Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.64

4.6 Rating 532 Reviews

91 %

of reviewers recommend Konditor

4.6

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Konditor 5 star review on 19th April 2025

Anonymous

Konditor 5 star review on 3rd April 2025

Emma Twine

Konditor 5 star review on 17th March 2025

Annette Rock

Konditor 5 star review on 12th March 2025

Katrina Goodwin-Murphy

Konditor 5 star review on 5th March 2025

Megan Macqueen

Konditor 5 star review on 2nd March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious cake, received on time .”

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Posted 1 year ago

“I have been buying my celebration cakes from Konditor since they opened shop 30 years ago. Needless to say the cakes featured in many family parties. The latest one was to celebrate a 30th and an 80th birthday last weekend. I always buy their mince pies at Christmas and have just placed an order for this weekend's early Christmas lunch. Konditor is truly a part of our family.”

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Posted 1 year ago

Hi Mei Ling, Thanks for you lovely review! Wonderful to hear about a customer who has been celebrating with us for 30 years. We love helping celebrate for all occasions! We hope everyone enjoys the mince pies at the Christmas lunch :) Thanks, The Konditor Team

Posted 1 year ago

“I haven't received the order yet , not due until Thursday, but slightly disappointed having ordered Friday lunchtime, I receive another email offering a larger discount, 25% instead of 10%. A little annoying.”

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Posted 1 year ago

Hi Gilly, Thanks for your review and the feedback regarding our Black Friday Sale! We apologise that you did not see the 20% off code before you ordered. We hope you enjoyed the mince pies you received! Look out for other newsletters in the future for any further discounts :) Thanks, The Konditor Team

Posted 1 year ago

“The website is easy to navigate & everything tastes delicious.”

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Posted 1 year ago

Hi Ann, Thanks for your 5-star review! We just launched a new website, it is wonderful to hear that you found it easy to navigate. Our cake hotline team is also on call if you ever want to order over the phone :) Thanks, The Konditor Team

Posted 1 year ago

“Konditor are a great company, and their cakes are fabulous!”

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Posted 1 year ago

Hi Rebecca, Thanks for your very kind 5-star review! We always aim to spread joy through cake and we hope you order with us again soon :) Thanks, The Konditor Team

Posted 1 year ago

“Great cakes and service.”

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Posted 1 year ago

Hi Nigel, Thanks for your 5-star review! Wonderful to hear our team could help you with your order and you enjoyed our cake :) Thanks, The Konditor Team

Posted 1 year ago

“Brilliant customer service, unique and exceptionally tasty products, great delivery service in London, and stunning packaging! Perfect for gifting or eating!”

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Posted 1 year ago

Hi Amie, Thanks for your amazing 5-star review! We are thrilled you enjoy all of our products. They are the perfect gift this upcoming festive season and there is still plenty of time to order more (or to treat yourself)! Thanks, The Konditor Team

Posted 1 year ago

“Amazing cakes, lovely people 👌🏻💖”

Konditor 5 star review on 27th November 2023

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Posted 1 year ago

Hi Greta, Thank you for your 5-star review! The animals look like a lovely addition to our cake! We hope the recipient enjoyed their 1st birthday :) Thanks, Maisie

Posted 1 year ago

“Choice excellent, cakes excellent, phone line service prompt, helpful and friendly. Lead times on delivery/collection brilliant.”

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Posted 1 year ago

Hi there, Thanks for your 5-star review! Our goal is to spread joy through cake and we love to hear you had a great experience with our service. We hope you order again soon :) Thanks, Maisie

Posted 1 year ago

“The vegan mince pies are amazing. Truly some of the best mince pies I’ve ever had (vegan and non-vegan included).”

