Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,412 Reviews

1 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Priority boarding for one flight instead of two. I paid for priority boarding for my flights Vienna-Paris. After 3 days I got many emails saying that they add it to only one flight and for another one they didn't. I thought it was a joke because the whole reason why you're doing that - is you want to bring a trolley on board. But having it only one way doesn't make any sense. So, they refunded Priority Boarding for Paris-Vienna but left one for Vienna-Paris. I told them that pls refund me everything Priority Boarding for both flights. And they're telling me about the fact that they can't and telling me that it was a 'technical problem' to book Priority Boarding for one of the flights. So the operator was like, I cannot do it for the flight back, but who cares, let's do it for a flight to the place and refund a back one. How should I use it? I just have no words. Never using this service again. I simply have no words. Ofc they won't do anything about it. But it's not how service should work. It has no logic behind it.”

Kiwi.com 1 star review on 22nd November 2022

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Posted 2 years ago

“Wish if I could give 0 stars. Booked flight for my husband from Perth to India with a layover in kuala lumpur. These scum bags didn't mention that he needed on arrival visa for changing the connecting flight. He got refused by immigration to catch his 2nd leg of flight. Sitting at the airport wasted his half way tickets. Had to wait that night as there were no flights left with air asia. Had to book other flights from kuala lumpur to kolkata and then kolkata to delhi and then booked a train for his final destination. Wasted $2000 and whole 2 days to reach at home. PLEASE DON'T BOOK WITH THESE BLOODY THEIVES. THEY DONT HELP YOU AT ALL. UPON CALLING THE IDIOT LADY OVER THE PHONE ASKED MY HUSBAND TO CONTACT LOCAL EMBASSY IN MALAYSIA MEANWHILE HIS NEXT CONNECTION MISSED OUT.”

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Posted 2 years ago

“I wish there was an option for zero stars because that's what I would give them. My international flight to the Lima airport was delayed from another airlines and Kiwi DID NOT understand or consider the circumstances that an aircraft caught on fire Nov 19 restricting my flight to the Lima airport,which rendered my Nov 20 flight to be insufficient. They did not work with me at all and did not display and empathy or consider an exception. They are the worst ever and should be shut down”

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Posted 2 years ago

“If I could give a negative, I would. We missed a connection and I had to rebook after I paid this joke of a company. Then, after our trip on the way back, the airline did not find our other booking and I had to rebook out of pocket again to get home. They put us on hold several different times for hours and never resolved. I have been fighting the credit card company for reimbursement!! NEVER use this scam service!!!!!!!!!!”

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Posted 2 years ago

“Avoid them at any cost. I got stuck in another county and lost my job and my apartment and everything. Almost got banned to enter county again due visa is out of date and a lot problem and Costs to pay and they will not help you rebook in time to have to do it all even if you have all guarantees and their policy is to find new nothing they will find ways to put blame on you or others, all their fault. They could be put in jail all Of them. Cause I chatted with 100 of them supporters they change people all time and no one stays with you all the way. No numbers to call and they think they can call you when you in another country with no number, no email contacts no number and no no no risky as hell. They did not inform when changes of flights or time and you will miss it and all of your connections flights too. And refund time is 1 year if not more. And other refunds was not even given due they do everything to put blame on you if you don’t do right and they know the laws/rules way better than you cause scammers and will do all in their power to not give you compromises nor refund. They are a very high risky and very bad bad bad bad bad bad bad bad. Avoid at any cost. I’m stupid to give them chanses, now I lost 3.000 euro on just nothing. Tickets normally are the most expensive there too , there’s a cheaper ones a-lot of them other apps/pages. 3 Rd chanse and lost my life cause them, I explained my situations and they give no compromise for my lost of ticket and life lost costs of everything I had. I Russian roulette would give you less risky than this. A gambler have bigger safety to win than you to make safe travel.”

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Posted 2 years ago

“詐騙不退款 Fuc*ing customer service. Pretend you don't understand people. Please don't give me a hard time. Airlines have said can return, but also deliberately not refund, deliberately difficult, really not personal, animal. 兩年前退不下來到現在，直接來email說不退了！笑死直接不演115486349”

Kiwi.com 1 star review on 15th November 2022

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Posted 2 years ago

“THE WORST SERVICE EVER. I accidentally cancelled my flight and called them the very minute to undo the mistake. The result? I LOST ALL MY MONEY because they did nothing about it. STAY AWAY!”

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Posted 2 years ago

“Please never book with this company is the mast horrible and worst company ever we lost a lost money to trust this kiwi.com big F..... never anymore with them don't try if don't wanna losing your times and money thx Mauro”

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Posted 2 years ago

“The 1.1 star rating says it all...I'd give 0 stars if it was possible - SCAM!!!”

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Posted 2 years ago

“Cannot get reach to support at all!! When they made money of you regardless your travel was cancelled / postponed etc, you'll never get your money back! Pure scam model! Waiting for a refund for 4 months already no way to get reach to someone for clarification at all (242 058 949 - booking, just in case someone from the company cares at least a bit about their reputation).”

