Kohl's Reviews

Name: Kohl's
Rating: 1.76

1.8 Rating 412 Reviews

17 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order went to a wrong address, had to wait to cancel it until after it got delivered. then i was told they would credit my card and i could repurchase the item for the same price. after receiving my item i called as the credit never processed to be told they were not going to credit me. the agent made a mistake and that they would use this incident as a learning tool, AT MY EXPENSE!!!! if your employee says something and it's wrong you should still honor it and then teach him. POOR CUSTOMER SERVICE from a company that makes millions/billions.”

Helpful Report

Posted 4 years ago

“I will NOT do business with a company that outsources their customer service calls overseas. I applied for a Kohl’s Card, was immediately approved the could not use my temporary number to order anything! I called customer service and spoke to someone who could barely speak English. They all have a script, do not listen, interrupt, etc. I was told that my card would arrive in several weeks! I told her to close my account immediately. Kohl’s will NEVER get a dime from me. Hire American workers!”

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Posted 4 years ago

“Kohl’s online customer service and account customer service is highly lacking. They are the worst, provide no follow up, unable to understand their language and have no proper communication with customers. With several various issues at Kohl’s over the last year, I am pleased that the one thing 2020 has brought is less desire to shop; therefore, I have not missed shopping at Kohl’s and will not shop at Kohl’s in the future. I’m sure Kohl’s does not care either way, so oh well.”

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Posted 4 years ago

“Canceling my card. Support blue lives matter. Not blm! Watch how fast your business goes down hill. Stay out of politics”

Helpful Report

Posted 4 years ago

“My husband and i cancelled both accounts today. We WILL NOT do business with anyone that supports BLM!!! Kohls needed to stay out of politics”

Helpful Report

Posted 4 years ago

“I ORDERED AN ITEM IN 3 DIFFERENT SIZES TO COMPARE FIT. THE 3rd SIZE HAS NOT ARRIVED YET, AS IT WAS NOT IN STOCK UNTIL AFTER THE 1st TWO WERE ORDERED. AFTER OPENING THE PACKAGE THAT ARRIVED, I AM NOT SO SURE OF WHAT I WILL FIND IN PACKAGE # 3 !!! 😳 UNREAL !!! THE ITEMS WERE LITERALLY WADDED UP & THROWN IN THE PACKAGE WITHOUT ANY PLASTIC BAG PER EACH ITEM !!! AND THEIR COVID 19 ANNOUNCEMENT STATES THAT THEY ARE ‘COMMITTED’ TO PROVIDE A ‘CLEANER’ & ‘SAFER’ SHOPPING EXPERIENCE ??? 😂😂😂 I DON’T EVEN WANT TO KNOW WHAT THEY WERE ‘COMMITTED’ TO PRIOR TO COVID 19 !!! 😳 AND I SHALL GLADLY RETURN THE ITEMS THAT DON’T FIT IN THE EXACT SAME MANNER IN WHICH THEY WERE RECEIVED !”

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Posted 5 years ago

“Hi I had card from last 10 years and never was defaulter but missed some 5$ payment and they reported to credit bureau without any mail or call. My credit score was screwed by 80 points. I paid whatever was pending but they dont even correct there reporting. Just stay away from KOHLS and their stupid card if want to buy home or keep good credit”

Helpful Report

Posted 5 years ago

“These guys are thieves. They send wrong statements to wrong addresses (bad addresses, some of which don't even exist) and then a few months later all of a sudden they ruin your credit report claiming you were late in payments and even after it's been settled and they discovered their mistake they never remove their erroneous credit report. They are thieves and scammers.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I’ve had an account with Kohls for years and I’m shocked at the poor customer service I received consistently over the phone from them. I just spent an hour and a half on the phone trying to achieve some thing that I thought was simple. I merely needed to change the email on my account because it is out of date so that I could access my rewards and coupons. One associate told me to go online and register as a new user and plug in my rewards number and it would automatically link which I did not. After I called back and spent another 45 minutes on the phone they told me they I’ve had an account with Kohls for years and I’m shocked at the poor customer service I received consistently over the phone from them. I just spent an hour and a half on the phone trying to achieve something that I thought was simple. I merely needed to change the email on my account because it is out of date so that I could access my rewards and coupons. One associate told me to go online and register as a new user and plug in my rewards number and it would automatically link which it did not. After I called back and spent another 45 minutes on the phone they told me they Cannot update it at this time and then I would have to call back in 24 hours. When I asked to be transferred to a supervisor it went to someone’s voicemail. This is ridiculous because my request was so simple… Just update my email on my account. I do not hear back from Kohls in the next 24 hours I am deleting my account and never shopping there again! If you like poor customer service please continue to shop at the store but if you want to shop at places that care about their customers then I suggest you think twice before walking into a Kohl’s”

Helpful Report

Posted 5 years ago

“My wife placed an order 6/25. We paid $29.95 for next day shipping, we leave for vacation 7/2, she received a confirmation email saying she wont get all of the order till 7/2 - 7/6. Called customer service they were no help at all, saying we'll just have to wait. We didnt pay for next day to get part of an order. My advice, dont offer it if you cant fill it. I've spent a lot of money at Kohls, either keep the product in the store or do a better job online. If we dont recieve it, I'll probably never go back, except to return what was late.”

