Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,425 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,425 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most dreadful company on the earth! Me and my friend booked flights to Benidorm due to fly in the November for the fancy dress festival. We got an email from kiwi in the August telling us they had cancelled our flights. We had to pay a fee of 17.95 to get our refund quicker. We never received any of it back. I emailed, called which I got a £45 bill for when I got through. After commenting on a post of there’s on Facebook I got a reply saying we weren’t entitled to any of the refund. Absolute scam merchants. Never again would I use these cowboys!!! Booking ref was 145535929”

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Posted 2 years ago

“Feels like a "scam" My trip was 50% overcharged with terrible 8-hour layover. Had I booked the flights myself, It would save me $300. And the support is insufficient. Disappointed. + They want to take down my review. How could kiwi.com just deny the fact, what actually happened? It was my true experience, I have witnesses and booking number for the trip.”

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Posted 2 years ago

“I had a terrible experience traveling with kiwi.com. One of the airline tickets I purchased was rescheduled hence delayed and it seemed like every step of the way was a hassle. Customer service was unhelpful and unresponsive, and I was left stranded at Dubai airport. In addition, their kiwi.com guarantee is a joke and I ended up spending double the money I anticipated as I had to book a new flight at the last minute from Dubai to London. I would not recommend kiwi.com to anyone and will not be using their services again in the future. I really wish I had seen all their customer reviews online before engaging with them. AVOID!!”

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Posted 2 years ago

“If I can prevent other people from being robbed I will be glad. Kiwi is a four letter word for scam. During the Montreal mess in July I spent three days waiting at the airport for flight after cancelled flight. Air Canada refunded my 680€ that night, unfortunately to Kiwi & not to me. Six months of lies and bots and no money from them. It is unbelievable. I am filing a police report, and there is a group of us trying to shut the dishonest thieving company down in Europe, Book directly with the airlines & never ever ever use Kiwi. Total scam operation, thousands have been robbed, and zero possibility of contacting the company. The absolute worst. Thomas Ryan”

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Posted 2 years ago

“DO NOT USE THIS BOOKING SITE. INSTEAD OF BEING CHEAPER, IT WILL BE TWICE THE AMOUNT OF OTHER BOOKING SITES! I booked a flight on Kiwi.com and got the confirmation email with a big green bottom indicating that: "You can change your trip up to 48 hours before the journey." Then I decided to change the departure time to a later hour the same day and got the confirmation of the change. A few days later, I log into my credit card website and discovered I've been charged twice for the same flight. I immediately called Kiwi.com to inform them of their mistake and their response was that when I did changes to my itinerary they created a new ticket not by mistake but by default. So, I was charged the full price of the original booking and the full price of a second booking to accommodate my changes in the itinerary all in less than 24 hours. Again, they pretended to justify that I can be charged twice for the same flight which is a complete scam!!! I don't know how they have been getting away with these fraudulent practices but I hope this review prevents other customers from becoming victims of their scams. Now is up to my credit card to fix this, which I trust they will but other people might not have that choice. Again: DO NOT USE THIS BOOKING SITE. INSTEAD OF BEING CHEAPER, IT WILL BE TWICE (or more) THE AMOUNT OF money OTHER BOOKING SITES MIGHT CHARGE!”

Kiwi.com 1 star review on 27th January 2023

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Posted 2 years ago

“100% fraudulent people, scam artists, fraudulent info on there website and even if my fight was canceled DUE TO A HURRICANE, THEY STILL DO NOT REFUND THE MONEY!!!!! 100% FRAUD AND RIP OFF! Flight F92187And fight F91150Flight F92187---Flight F91150 One flight from LAS to ONT and ONT to MCO. I purchased an airline ticket from Las to ont and a connecting flight from there to Orlando on the 27th of September of 2022 for the sum if $603.70 with a Flight F92187---Flight F91150 One flight from LAS to ONT and ONT to MCO. Purchased from kiwi.com and there website CLEARLY STATES that if the flight gets canceled, it's a 100% guarantee of a FULL REFUND! I did not get the ticket(s) and or even show up at the airport because prior to even leaving, herd on the news that the Orlando airport (mco) was shut down due to the hurricane! So ALL FLIGHTS TO ORLANDO ARE CANCELED UNTIL FURTHER NOTICE!!! I tried calling kiwi and if you don't have a flight LEAVING that day, you CAN NOT speak to a representative!!! I called and disputed the charge also did an online chat with Frontier airlines and they state that a refund of the amount of $327.96 WAS ALREADY issued back to the card ending in 9505 (which that card is no longer active by the way due to being issued a new card! The bank DOES NOT see that refund first off! Secondly, I should get the FULL AMOUNT of $603.70 refunded to me for the sole purpose of me NOT getting the services paid for due to a NATURAL DISASTER (HURRICANE) AND THE AIRPORT BEING SHUT DOWN!!!!! I HAVE L have NEVER had an issue with Bank of America, and I do NOT see what the issue is and or why I should be penalized for a natural disaster like a hurricane and my fights being canceled and the airport being CLOSED due to the hurricane! Date of experience: September 27, 2022”