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Posted 2 years ago

“KIWI.com USERS BUYER BEWARE! I learned the hard way after losing the cost of my ticket when I had a thoroughly documented medical emergency of a heart attack while in the airport, resulting in me having to go to the emergency room instead of making my flight. Even though the airline had agreed to reimburse me for my flight KiWI.com refused to process my reimbursement. Please note the THREE REASONS you should never buy your ticket using KIWI.com as an intermediary. #1). Once you purchase a ticket on KIWI.com, you are essentially forfeiting your right to deal directly with the airline you are flying to handle any legitimate dispute you might have (i.e., medical emergencies, refunds, lost luggage, etc.). All disputes, refunds, or reimbursements can only be handled through KIWI.com and its incredibly narrow definition of what constitutes an emergency. #2). According to KIWI’s customer service agent, they do not follow international regulations (i.e., lost delayed luggage or medical emergencies) for legitimate emergency-related disputes. #3). Also, according to this same agent, KIWI has no real customer service support to communicate with should something go very wrong. And let's face it, more goes wrong these days than right, with air travel! They don’t even have an address to submit demand letters regulated by US law. The best you’ll receive in terms of support is a pseudo-robo customer service “person” claiming to be the final arbiter of any dispute. SO, IF YOU USE KIWI AND HAVE ANY SORT OF TRAVEL EMERGENCY THAT ENTITLES YOU TO REIMBURSEMENT BY THE AIRLINE ITSELF, BECAUSE YOU BOUGHT YOUR TICKET ON KIWI.COM, YOU ARE COMPLETELY SCREWED!”

Kiwi.com 1 star review on 3rd November 2022

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Posted 2 years ago

“Awful customer experience. No communication whatsoever. It has taken almost 13 months for my refund to come back to me. The amount I've been offered is a third of what I paid for the flights in the first place. I only cancelled my flights because there was a change of dates which meant I couldn't go. The other options were to pay significantly more and have a layover for several hours. Don't bother using them, always just book direct. Worst customer experience I have e ever had”

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Posted 2 years ago

“Extremely disappointed in Kiwi's policy to not refund or assist in any way if I no longer need to Checked luggage. I paid $80 for checked luggage and will definitely not be using Kiwi again”

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Posted 2 years ago

“Kiwi sold me a ticket from Mexico City to Orlando with a layover in Cacun that was so short it was essentially impossible for me to arrive to my next flight!! After talking with customer service they blamed me for poor "time management" even though it is clear there is no way on earth I could have made it to my flight on time. If you are buying a ticket with 2 different airlines that is international know that you need at least 2 hours of layover because check-in closes 1 hour prior to departure.”

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Posted 2 years ago

“They are such a terrible company. I've been working for 9 months to get my refund. They only have "chat" customer service. They are just scamming robots. Never book with them.”

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Posted 2 years ago

“No human to reach for help. at best, you get a chat with an AI, or just send a message, and hope for a reply. For a refund, you get credit on their weibsite, so you'll HAVE TO use this horrible service again, or you get a refund back to your card/account 3 months later.... that's THREE MONTHS LATER. They're REALLY GOOD at taking your money, but after that, they don't exist for help.”

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Posted 2 years ago

“I booked two tickets and paid £1706GB from kiwi.com.when arrived at the airport they checked and informed us Kiwi provided a fake reservation number. Tickets were not showing in the system. We stayed there for almost 6 hours and Kiwi.com didn't do anything. I have had very bad experiences with kiwi.com”

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Posted 2 years ago

“I paid for a booking. They then sent me a message saying one of my flights legs had been canceled. They said I had to cancel my whole trip because of this. When I went directly to the airline the flight was available. Kiwi said cancel the whole lot, wait 3 months for a refund and they didn't know how much I would be refunded. You can't talk to anyone by phone or chat. THIS IS A SCAM COMPANY. DO NOT USE THEM.”

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Posted 2 years ago

“Our flight was re-scheduled more than 48 hours earlier. Kiwi.com refused to refund anything or re-schedule new flights without double cost. Sorry, you get 10 eur discount.”

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Posted 2 years ago

“Kiwi.com is the worst and caused us to lose $10,000 on our trip to Bali! They completely screwed us over on our flights from the US to Bali, Indonesia this summer and it was so bad that the airline wouldn't even let us on our flight- stating that no one should have ever sold us these tickets because they were unusable due to visa situations quickly changing on a certain leg of our flight. Kiwi had never contacted us prior to our trip about the changing visa situation- so we had absolutely no idea we needed this extra visa. So there we are stuck at the gate 3 hours before our flight, with Qatar airlines calling Kiwi.com and talking to them (ended up at the check-in counter for 1.5 hours with no one from Kiwi offering to help us out or re-route the flight). The gate agent told us were were completely out of luck and that kiwi should have never sold us these tickets. We ended up having to pay an extra $7k for 2 one-way tickets for Bali on another airline that left the next day and we also missed an entire day of our trip. After the trip, we had Amex dispute the charge with Kiwi.com and Kiwi denied their wrong doing of selling us a completely unusable tickets- costing us an extra $3k in refunds Kiwi would not give us for the bad airline tickets. I will never book with them again. STAY AWAY. Afterwards, I googled it to see if this same experience had happened to other people- AND IT HAD! What a dishonorable company!”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,412 reviews