

“Was in Kilkenny Design in Galway last evening and it was very busy. I purchased items worth €140 as a Christmas present - not cheap, but there was nobody to wrap my gift upstairs. One lady was asked and she politely stated that she was off at 6 and did not have time. Then along comes Ciara, a young beautiful pleasant girl with a wonderful smile who assured me she would wrap my gift. No problem. And she did. She took her time and made my expensive gift look twice the price. This lady actually made my evening in Kilkenny Design. It is because of her 'Can Do' attitude that I would go back there again. Thank you Ciara.”

Helpful Report

Posted 1 year ago

“I consider useless ,would never again purchase off you, wanted to send the bag i bought ,rang 3 ties ,was told the ao office would ring me back, the mani met said he didnt know what ti do. Nobody has ran since.I am left with a handbag i dont wabt.disgraceful.”

Helpful Report

Posted 1 year ago

“Great selection to suit all taste's and budget's , for presents for friends and family or to treat yourself no better than kilkenny design either in the shop or online, great delivery service.”

Helpful Report

Posted 1 year ago

“Very happy with my online purchase from the website through to prompt delivery.”

Helpful Report

Posted 1 year ago

Kilkenny Design is rated 4.5 based on 3,270 reviews