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Posted 2 years ago

“Scam companies”

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Posted 2 years ago

“This is a terrible company to do business with. Recently they booked me a series of flight with very tight connections and when I raised a concern they said not to worry, as I would be rebooked with another flight by them immediately at no charge if I missed the flight due to delays at customs or by the carrier. Naturally this happened. When I informed them they offered me their re-bookings. ALL of them required an insane amount of additional layovers (well over twelve hours) in terrible conditions and late arrivals with more tight connections. There were much better options available but they refused to book me on those flights without a huge additional fee (well over 800 USD additional). When I complained about layover time they said they would be happy to pay for my meals and hotel room that day. They claimed that the average hotel in Bogota, Columbia cost 24 USD per day and that was all they were prepared to re-imburse me. When I said that was ridiculous they offered a tiny refund, but only in the form of Kiwi.com credit that I could only use with them for another terrible flight. I ended up booking new flights at my own expense and losing my other flights with them. I am partially to blame, as I should never have allowed them to talk me into those short layovers and they should never have offered them (two hours per international transfers is simply not enough time), especially with airport staffing issues common now. I put myself at their mercy and got burned. But I will never do business with them again. I am a frequent traveler and am always on the lookout for good agents online. There are many of them. I would strongly recommend you find one other than Kiwi.com. I hope this helped. I should also say my booking number was 315848731.”

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Posted 2 years ago

“Do not use this company, terrible customer service. Unable to honour what they were offering, technical difficulties when booking, got my name wrong when trying to communicate with me which made me wonder how secure they are. Save yourself time and hassle, do not use them”

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Posted 2 years ago

“Didn't get money back despite agreement Didn't get money back despite agreement Bought tickets from Egypt without luggage, but it said luggage could be checked in 36 hours before departure. Spoke to the help desk, English speaking insider, totally impossible to understand, however we were told that they would return the amount as we canceled within 12 hours. Of course that didn't happen. Wrote with support several times with no response. Should probably check trustpilot and facebook in the future before doing business with fraudsters.”

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Posted 2 years ago

“My flight was cancelled by carrier due to weather and since then I try to get my money back it's been 20 days. I think i should hire an attorney.”

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Posted 2 years ago

“Never book with them! They canceled my flight Malta to London February 2022. The options in website wasn’t working. I couldn’t change dates. I lost ticket. They never refund.”

Kiwi.com 1 star review on 13th January 2023

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Posted 2 years ago

“Your app is useless. When you send the booking number you do not get the flight time included. Every other provider supplies the flight times You can not reference your booking number I’ll never use this company ever again Missed flights because of this and a $900 hotel room, $1500 loss. Thanks for nothing Kiwi”

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Posted 2 years ago

“Yes, it feels like a scam. Everything people said online was correct. I experienced no any support from the kiwi.com, you don’t get any refund even within 24 hour of purchase. You pay $1700 for your flight and they cannot even guarantee anything. Its not secured, as I was traveling back to Nepal after 4 years and their flight doesn't allow checked baggage, only 6.8kg carry on allowed 😡are you kidding me? They could not even modify my booking after i requested within 24 hrs of booking, no refunds, no add baggage , in-short nothing. Everyone is like computer robots with same disgusting answers which is not helpful at all. I suggest everyone not to book with kiwi.com , you will feel helpless and your words will be useless.”

