Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,030 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt”

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Posted 2 years ago

Dear Catherine, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We greatly appreciate your kind words and support. Very prompt customer service is something we pride ourselves on, and we are thrilled to hear that you had such a positive experience! Once again, thank you for your rating and for choosing Kilkenny Design. We can't wait to serve you again soon. Best regards, Kilkenny Design Team.

Posted 2 years ago

“Quick delivery & great Orla Kiely products.”

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Posted 2 years ago

“Excellent service as always quality products”

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Posted 2 years ago

“Last item I ordered incorrect sweater arrived , correct brand incorrect Colour . ???”

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Posted 2 years ago

“Great products. Delivery on time and fantastic customer service”

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Posted 2 years ago

“Hi..can i suggest that for online sales u send sme bags with the products. I buy as presents and would be nice if there was an option to include the kilkenny design carrier bags. Thank you”

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Posted 2 years ago

“i love it but the box is open when i received it from An post”

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Posted 2 years ago

“Very prompt service and I was very happy with the purchases. My only issue is with your packaging, very large carboard boxes and a huge amount of brown paper all for quite small items. It is such a waste. Otherwise all good.”

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Posted 2 years ago

“Great quality product and great sales”

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Posted 2 years ago

“The staff are so helpfull and professional its a joy to shop with you. Occasionally I shop online but mostly visit the Nassau St store. Keep up the great work 👍”

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Posted 2 years ago

“All items received in perfect condition and arrived when promised.”

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Posted 2 years ago

“Products were exactly as advertised on website and delivery was good.”

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Posted 2 years ago

“Excellent customer service. We ordered mugs online and one was chipped when it arrived - damaged in the post. We contacted Kilkenny Design and they had a replacement out to us very quickly. We will definitely be buying them them again.”

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Posted 2 years ago

“Kilkenny shop is fantastic. Excellent value for money. The way my products were so carefully wrapped was amazing”

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Posted 2 years ago

“The Kilkenny Shop used to be one of the top quality shops in Dublin but sadly the quality of the goods has deteriorated apart from the new designers Lennen and ? (Their garments are first class). I purchased a jacket on line recently but when it arrived it was of poor quality, badly cut with no shape and it didn't fit. I ordered the correct size but what arrived was not as described in the advert. I returned it yesterday in person for a refund but he assistant refused to refund the postage of 5.95 Euros. This should have been refunded as the goods were "not fit for purpose". I then went looking for a fleece that was advertised on the website only to find inferior quality once again. Most of the fleeces had a note pinned to them saying "returned unwanted". These notes speak for themselves. The staff however are still first class and go out of their way for the customers. It is the quality of most of the goods that has deteriorated. It used to be my usual shopping place but not any more.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave your review with us. Upon looking into this I can see our team have been in contact with you and the Regatta jacket was returned in store, the delivery charge would not be refunded unless there was a fault with the jacket. The team in store have advised that there are no notes left on the fleeces in store, If you would like to discuss this further please send an email into info@kilkennygroup.com and we will be happy to assist you further. Thanks, Laura

Posted 2 years ago

“Lovely variety. Pleasant staff”

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Posted 2 years ago

“Fabulous quality as always, ordered and received within the week. Mighty service”

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Posted 2 years ago

“Good company to do business with”

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Posted 2 years ago

“The shop was very well stocked and the staff most helpful and courteous. Definitely recommend it to my fsmily and friends”

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Posted 2 years ago

“I bought a coat online and it was the wrong size. I took it back to the kilkenny shop and there was no problem with changing it for a different size. The staff were very helpful and friendly.”

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Posted 2 years ago

Kilkenny Design is rated 4.5 based on 4,030 reviews