Helpful Report

Posted 5 years ago

“Kohl's have the worst customer service of all time. I placed an order 6/14/20 and was advised I should receive my order between 6/18-6/23. Here we are at 6/23 and order still shows "in fulfillment" on the website, I've called and spoke with 5 different people and all have told me I have to wait, John the manager hung up on me and put me back in the queue and of course I had to explain myself all over again. This is unacceptable! When I asked if someone can find out what's going on with my order, possibly contacting the fulfillment department they say NO, I have to wait although I should have my order today 6/23/20. I WILL NEVER PURCHASE ANYTHING ELSE FROM KOHL'S!!! You guys need to train your customer service department and hire a qualified quality control department because it's no way you guys are still in business providing this low level of support. You would think as big as Kohl's is they would want to invest in their customer service, but it's clear they do not care they just want to keep taking people money!! DO BETTER KOHL'S!”

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Posted 5 years ago

“Kohl’s has gone downhill fast! Placed an order that I needed by a specific date. Was told my order was shipped in four shipments that would be here by the date I needed it. Then started receiving emails that the delivery dates had changed and would not arrive in time. Ridiculous!”

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Posted 5 years ago

“Terrible. Customer service”

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Posted 5 years ago

“So during this pandemic why wouldn’t you give everyone a chance to use their kohl’s cash. Nope just an extension of 2 weeks. I work in health care and a family member has Covid. Do you really think I’m checking when my cash expires. I tried to contact customer service and just get an automatic reply. I might cut up my kohl’s card because Kohl’s doesn’t care about people just MONEY!!!!”

Helpful Report

Posted 5 years ago

“I ordered three necklaces that they said were in stock at the location that I chose to pick them up curbside that was two days ago there the site says that items are picked generally speaking within two hours it's been 2 days they have no idea when they'll be able to get my order they said not to mention they're not quite sure where it is even though I paid them for my order horrible customer service they have no support they have no employees and don't waste your time ordering from them if you have any immediate plans for what you're ordering”

Helpful Report

Posted 5 years ago

“Horrible customer service, even when they admit to making a mistake. Just hope you never have to deal with customer service”

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Posted 5 years ago

“BEWARE!!!!!! DO NOT ORDER ANYTHING BREAKABLE FROM KOHLS.COM. I ORDERED GLASSWARE AND WHEN IT ARRIVED 5 DAYS LATER DUE TO STORES BEING CLOSED THE GLASSES WERE BROKE, SO I HAD UPS DRIVE TAKE IT BACK AND RETURN IT TO THE KOHLS.COM. I CONTACTED KOHLS.COM AND WAS ON HOLD FOR OVER 45 MINUTES ONLY TO BE TOLD THAT DUE TO KOHLS POLICY ON RETURNS I HAD TO WAIT 7 DAY AFTER THE ITEMS I RETURNED WERE RECEIVED AT WAREHOUSE TO GET A FULL REFUND. I CAN UNDERSTAND THE 7 DAYS IF I WERE JUST RETURNING AN ITEM DUE TO NOT LILING IT WHEN I RECEIVED IT, BUT THIS WAS DUE TO THERE NEGLIGENCE OF NOT PACKAGING THE GLASSES AT ALL, SO NATURALLY THEY WERE SURE TO BREAK FROM THE START. NOT MY ERROR THEIRS. TO MAKE MATTERS EVEN WORSE THEY ARE SENDING ME A $15.00 KOHLS CASH. THATS ALL THEY COULD DO FOR MY INCONVENIENCE AND NOT RECIEVING MY FULL REFUND AUTOMATICALLY. DO NOT BUY ANYTHING FROM KOHLS.COM. YOU ARE MOST LIKELY GOING TO RECEIVE IT BROKE DAMAGED OR OF SUPER POOR QUALITY.. LEARNED MY LESSON..”

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Posted 5 years ago

“BEWARE ORDERING ANYTHING FRAGILE FROM KOHLS AND HAVE IT DELIVERED. I ORDER GLASSES ONLINE FROM KOHLS.COM ONLY FOR IT TO ARRIVE AND GLASSES WERE BROKE. I GAVE THE BOX BACK TO UPS DRIVE TO RETURN TO KOHLS.COM DUE TO NO BUBBLE PACKAGING AROUND GLASSES THAT ULTIMATELY LEAD TO GLASSES BREAKING ON TRANSPORT TO MY HOME. I CALLED CUSTOMER SERVICE WHERE I WAS ON HOLD FOR WELL OVER 45 MINUTES TO BE TOLD THAT I HAD TO WAIT 7 DAYS FOR MY TOTAL REFUND TO BE PUT BACK ON MY CARD. I WOULD BE MORE UNDERSTANDING IF I SIMPLY DID NOT WANT AN ITEM, BUT THIS WAS DUE TO THEIR ERROR, AND THE BIGGEST SLAP IN FACE IS THEY ARE SEBDING ME $15.00 IN KOHLS CASH FOR MY INCONVENIENCE!! WHAT A JOKE. I DONT WANT ANYTHING FROM THEM BUT MY HARD EARNED MONEY. DONT BUY FROM KOHLS.COM.. TERRIBLE EXPERIENCE!!!!”

Helpful Report

Posted 5 years ago

“I must share an awful experience with Kohl’s. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected...from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I’d get it before the due date...wouldn’t you think an email would be the way to communicate for a paperless account??? And why a confirmation code for the payment if it was an “invalid account number”? They couldn't answer any of that and couldn’t waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl’s again and closed the account, a credit does me no good! Beware of Kohl’s and their billing processes!!”

Helpful Report

Posted 5 years ago

Kohl's is rated 1.8 based on 412 reviews