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Posted 2 years ago

“Horrible experience! They don't have people that are there to help you after they mess it up, it's like talking to robots. I was supposed to fly from Bucharest to Oslo, and from Oslo to Stavanger. One night before, they have decided to change my flight from Oslo to Stavanger to Oslo- Copenhagen- Stavanger, with a 50 mins layover. This means I m going to Norway, then they send me to Denmark and then they send me back to Norway. I have tried calling, I didn't find any number. So my only option was talking on the chat, with 3 different people. I even gave them the solution and search for another flight that goes to Haugesund( at least I m still in Norway, 2 hours by bus from stavanger and I don't risk staying in vopenhagen because it's not enough time to do the transit). The flight that I have found was through the same airline, which is SAS Airline. I have asked them to do the change for me because I cannot do it by myself and it's more logical to do one flight than two flights, which is paid by the airline anyway. Short long story, they said they cannot fix anything. I even called sas airline and they said the request for the flight change has to be done by the travel agency, which is logic. I advise anyone that wants peace of mind to avoid this travel agency... in my case, I have managed to change the flight exactly as I wanted and was more logical with the help of an awesome employee from Sas ( I am really grateful for his help 🙏). As about kiwi.com.... AVOID!!!”

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Posted 2 years ago

“Waited almost a year but yet to receive my refund.”

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Posted 2 years ago

“A highly unreliable and irresponsible website incapable of accepting responsibility for the errors they make. Check my booking details (322041368) and you'll be able to read the irregularities and misleading information. I advise any passenger to keep well away from this website. My conversation with Kiwi on 4/1/23 "Check-in & boarding passes Tel Aviv TLV – Athens ATH Processing check-in We’re processing your check-in with the airline We’ll notify you as soon as your boarding passes are ready. You’ll find them here and in the app. Isaac Benabu Regarding the last mail I received from you that you are unable to check me in despite all your undertakings that you would: I find your reply unacceptable. How do you allow yourselves to go back on the conditions of booking supplied at the time of booking and accepting my fare? At the very least send me a ticket no. and an Aegean PNR. That should make matters simpler for me tomorrow. What you seem to imply by warning me that the airline might exact an additional from me at the airport is that my reservation was never made. I have also noticed that you have provided a valid PNR for my return El Al flight, so you will to explain why you can’t do the same with the Aegean sector. I look forward to receiving the information requested above and your explanation why you haven’t been able to check me in. Please do not repeat that the outgoing flight is a charter flight because I have checked with Aegean who have told me that this is ascheduled service. Furthermore if you cannot fulfill your obligation, kindly refund my entire flight ticket ASAP. Sameera A. 15:11 Hello Isaac, I am sorry that one of our agents disconnected the call. As I checked that the booking is not accessible on Aegean airlines website, hence I have passed this case to our concerned team. They will investigate the case and update you accordingly at his registered email address. Please be informed that we will do the check-in for the route from Tel Aviv to Athens and send you the boarding pass at your registered email address. Note that for the route from Athens -Tel Aviv you have to directly check-in at the airport. today Isaac Benabu 16:12 Having written that your check-in failed, are you n ow assuring me that you will check me in and send my boarding pass? I do know I have to check in at the airport for the ATH TLV sector. Sohail S. 16:29 Hi Isaac, I apologise for any confusion this has caused. Your Aegean flight from Tel Aviv to Athens was booked through a partner, and since it is a charter flight, online check-in is not possible. You must pick up your tickets at the airline's check-in counter two hours prior to takeoff; you will need to show your travel documentation in order to receive your boarding pass. Isaac Benabu 16:34 SO is your "concerned team" checking me in and issuing my boarding pass as Sameera assure4d me at 15:11 today?"”

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Posted 2 years ago

“The website stutters and makes you mistype the passenger's name. When I approached customer support to alter 1 letter they took 9 days to respond and then offered to send me a payment link to make a change.”

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Posted 2 years ago

“Fraudulent company. Thiefs! Double charged my credit card never reimbursed.”

Kiwi.com 1 star review on 31st December 2022

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Posted 2 years ago

“Do NOT book with this company!! We flew transatlantic to Toronto ( 7 hr) to fly then from Toronto to Pittsburgh. We were NEVER notified that the flight to Pittsburgh was cancelled , rental cars sold out we were able to find a car a drive 5 hrs to Pittsburgh. By the time we reached our home we were up for 24 hrs . Plus the drive was laden with fog! Never book through this agency as we are still waiting to see if we get refunds for our flights! Not to mention it’s virtually impossible to reach these people. NEVER,NEVER USE THESE CROOKS!!!!!”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,425 reviews