Kohl's Reviews

Name: Kohl's
Rating: 1.78

1.8 Rating 420 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

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Metrics

1.8

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, \"you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items.\" I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49\/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!"

Kohl's 1 star review on 6th December 2025

Anonymous

Average Jane Mislead By Huge Company, Khol's

Kohl's 1 star review on 10th January 2025

Rebecca Myers

Kohl's 1 star review on 3rd February 2024

Mariya

Kohl's 1 star review on 22nd December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place is the worst for online shopping. Never received my merchandise and after calling customer service I was transferred to India twice and El Salvador where they couldn't help finding my order. Even lied when I requested to speak to American agent. Just transferred to another one from India who pretended to be American, what a joke this place is. Then they wouldn't except any negative review from their site. Never Again!!”

Kohl's 1 star review on 31st August 2021

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Posted 4 years ago

“Ordering online from Kohls is the worst possible thing to do. My order was canceled within minutes, and my account was locked. I then reset my password and logged in and recorded my items. My order was canceled once again and my account locked a second and later a third time. This seems to be a scam or fraud practice and it is very untrustworthy. I then called customer service twice and finally after the 2nd call and after waiting 20 minutes they were able to reorder my order and I hope it is not canceled before it arrives. It is so frustrating and I will not be ordering from Kohls online ever again.”

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Posted 4 years ago

“Worst customer service. Everytime I order no never send the bonus kohls cash. Have to talk to your customer service via phone. Tried at store.. no help either..Never fix issue. But you email me that I have the kohls cash. Never in my wallet.”

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Posted 4 years ago

“Made payment online and they did not receive. Checked with my bank and Kohls system had a problem receiving it. Once everything was checked out, Kohl charged me additional $25 for return check. I PAID ONLINE. I received confirmation from customer service rep. Get another phone call days later stating that my payment did not go through.....Once everything finally got corrected on there side, the $25 fee could not be removed. This is the only reason for the bad review. Their account department SUCKS. Only pay cash if you go to Kohls.”

Helpful Report

Posted 4 years ago

“At around 12:45 pm I entered Kohl's in Forsyth, IL to shop for some things to put on hold for my mother to pick up, until my food at Panda was ready at 1:30 pm. A woman in casual clothes started to tail me from a distance. I just ignored her figuring it was my bookbag ON MY BACK. Many places tell u to leave bookbags with them. Kohl's does not.. The managers & security are always hiding behind clothes acting like they are working when they are really goofing off spying on people. That should be the job of those in charge of the cameras and not workers harassing customers. Then a older lady came out in a bright yellow vest and kept stalking me calling on her radio. She looked very disgruntled & angry. As a matter of fact the two managers I spoke, with Anne & Jill, both looked so hateful & bitter, I was in shock that managers would present themselves as anything other than respectful & helpful. One manager I talked to tried to be concerned but it seemed amusing to her instead of a problem. I will contact corporate tomorrow to find out what their security protocols are & who was directing this crazy assistant manager named Anne to follow me around the store in Forsyth, IL.”

Helpful Report

Posted 4 years ago

“Please note this is for Kohl’s.com not an in store purchase. I placed an order at kohl’s.com and the wrong item was shipped. Then I called and they said the would reorder it and then 4 business days later notified me they were cancelling the order because it was out of stock!! When I called to check they cancelled the order without crediting the account. Seems more likely to me they didn’t want to honor the advertised sale amount. So kohl’s.com’s inability to send the right item will now cost me $50 more because it’s no longer on sale!! I typically don’t order from kohl’s.com now I know why. In-store so much better. If I have to order online it won’t be with kohl’s.com”

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Posted 4 years ago

“If I could give zero stars, I would! Terrible customer service. Had queries about a cancelled order and was given zero assistance, except being treated like I was a fraud. Will NEVER try to purchase from this store again, and I will NEVER recommend them.”

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Posted 4 years ago

“Their website "wallet" feature doesn't works. Out is difficult to navigate, and doesn't correctly show the Kohl's cash amount. Very frustrated over what shouldn't be hard. Kohl's sent me an email for 3 different amounts - none of which could be properly printed and utilized. The customer service telephone number is hidden and not easily found, not even when you look in the "contact us" area on the website. Used to be better and easier to use. Has become too difficult. Shop elsewhere.”

