“I buy a lot of things from online retailers and have never had a company make it so hard to resolve issues . I would give Kohl’s a 0 star review if I could . They sent me an email saying they are substituting my ordered item with another and I had 24 hours to cancel the order . However there was not any link or information on the email of how to do so .
Kohl’s site did not offer any better results other than an automated chat that was also totally useless. I will never buy from Kohl’s online again , no matter how good the deal is .
I did want to say that my in store have always been positive .”
“Lost receipt but item was purchased on Kohl’s credit card. Called to get a duplicate receipt (which I have done before) and they refused to help. Said to dtive 3 hours to get item from son and then take to Kohls. Otherwise he can take to Kohls and get the sale price so I get “screwed” out of my money! Customer Service is HORRIBLE!”
“Lost receipt but item was purchased on Kohl’s credit card. Called to get a duplicate receipt (which I have done before) and they refused to help. Said to dtive 3 hours to get item from son and then take to Kohls. Otherwise he can take to Kohls and get the sale price so I get “screwed” out of my money! Customer Service is HORRIBLE!”
“I have never experienced such AMAZING customer service with a cheerful attitude as I did with Sharon. Sharon made my day and bettered my mood. Thank you for being up lifting
And Deb the manager on duty was extremely helpful and pleasant!!! Was a great team!!!!”
“Ordered a Christmas ornament for my son. When he opened it at Christmas, the box was empty. Called customer service, the stated it was no longer available and offered me $5 for my inconvenience. I filled out a review stating the facts and received an email stating that it did not meet their criteria. Well, their customer service did not meet my criteria.”
“This latest on line order did not redeem the entirety of my kohl’s cash…waited on line for the cust service rep for 30 mins just to argue with me and still could not explain to me why in the order summary it only used $50 of a $60 kohl’s cash voucher (I had to pay the remaining bal of 8.95 w/ my debit)!!! Boy does Kohl’s have a racket going or what!!! Done with Kohl’s period…often they’ve gotten my on line orders incorrect as well….People check your on line order receipt breakdown because they will stiff you!!!”
“Kohls 132nd Maple St Omaha Ne
Worst customer service person ever..long stringy blond hair. Rude, totally uncontrolled. She was only 6in from the persons Face shaking her finger threatening abuse. She didn't like a comment she over heard. THERE IS FREEDO. OF SPEECH STILL. Total customer Abuse no matter what was said.. will never go to this store again! She should be fired doesn't know how to treat customers.
Supervisor did nothing, SHe deserves To be punched. but people like her are worthless...never have I ever seen anything like this from a customer service person..need to rename her position put her out to pasture.”
“Have received damage products. First time was a piece of clothing that looked like it had been worn and it wasn't even made right.
It was a reject. Customer service stinks. Packing sucks. I ordered candles and there were 5 of them in this huge box with hardly any bubble wrap. Box didn't even say fragile or handle with care. One of the candles were shattered into pieces and another was cracked down the side. These were to be Christmas gifts. Too late now. Then when I waited for 50 minutes to talk with someone, they screwed up my return. I'm done with this store.”
“I have an order placed and charged December 8th for an UGG comforter. Cannot get a status by calling customer service. I received the white one but not the gray one and received email it was shipped but still no comforter. This was a gift. UPS shows the label was printed but no shipment.”
“I placed my order for Black Friday. On Black Friday at kohls is the only time you get 15 dollars kohl’s cash. I received someone else’s shipment. Called kohl’s to tell them was told I would have to wait 3 more days before my shipment would be considered lost. When I called back they could not replace my merchandise. So I was given a refund minus the kohl’s cash. So I am just out $30. If I buy the items again there not on sale and I only get 10 kohl’s cash. Bad service. Not Americans answering the phones.”
“5 Stars to the Kohl's store in Tyler, Texas! :) Friendly and courteous staff, great selection and great prices! :) The same for your store in Jacksonville, FL (in strip center with TJ Maxx).”
“I've ordered online for 2 different types of delivery:
- ship to home
- pick up @ store [20 minutes away]
Both times security tags were left on clothes, causing me to go to the store twice to have them removed.
Done with Kohls!”
“I visited the west Ashley kohl’s and was greeted by Shirley she was amazing she was determine to help me along the way and the store was so nice and clean but for Shirley she went above and beyond to help I wanna say thank you I came for one item but left with 10 but great deals”
“Ordered 2 holiday decorative items both perceived damaged, one worse than the other my opinion could have been prevented, no packing of any kind items just thrown in the Box very disappointing was advised to try and Repair on my own because they don't care anyway. Rarely shop are due to negative past experiences will remember this for the future.”
“Very disappointed in store #1056, Spring Hill, TN. Went there with a postcard percent discount and a email phone percentage discount. I go back in and show the receipt and am told, only 1 percentage discount. Very deceptive advertising because digital coupon said for today only. The worst thing was the cashier told me before I swiped my card that both coupons were entered. Michael V Williams, Columbia, Tennessee”
“Terrible customer service. I ordered Christmas gifts in November and was told my items would not be delivered until AFTER Christmas. I will never shop Kohls on line again.”
