Kohl's Reviews

Name: Kohl's
Rating: 1.76

1.8 Rating 412 Reviews

17 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order online, label was created, parcel never shipped, was still sent a bill for purchase. Notified Kohls online and by phone several times, finally was allowed to cancel my order. Hopefully the credit will show up on my account. No email was sent to confirm my cancelled order.”

Helpful Report

Posted 5 years ago

“Kohls.com is an epic FAILURE!!! Because of Kohls.com I am breaking up with my longterm relationship with Kohls. Been promised my boots for nearly a month that were ordered to replace a pair of Sonoma boots that were absolutely horrible quality!! Order Clarks. .they never came. Matter of fact. .The boots were never given to UPS/USPS but kohls keep telling me they may still come so it will be over a month that Kohls has had my money and done NOTHING AT ALL to get me my boots and STILL HAVE NOT GIVEN ME A REFUND!!! KO DEAR KOHLS.COM either do some serious butt kissing or leave me ALONE!!”

Helpful Report

Posted 5 years ago

“I do not like Kohls, I avoid Kohls at every cost. Everything is over priced, you can get the same thing at Target for cheaper. Unfortunately, my mom went there and bought me a pair of Jeans for Christmas. They did not fit so she gave me the receipt to return them. I begrudgingly went in to return them. Even with a receipt they gave me store credit, which I did not look at because I wanted to get out of there asap and just shop online. When I later looked at it the "store credit" was given to me on a Kohls cash coupon with AN EXPIRATION DATE!!!!!!! what store credit has an expiration date. I went online to buy a pair of pants and OF COURSE non of the numbers on it work, so now I have to go in there, which I do not want to do. That place is such a rip off. I have told all my family to please buy me NOTHING from Kohls, EVER!”

Helpful Report

Posted 5 years ago

“Ordered a table online and it came damaged. Been on the phone an hour and a half...with customer service agents who can’t speak English...a friggin hour and a half! First...they want me to put this big box In my car and return it to a store! Really? How bout no! If I wanted to deal with a store, I would have gone there to begin with! Can’t replace it for almost month, can’t get a refund for over a week! Refuse to expedite a new one! Buy Amazon! Stay away from Kohl’s for online orders! Not worth the aggravation or my time! Terrible customer service...terrible experience! Seriously...over an hour and a half to get NO resolution!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Horrible! Myself And my daughter ordered items they do not come on the promised date items were canceled without email sent to us and we never got the items I will never again order from Kohl’s.com”

Helpful Report

Posted 5 years ago

“I ordered the Big One Towel Set online during the Black Friday Sale. I sent them to my son's home and he pre washed them only to get a washing machine full of brown lint that actually had to be vacuumed out of the washer. Same problem when they went into the dryer. These towels made in Thailand were of the worst quality and I'm very surprised that Kohl's carries this line of merchandise.”

Helpful Report

Posted 6 years ago

“So I order an item from your company Order number 567-257-5261. I had already change my billing address to Mesa Arizona and I put shipping address the same. And for some reason it didn't change. Not my fault. But I should have checked to make sure though I immediately noticed it would be going to California to my old address. And I started to use your automated system. It said the automated system is closed? Since the store is closed.? That makes no sense at all whatsoever. I continue this process most of the night to keep getting the same answer from my laptop signing on my phone signing on automated system is closed. So at 7 in the morning I called and got a human to be told sorry it's in fulfillment at that point I told him to transfer me to a supervisor and I got hung up on. I proceeded to call back and talk to to more Associates to get hung up on again when trying to convince them to connect me to a supervisor. I called FedEx to try and change the shipment address and or stop it and was told I could do nothing of the sort they hadn't even picked it up yet and if they did have it the company would have to change the address by simply making a phone call or changing the order online. Now mind you this was between 8 and 9 a.m. when I was on the phone with FedEx in the package wasn't even picked up yet. I called back and got a supervisor to be told basically tough nothing can be done and I told them the situation and that they could call or change the order but they wouldn't do it said it's going to the address it's going to and you'll pay for it. I've contacted corporate three times No answer from them. So I won't pay for this item because I feel I did everything I could to change the shipping address within the time allotted before it was delivered. I will see you in court because I won't pay for this I'll take my chances there. And I have even been on your facebook page about 4 times only to be attacked by your little Kohl flunkies that troll everybody that says something bad about you here. *Basically employees that are off duty and protecting each other with phony accounts harassing people until they delete what they wrote.*”

Helpful Report

Posted 6 years ago

Kohl's is rated 1.8 based on 412 reviews