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Posted 4 years ago

“I took my items to a cashier who asked if I wanted a Kohl’s credit card - I said, no thanks - she persisted and treated me as if I was stupid and didn’t understand how credit cards work - I put up my hand and said No, No, No and asked her to Stop - she meanwhile rung up my sale on the card I gave her while she continued to pressure me - then she advised me that I could payoff the Kohl’s card with a debit card and never pay interest - Really? Kohl’s thinks it’s appropriate for cashiers to offer financial advice to customers while they try to coerce them into getting their credit card - tomorrow I plan to return my purchase and then I will never enter Kohl’s again! When a customer says NO, Kohl’s should listen -”

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Posted 4 years ago

“Thanks ,but no thanks. It was a last time with your store The worst customer service out the stores that I dealt with.”

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Posted 4 years ago

“I had stuffed purchased on my account without my knowledge I called to see if the put that purchase on another account well they said something was returned yesterday lol one problem I haven’t been near a kohl’s in over 6 mos so I asked to speak to a supervisor so I’m closing this account the supervisor gets on and says need help you I okay well I say excuse me he hung up on me lol no wonder they are going bankrupt”

Helpful Report

Posted 4 years ago

“Therefore, you assholes closed my account. Not as if I had a balance I wasnt paying. Was Kohls losing money because I dont use my card once a week? No worries, I'll shop elsewhere from now on. I had been shopping there but paying cash while I was paying off the funeral bills”

Helpful Report

Posted 4 years ago

“I have been waiting on a refund that was promised to me 8 phone calls again. Never does it come I am so sick of trying. I will never shop at that joke company again. Disgusted beyond”

Helpful Report

Posted 4 years ago

“They will not ship your order out in any timely manner and instead start cancelling your items after your items were supposed to arrive and give you bull excuses. Don't order online if you want your whole order or any of your items anytime soon”

Helpful Report

Posted 4 years ago

“Kohl’s online orders customer service is very very poor. Too many current issues to discuss. Shop elsewhere!”

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Posted 4 years ago

“Kohls credit card service is a joke , thus is the 3 time I spent an hour or more trying to correct something on the phone about a bill which my bank shows paid but kohls dose not. It's almost impossible to get someone from the USA to get on the phone and when I do they end up transferring me to China again and I'm disconnected time and time again. There customer service on the phone is terrible . I would never recommend there credit card for any Good Old American people. There poor phone service is not worth the discounts or kohls bucks”

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Posted 4 years ago

“You slipped a slimy deceiving interest rate during the Pandemic and I wonder how many people are unaware of this? As I caught up, and then realized the one Credit Company I TRUSTED and Enjoyed having truly was the most dangerous. I didn't pay any attention to my Kohls because I trusted. I buy clothes for my family in August and maybe once in the late Summer. And for Christmas at times too. You guys PUT my credit up without my permission, then Charged me another 24.99% on top of your other interest rate of 21.99% Bringing your rate to over 45% and I thought someone stooled my card.. Calling it a Protected Interest????? Ohh you only charge interest on what you desire as protected?? Wow? I paid 82.00 to 77.00 a month to find up I increased my balance by $700.00 Again thought someone stooled my card. You had me for years- I mean YEARS and my Family-- I make my payments and come back again at the end of the Summer and max it out for my family without Thought. Kids got older we needed more like bras and stuff and an increase seemed logical. After the phone conversation to the very dull, uninterested gentleman, who had no interest in you or me. He did his job. I cancelled .. You Robbed me and my family. I really thought someone stooled my card. But- It was you. Yes you sent a NOtice.. Wow!! You feel good about that money you made? Well, You should of been in it for the LONG game, ,but you wanted FAST - Quick money- You got it.. Now- I am paying off my balance.. and I am done. That was SHADY-- Ohh they told me ONce I cancelled, I could never come back.. WOW .. Good. I can't believe the balanced increased as I paid.. I paid above my minimum payment... And it still raised.. Wow.. Never again. How are you getting away with this?”

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Posted 4 years ago

“Awful store with horrible prices”

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Posted 4 years ago

“Worst delivery service ever! I bought a suit and it has not been delivered to the store. I cannot even track the delivery Last Christmas I also bought many gifts for my family and they took longer that they wer supposed to. I’m very desapointed.”

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Posted 4 years ago

“I'm disgusted that Kohl's is supporting the violent Marxist Black Lives Matter organization and NOT Mike Lyndell! My account is now closed!”

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Posted 4 years ago

Kohl's is rated 1.8 based on 420 reviews