Kohl's Reviews

Name: Kohl's
Rating: 1.76

1.8 Rating 412 Reviews

17 %

of reviewers recommend Kohl's

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Metrics

1.8

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

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“I took my items to a cashier who asked if I wanted a Kohl’s credit card - I said, no thanks - she persisted and treated me as if I was stupid and didn’t understand how credit cards work - I put up my hand and said No, No, No and asked her to Stop - she meanwhile rung up my sale on the card I gave her while she continued to pressure me - then she advised me that I could payoff the Kohl’s card with a debit card and never pay interest - Really? Kohl’s thinks it’s appropriate for cashiers to offer financial advice to customers while they try to coerce them into getting their credit card - tomorrow I plan to return my purchase and then I will never enter Kohl’s again! When a customer says NO, Kohl’s should listen -”

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Posted 4 years ago

“Thanks ,but no thanks. It was a last time with your store The worst customer service out the stores that I dealt with.”

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Posted 4 years ago

“I had a pick up curbside and the Wi-Fi wasn't working on my phone I broke my leg a couple of days ago and had to send my 10-year-old grandson inside he was directed to customer service and they helped him retrieve the package I do appreciate the Lakeland kohls customer service for helping my grandson today 7/16/21 around 11:30-12:00 today thanks for your assistance it made him feel great it made me feel great that he was able to do it as well with your assistance”

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Posted 4 years ago

“I had stuffed purchased on my account without my knowledge I called to see if the put that purchase on another account well they said something was returned yesterday lol one problem I haven’t been near a kohl’s in over 6 mos so I asked to speak to a supervisor so I’m closing this account the supervisor gets on and says need help you I okay well I say excuse me he hung up on me lol no wonder they are going bankrupt”

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Posted 4 years ago

“Therefore, you assholes closed my account. Not as if I had a balance I wasnt paying. Was Kohls losing money because I dont use my card once a week? No worries, I'll shop elsewhere from now on. I had been shopping there but paying cash while I was paying off the funeral bills”

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Posted 4 years ago

“I have been waiting on a refund that was promised to me 8 phone calls again. Never does it come I am so sick of trying. I will never shop at that joke company again. Disgusted beyond”

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Posted 4 years ago

“They will not ship your order out in any timely manner and instead start cancelling your items after your items were supposed to arrive and give you bull excuses. Don't order online if you want your whole order or any of your items anytime soon”

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Posted 4 years ago

“Everyone was friendly and I got what I came for.”

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Posted 4 years ago

“Kohl’s online orders customer service is very very poor. Too many current issues to discuss. Shop elsewhere!”

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Posted 4 years ago

“I shop on-line a lot now that I’m getting older. Kohl’s has the absolutely worst website I have come across. It’s actually gotten worse over time. I’ve quit bothering to shop Kohl’s on-line because other store sites are more consumer friendly.”

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Posted 4 years ago

“Kohls credit card service is a joke , thus is the 3 time I spent an hour or more trying to correct something on the phone about a bill which my bank shows paid but kohls dose not. It's almost impossible to get someone from the USA to get on the phone and when I do they end up transferring me to China again and I'm disconnected time and time again. There customer service on the phone is terrible . I would never recommend there credit card for any Good Old American people. There poor phone service is not worth the discounts or kohls bucks”

Helpful Report

Posted 4 years ago

“You slipped a slimy deceiving interest rate during the Pandemic and I wonder how many people are unaware of this? As I caught up, and then realized the one Credit Company I TRUSTED and Enjoyed having truly was the most dangerous. I didn't pay any attention to my Kohls because I trusted. I buy clothes for my family in August and maybe once in the late Summer. And for Christmas at times too. You guys PUT my credit up without my permission, then Charged me another 24.99% on top of your other interest rate of 21.99% Bringing your rate to over 45% and I thought someone stooled my card.. Calling it a Protected Interest????? Ohh you only charge interest on what you desire as protected?? Wow? I paid 82.00 to 77.00 a month to find up I increased my balance by $700.00 Again thought someone stooled my card. You had me for years- I mean YEARS and my Family-- I make my payments and come back again at the end of the Summer and max it out for my family without Thought. Kids got older we needed more like bras and stuff and an increase seemed logical. After the phone conversation to the very dull, uninterested gentleman, who had no interest in you or me. He did his job. I cancelled .. You Robbed me and my family. I really thought someone stooled my card. But- It was you. Yes you sent a NOtice.. Wow!! You feel good about that money you made? Well, You should of been in it for the LONG game, ,but you wanted FAST - Quick money- You got it.. Now- I am paying off my balance.. and I am done. That was SHADY-- Ohh they told me ONce I cancelled, I could never come back.. WOW .. Good. I can't believe the balanced increased as I paid.. I paid above my minimum payment... And it still raised.. Wow.. Never again. How are you getting away with this?”

Helpful Report

Posted 4 years ago

“I returned items for Amazon and customer service was friendly and fast. She gave me a 25% coupon for store. I won’t shop there because dressing rooms are closed 13 months after start of pandemic and record low numbers. So coupon was waste of time. Customer service days depends on corporate. When are they going to get there heads out of the sand?”

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Posted 4 years ago

“Cheated me out of money”

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Posted 4 years ago

“Cheated me out of money”

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Posted 4 years ago

“Awful store with horrible prices”

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Posted 4 years ago

“Worst delivery service ever! I bought a suit and it has not been delivered to the store. I cannot even track the delivery Last Christmas I also bought many gifts for my family and they took longer that they wer supposed to. I’m very desapointed.”

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Posted 4 years ago

“I'm disgusted that Kohl's is supporting the violent Marxist Black Lives Matter organization and NOT Mike Lyndell! My account is now closed!”

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Posted 4 years ago

“Political “wokeness” When you remove MyPillow products just because corporate execs disagree with Mike Lindell politically or are afraid of the Left, you alienate MOST of your customers! This is a STUPID business practice! Just remember conservatives have money too and I choose to shop at stores who support ALL American’s.”

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Posted 4 years ago

“I just order 4 pillows and canceled my credit card. I have been a loyal customer not any more. Stay the hell out of Politics”

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Posted 4 years ago

Kohl's is rated 1.8 based on 412 reviews