Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 420 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, \"you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items.\" I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49\/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!"

Kohl's 1 star review on 6th December 2025

Anonymous

Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE!!!!!! DO NOT ORDER ANYTHING BREAKABLE FROM KOHLS.COM. I ORDERED GLASSWARE AND WHEN IT ARRIVED 5 DAYS LATER DUE TO STORES BEING CLOSED THE GLASSES WERE BROKE, SO I HAD UPS DRIVE TAKE IT BACK AND RETURN IT TO THE KOHLS.COM. I CONTACTED KOHLS.COM AND WAS ON HOLD FOR OVER 45 MINUTES ONLY TO BE TOLD THAT DUE TO KOHLS POLICY ON RETURNS I HAD TO WAIT 7 DAY AFTER THE ITEMS I RETURNED WERE RECEIVED AT WAREHOUSE TO GET A FULL REFUND. I CAN UNDERSTAND THE 7 DAYS IF I WERE JUST RETURNING AN ITEM DUE TO NOT LILING IT WHEN I RECEIVED IT, BUT THIS WAS DUE TO THERE NEGLIGENCE OF NOT PACKAGING THE GLASSES AT ALL, SO NATURALLY THEY WERE SURE TO BREAK FROM THE START. NOT MY ERROR THEIRS. TO MAKE MATTERS EVEN WORSE THEY ARE SENDING ME A $15.00 KOHLS CASH. THATS ALL THEY COULD DO FOR MY INCONVENIENCE AND NOT RECIEVING MY FULL REFUND AUTOMATICALLY. DO NOT BUY ANYTHING FROM KOHLS.COM. YOU ARE MOST LIKELY GOING TO RECEIVE IT BROKE DAMAGED OR OF SUPER POOR QUALITY.. LEARNED MY LESSON..”

Helpful Report

Posted 5 years ago

“BEWARE ORDERING ANYTHING FRAGILE FROM KOHLS AND HAVE IT DELIVERED. I ORDER GLASSES ONLINE FROM KOHLS.COM ONLY FOR IT TO ARRIVE AND GLASSES WERE BROKE. I GAVE THE BOX BACK TO UPS DRIVE TO RETURN TO KOHLS.COM DUE TO NO BUBBLE PACKAGING AROUND GLASSES THAT ULTIMATELY LEAD TO GLASSES BREAKING ON TRANSPORT TO MY HOME. I CALLED CUSTOMER SERVICE WHERE I WAS ON HOLD FOR WELL OVER 45 MINUTES TO BE TOLD THAT I HAD TO WAIT 7 DAYS FOR MY TOTAL REFUND TO BE PUT BACK ON MY CARD. I WOULD BE MORE UNDERSTANDING IF I SIMPLY DID NOT WANT AN ITEM, BUT THIS WAS DUE TO THEIR ERROR, AND THE BIGGEST SLAP IN FACE IS THEY ARE SEBDING ME $15.00 IN KOHLS CASH FOR MY INCONVENIENCE!! WHAT A JOKE. I DONT WANT ANYTHING FROM THEM BUT MY HARD EARNED MONEY. DONT BUY FROM KOHLS.COM.. TERRIBLE EXPERIENCE!!!!”

Helpful Report

Posted 5 years ago

“I must share an awful experience with Kohl’s. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected...from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I’d get it before the due date...wouldn’t you think an email would be the way to communicate for a paperless account??? And why a confirmation code for the payment if it was an “invalid account number”? They couldn't answer any of that and couldn’t waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl’s again and closed the account, a credit does me no good! Beware of Kohl’s and their billing processes!!”

Helpful Report

Posted 5 years ago

“Placed order online, label was created, parcel never shipped, was still sent a bill for purchase. Notified Kohls online and by phone several times, finally was allowed to cancel my order. Hopefully the credit will show up on my account. No email was sent to confirm my cancelled order.”