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Posted 1 year ago

Hi Sara, Thanks for your review! We agree, the vegan mince pies are very tasty. There is still plenty of time to order more, and they make a great addition to any festive gathering :) Thanks, Maisie

Posted 1 year ago

“Ordered a personalised toffee cake for my wife’s birthday. Ordering was easy, the cake was amazing And delivered on time in perfect condition. A big thank you to all at Konditor and the couriers for making our occasion more special. Full marks from me.”

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Posted 1 year ago

Hi there, Thanks for your wonderful review! So happy to hear you had a great experience with our service and the Sticky Toffee cake. We hope your wife had a fantastic birthday celebrating with our cake :) Thanks, The Konditor Team

Posted 1 year ago

“All products are delicious and the staff friendly”

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Posted 1 year ago

Hi Nici, Thanks for your review! We hope you visit again soon and our staff can suggest some new delicious products for you :) Thanks, The Konditor Team

Posted 1 year ago

“Cake was dry and not personalised as requested”

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Posted 1 year ago

“Delightful little cake - delicious, fresh and beautifully presented. Arrived on time and the packaging was well designed.”

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Posted 1 year ago

Hi Agata, Thanks for your review! We are so glad you enjoyed your cake, there are always many new flavours to try next time. You can also personalise them with messages and coloured borders :) Thanks, The Konditor Team

Posted 1 year ago

“The best cakes ever! Me and the family love ordering cakes with Konditor, on the pricier side but absolutely worth it. Cakes are fresh, and the flavours are to die for. I’m yet to come across a cake I don’t like of the ones I’ve tasted. The Chocolate Noisette cake is just *chef’s kiss* - I get excited and speechless every time I eat a slice. Needless to say, cake doesn’t stay around for very long in our house.”

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Posted 1 year ago

Hi there, Thanks for your wonderful 5-star review! It's amazing to hear about all the cakes our customers have tried and loved. If you are wanting to try a new flavour, our Sticky Toffee cake is available for the Christmas period :) Thanks, The Konditor Team

Posted 1 year ago

“Product not received. Courier unable to confirm where was delivered to.”

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Posted 1 year ago

Hi there, We are very sorry to hear you did not receive your order and we take all feedback very seriously! We would love to know more about this so we can rectify the error. If you could please email further information to hello@konditor.co.uk our team will look into this for you :) Thanks, Maisie

Posted 1 year ago

“Delivery was quick and my order arrived in perfect condition. Thank you!”

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Posted 1 year ago

Hi Jill, Thanks for your 5-star review! We always aim to provide a quick delivery process so customers can enjoy our treats any time of day :) Thanks, The Konditor Team

Posted 1 year ago

“Thank you so much Konditor for your excellent service and cakes! I went to this new branch in Callum St by Leadenhall Market which was recently opened. I was served by a lovely young gentleman with black hair who was closing that evening, I came around 17:00 unfortunately I didn't get his name, but he is definitely spreading the joy through cake. He was very polite, positive and we had a good conversation over the lemon chiffon cake which is our both favourite. This is the best service I've received in a while, I will definitely be back for more! Please can you find out who it was who served me and give him a big well done, he is a big credit to your company.”

Konditor 5 star review on 21st November 2023

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Posted 1 year ago

Hi there, Thank you for your wonderful review and lovely feedback! We appreciate you letting us know about our team member spreading the joy, we will share this with the team :) We hope you enjoyed the delicious Lemon Chiffon and visit again soon! Thanks, The Konditor Team

Posted 1 year ago

“My favourite bakery which I come back to again and again!”

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Posted 1 year ago

Hi there, Thanks for your 5-star review and being a valued returning customer! We hope you visit again soon to enjoy a treat or two :) Thanks, The Konditor Team

Posted 1 year ago

“Excellent service and amazing cake as always. I also had a query which was answered within minutes and so helpful.”

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Posted 1 year ago

Hi Heidi, Thanks for the wonderful review! We are always happy to answer any questions through email or our customer joy team hotline :) Thanks, The Konditor Team

Posted 1 year ago

Konditor is rated 4.6 based on 532 reviews