Helpful Report

Posted 5 years ago

“Kohls.com is an epic FAILURE!!! Because of Kohls.com I am breaking up with my longterm relationship with Kohls. Been promised my boots for nearly a month that were ordered to replace a pair of Sonoma boots that were absolutely horrible quality!! Order Clarks. .they never came. Matter of fact. .The boots were never given to UPS/USPS but kohls keep telling me they may still come so it will be over a month that Kohls has had my money and done NOTHING AT ALL to get me my boots and STILL HAVE NOT GIVEN ME A REFUND!!! KO DEAR KOHLS.COM either do some serious butt kissing or leave me ALONE!!”

Helpful Report

Posted 5 years ago

“I do not like Kohls, I avoid Kohls at every cost. Everything is over priced, you can get the same thing at Target for cheaper. Unfortunately, my mom went there and bought me a pair of Jeans for Christmas. They did not fit so she gave me the receipt to return them. I begrudgingly went in to return them. Even with a receipt they gave me store credit, which I did not look at because I wanted to get out of there asap and just shop online. When I later looked at it the "store credit" was given to me on a Kohls cash coupon with AN EXPIRATION DATE!!!!!!! what store credit has an expiration date. I went online to buy a pair of pants and OF COURSE non of the numbers on it work, so now I have to go in there, which I do not want to do. That place is such a rip off. I have told all my family to please buy me NOTHING from Kohls, EVER!”

Helpful Report

Posted 5 years ago

“Ordered a table online and it came damaged. Been on the phone an hour and a half...with customer service agents who can’t speak English...a friggin hour and a half! First...they want me to put this big box In my car and return it to a store! Really? How bout no! If I wanted to deal with a store, I would have gone there to begin with! Can’t replace it for almost month, can’t get a refund for over a week! Refuse to expedite a new one! Buy Amazon! Stay away from Kohl’s for online orders! Not worth the aggravation or my time! Terrible customer service...terrible experience! Seriously...over an hour and a half to get NO resolution!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Horrible! Myself And my daughter ordered items they do not come on the promised date items were canceled without email sent to us and we never got the items I will never again order from Kohl’s.com”

Helpful Report

Posted 6 years ago

“I ordered the Big One Towel Set online during the Black Friday Sale. I sent them to my son's home and he pre washed them only to get a washing machine full of brown lint that actually had to be vacuumed out of the washer. Same problem when they went into the dryer. These towels made in Thailand were of the worst quality and I'm very surprised that Kohl's carries this line of merchandise.”

Helpful Report

Posted 6 years ago

“So I order an item from your company Order number 567-257-5261. I had already change my billing address to Mesa Arizona and I put shipping address the same. And for some reason it didn't change. Not my fault. But I should have checked to make sure though I immediately noticed it would be going to California to my old address. And I started to use your automated system. It said the automated system is closed? Since the store is closed.? That makes no sense at all whatsoever. I continue this process most of the night to keep getting the same answer from my laptop signing on my phone signing on automated system is closed. So at 7 in the morning I called and got a human to be told sorry it's in fulfillment at that point I told him to transfer me to a supervisor and I got hung up on. I proceeded to call back and talk to to more Associates to get hung up on again when trying to convince them to connect me to a supervisor. I called FedEx to try and change the shipment address and or stop it and was told I could do nothing of the sort they hadn't even picked it up yet and if they did have it the company would have to change the address by simply making a phone call or changing the order online. Now mind you this was between 8 and 9 a.m. when I was on the phone with FedEx in the package wasn't even picked up yet. I called back and got a supervisor to be told basically tough nothing can be done and I told them the situation and that they could call or change the order but they wouldn't do it said it's going to the address it's going to and you'll pay for it. I've contacted corporate three times No answer from them. So I won't pay for this item because I feel I did everything I could to change the shipping address within the time allotted before it was delivered. I will see you in court because I won't pay for this I'll take my chances there. And I have even been on your facebook page about 4 times only to be attacked by your little Kohl flunkies that troll everybody that says something bad about you here. *Basically employees that are off duty and protecting each other with phony accounts harassing people until they delete what they wrote.*”

Helpful Report

Posted 7 years ago

Kohl's is rated 1.8 based on 420 reviews